Tony Porcheron
Financial Services, 11-50 employees
More than a year
“Flexible modules”
Pros
The overall setup feels user friendly and the platform's modular design is really flexible. It also connects well with other software tools which makes it fit smoothly into an existing workflow. On top of that, the customer service has been excellent. Any time something pops up, they're quick to help resolve it. The built in training modules are also a big plus and have made onboarding much more manageable.
Cons
Pricing is on the expensive side and it can be a bit frustrating when trying to integrate with Google products. It also seems like it works best when it's used within a larger organization since you get the most value when the broader setup is in place.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Ernest Nmonwu
Retail, 500+ employees
More than a year
“unified cloud for core operations”
Pros
Brings multiple business functions together. Accounting, inventory, HR, CRM and analytics-inside one cloud platform. That setup cuts down on data silos and helps everyone make better decisions with up to date information.
Cons
If you want more advanced automation, you often need SuiteScript knowledge or help from developers. That dependency can stretch out the implementation timeline when the team doesn't already have technical expertise on hand.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
andres guevara
Accounting, 51-100 employees
Less than 6 months
“all in one NetSuite platform”
Pros
Combines financial management, CRM, inventory and reporting in one place so workflows run more efficiently and there's less need to juggle multiple tools. I also appreciate the real time visibility it provides which makes it easier to spot what's going on and make decisions faster. Since it's cloud based, I can access it from anywhere and that really helps with teamwork and day to day flexibility. Overall, it feels scalable and dependable for managing business operations.
Cons
It can feel pretty complex especially for users who are new to it. The interface and setup take time to get used to and the learning curve is definitely steep enough that training is often necessary to understand everything properly. On top of that, configuring certain customizations and reports can take a while. I've also noticed that system performance can occasionally slow down depending on which processes are running. It is powerful but it would benefit from better usability and a smoother setup experience.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Paul Fabian Suarez Guerrero
Retail, 51-100 employees
Free Trial
“powerful ERP with strong real time integration”
Pros
This is a really powerful ERP platform with a solid underlying infrastructure. Financials, inventory and order management all connect in one place and the integration feels smooth. It also handles growth well, giving real time visibility across teams and the amount of customization is impressive and enough to fit even fairly complex workflows.
Cons
The WMS part is missing some key capabilities especially cubic measurement for warehouse inventory. Without that, tracking box dimensions and calculating storage capacity becomes more manual than I expected. As a result, space planning and order packing are less efficient and you end up relying on workarounds that add extra steps, time and complexity to day to day operations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Accounting, 1-10 employees
More than a year
“User friendly interface”
Pros
Feels really user friendly and the whole setup doesnt take long to pick up. During tax season, I rely on it for bookkeeping and handling tax work and it's consistently useful for that. I haven't gone through any formal training yet I learned the system quickly and got comfortable fast.
Cons
Pricing is a bit steep. Also, the experience on a Mac isn't great. I ran into issues before while using it on macOS and the interface can feel a little complicated on a Mac computer compared to other setups.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Juan Mesa
Logistics and Supply Chain, 51-100 employees
More than a year
“powerful cross unit access controls”
Pros
Accessing everything through the cloud is simple across all business units and the permissions tools make it easy to restrict who can do what. Building workflows is also pretty smooth. Setting up the rules and routing doesn't feel overly complicated.
Cons
On mobile, access is more limited and the cellphone UI feels a bit restrictive. Also, the SCM side feels constrained when it comes to changes so it often ends up needing ongoing developer involvement to keep things moving.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Jesus P
Telecommunications, 500+ employees
More than a year
“NetSuite review”
Pros
Agility and how well it adapts to our business needs is solid. We're able to handle the entire operation of our company using just one tool which keeps everything centralized and organized.
Cons
Everything's been working well so far. We haven't run into any problems with the tool yet and it continues to cover all the operations we need for the company.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Yamile Martinez
Non-Profit Organization Management, 51-100 employees
Less than a year
“Quick analysis”
Pros
You can access real time data connected to NSPB which has made it a lot easier for us to check whether the budget reflects reality. Having that up-to-the-minute information really speeds up the analysis and keeps everything more grounded.
Cons
Interface isn't very user friendly. Some searches don't return the same information as the reports. That difference could be largely due to poor guidance or setup advice but it can be a bit confusing at times.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Diego Andres Barrera
Medical Practice, 51-100 employees
Less than a year
“unified cloud data with real time truth”
Pros
What I value most is its unified cloud architecture which brings all business processes together on a single database. That removes data inconsistencies and gives you a singular tool which makes day to day data management and cross-department automation much smoother-without needing complicated third party integrations.
