Oracle NetSuite Reviews

“Simple to use”

Pros

The platform is simple to use and the training materials are easy to find. Having quick access to the resources made it simple to keep up with what I needed.

Cons

CRM feature didn't feel strong enough for what I was expecting and it wasn't sufficient for my use case.

“great finance ERP setup”

Pros

Has given us a much simpler Finance ERP setup. It cuts down on those long, admin-heavy tasks so our finance team can spend more time on analysis instead of endless data entry.

Cons

Even though the platform is pretty flexible, it does take a solid level of know-how to manage properly. We've opted for it's Advanced Customer Support to help offset that but it does increase our overall cost of ownership.

“Highly customizable”

Pros

One of the biggest wins here is how much you can customize the product. If you've got someone on your team who understands programming in NetSuite, you can really bend the system to match what you need as almost anything is achievable with the right knowledge.

Cons

Warehouse management module is honestly rough. Even if it's offered as cheap or free, I wouldn't recommend using it at all because the experience has been pretty bad.

“fast reporting”

Pros

Lets me generate reports quickly and set up saved searches. It makes it a lot simpler to pull the info I need without starting from scratch every time.

Cons

Honestly, there isn't anything I dislike about it.

“NetSuite accounting features are solid”

Pros

Packs a ton of accounting functionality into one place and it covers a lot of different needs with its variety of features.

Cons

With so many options, it can occasionally feel a bit tricky to track down exactly what you're looking for. Also, the expense claim format feels a little old-school.

“reliable accounting and finance system”

Pros

This is a solid system that we rely on for essentially all our accounting and financial needs. It covers the major areas we need without feeling fragmented and it fits our day to day workflow well.

Cons

Compared to SAP, there's a noticeable bit of limited customization in a few areas. Depending on the setup you want, you may feel constrained versus what SAP can offer.

“amazing integrations”

Pros

End to end integration, overall usability and the online training/support (especially when you hit those moments where you need a bit of guidance) have been fantastic. On top of that our experience has been really strengthened by the amazing Account Managers and the ACS team.

Cons

Getting the saved searches figured out can take some time but once you understand them, they're incredibly powerful.

“An all in one tool”

Pros

I really like that it works as a true one stop shop and we're able to connect our other applications into it without much hassle.

Cons

At the beginning, it took a little time to get comfortable since there are a lot of sections to click through. That said, everything is customizable and once we adjusted, it became a lot more manageable over time.

“powerful dashboards for BI”

Pros

The platform's dashboarding and business intelligence capabilities are genuinely strong especially with features like saved searches and flexible, customized financial statement layouts.

Cons

Using the more advanced functions does come with a steep learning curve and even after being on the system for 10 years I'm still picking up new tips and tricks.

“solid software for most businesses”

Pros

Really feature rich and the interface feels pretty simple to use. It also offers a range of applications which is especially helpful for companies that need different functions in one place.

Cons

Some features go deep so while it's strong overall, getting started can be a bit challenging for a beginner. It takes quite a lot of effort to fully learn and master everything.

“developer-friendly NetSuite with support”

Pros

Feels really developer friendly and the surrounding ecosystem is big enough that it's easy to find help when you run into issues.

Cons

As both an IT admin and a developer, I don't have any complaints. Other teams might feel differently though. One small improvement would be adding a night mode UI.

“Easy to view data”

Pros

Everything is centralized which helps prevent duplicates and makes the data much more visible in real time.

Cons

Setting it up and getting up to speed can take a long time and may feel quite complex.

“Great inventory and purchasing insights”

Pros

There's a lot of genuinely useful information here and it provides solid data that helps me manage inventory and make better purchasing decisions.

Cons

The number of available options is pretty high so it can take a bit of effort to quickly locate the specific data I'm looking for.

“Strong reporting”

Pros

The financial side of this software is excellent. Getting an account set up and running is simple and once it's configured, it generally covers what you expect from an accounts package. The reports it generates are strong and pretty easy to understand which feels like the real highlight of the product.

Cons

Costs and the process for making updates are the biggest headaches. Changes take a lot of time, money and effort to get approved and installed. Our setup alone took close to a year and involved significant spend to make the system work the way we needed. It also wasn't something we could really handle ourselves so we were stuck with constant delays and waiting. I expected they'd already handled more of this upfront but instead every adjustment turned into a whole new project.

“Accurate records”

Pros

I'm able to keep all of my work data in a single application which makes everything a lot more organized. It's very user friendly and it reliably tracks my gains and losses with an accurate, up-to-date record.

Cons

I haven't come across anything in the software that doesn't end up helping with my daily work needs.

“excellent support”

Pros

NetSuite customer service is seriously top notch. What really sets it apart for us is how flexible it is and how well you can customize it which is the main reason it's our go-to solution. It's also easy to get around and packed with a lot of useful features that keep things interesting. Overall, we're extremely happy with the platform if you're on the fence, give it a shot and you'll see what I mean.

Cons

For financial transparency, it does exactly what we need and there's genuinely nothing to complain about.

“customization options are strong”

Pros

Customization options are genuinely strong and let me customize the setup to match a specific company's needs. It also bundles additional modules around accounting and inventory and everything plugs into the business workflow really smoothly.

Cons

Nothing negative comes to mind.

“Highly customizable reporting”

Pros

What really works well here is how much you can customize the setup, along with the solid reporting features. It also connects nicely with other enterprise applications which makes it easier to fit into an existing workflow rather than starting from scratch.

Cons

Using the app's interface can be a bit tricky at times. It takes a while to get used to it and requires some training before you can utilize it in a way that accesses its full potential.

“customization-heavy but tough onboarding”

Pros

Plenty of customization options and built in features which makes it possible to shape the system around how your business actually works. You can configure it to fit your day to day needs instead of forcing everything to match a fixed workflow.

Cons

The learning curve is pretty steep for new users and it can take a while before people feel comfortable using it. A few features also seem to be lagging behind what competitors offer and getting it to integrate smoothly with other software is genuinely difficult.

“User friendly with lots of features”

Pros

The tool's design feels really user friendly and it includes a ton of features compared to other tools I've used.

Cons

One limitation I noticed is that when you schedule a report, it can only send up to 10k rows as an attachment. It would be better if that cap were raised a bit more, like to 25k.