Cons
On the technical side, it feels harder to keep progressing because the official training materials are pretty expensive. Compared to other technologies where there's plenty of free documentation, here you end up relying heavily on costly subscriptions just to get certified or to learn the newer modules.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
10
Olfrey Romero
Retail, 11-50 employees
More than a year
“promising upcoming AI features”
Pros
The progress it promises with Artificial Intelligence is impressive. Tasks get handled quickly and with solid efficiency.
Cons
It's missing a Partner feature and I wish there were Colombian localization support that meets local regulations and makes it possible to extract that information properly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
7
Alvaro Tovar
Financial Services, 51-100 employees
Less than a year
“stellar support”
Pros
New features in the cloud environment feels really solid especially with the embedded AI. Partner support has been helpful and the events suite is a nice bonus. I also appreciate the included tax options and the added localizations. There's a lot packed into the platform and it keeps getting better with each update.
Cons
Only real downside I've noticed is the additional cost. A few features that are important to have still require paying extra on top of the base offering.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
7
Camilo Pretel
Business Supplies and Equipment, 51-100 employees
Less than a year
“great AI automation”
Pros
AI driven automation combined with a user friendly interface and they also offer reliable support at both a national and international level.
Cons
The operations and modules are organized across multiple tabs which can make the workflow a bit more complicated at first. That said, it's clearly something you learn as you go and I'd assume the company provides training to help with getting started.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
John Mancera
Hospitality, 500+ employees
More than a year
“Highly flexible ERP customization”
Pros
Customization in this ERP is genuinely useful. Users can set up their own preferences and tweak the system to match how they work. It also supports building custom workflows which makes the whole process feel more flexible.
Cons
As a NetSuite consultant, I've gotten used to how customizable NetSuite is especially when it comes to extracting data via saved searches and reports. I'd like to see the same level of that workflow/process flexibility here.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
7
Carolina Corrales
Wholesale, 11-50 employees
Less than a year
“Time saving platform”
Pros
It really stays ahead of the curve and helps us optimize time and speed things up. There's also a strong focus on learning, plus continuous updates that keep everything moving forward.
Cons
There isn't much room to explore the platform more deeply and learn its features more thoroughly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Leidi Belalcazar
Information Technology and Services, 500+ employees
More than a year
“amazingly innovative”
Pros
The innovations they're rolling out to keep the work fast and up to date are really impressive and the One World setup for groups is a standout. It feels like the platform is actively evolving to stay ahead rather than staying stuck in the same processes.
Cons
One concern is that it doesn't fully include the localizations for each country and it can feel a bit limited in terms of having the right functionality for everyone across all regions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Hernan Velez
Apparel & Fashion, 101-500 employees
More than a year
“AI driven real time strategy boost”
Pros
This is a world class tool and it's clearly ahead of the curve with AI driven innovations. It brings the right set of features and delivers reliable data in real time which makes it easier to make strategic decisions with a smaller margin for error.
Cons
Like any ERP, it comes with a decent installation timeline and requires real cultural changes inside the organization. Still, once you reach the finished product and see how easy it is to use it ends up being worth the effort. That said, the invoicing and collections side could use some improvement.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Carolina Perdomo
Information Technology and Services, 500+ employees
Less than a year
“great support”
Pros
I genuinely like how we can use the AI in our day to day work and how it helps the finance team make better decisions.
Cons
I'm just not sure why clients only seem to understand all the features and updates during this kind of event.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Rafael Hernandez
Entertainment, 500+ employees
Free Trial
“user friendly interface”
Pros
Interface is super user friendly and the AI integration is handled really well. I used it at an event last year and back then it wasn't set up like this yet so it was noticeable how much smoother and more natural the workflow feels now.
Cons
Since AI is now built in and feels native to the tool, that feature should also come with proper learning management and some user training. Without that extra guidance, it can be harder for people to get the most out of it right away.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Felipe Lloreda
Information Technology and Services, 11-50 employees
Less than a year
“Broad functionality”
Pros
The AI capabilities and the whole evolution path NetSuite is taking really stand out to me. It also feels very comprehensive overall and I appreciate how broad the functionality is. Staying on the cutting edge matters and this platform seems to be moving in that direction.
Cons
Nothing to report at the moment. No complaints so far, everything has been positive and I don't have any comments right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alfredo Pacheco
Import and Export, 101-500 employees
Less than 6 months
“exciting updates”
Pros
AI keeps getting developed and the app follows international cloud standards. It's also continuously updated especially around financial integration, including cash flow tracking and the Cash 360 view. Overall, it feels like the platform is actively improving rather than staying static.
Cons
Pricing is on the high side but the rollout expectations are also pretty demanding if you want information in real time. The cost makes sense only if you're fully committed to that level of implementation and performance.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10