Karan Kapoor
Accounting, 500+ employees
Less than a year
“flexible interface customization”
Pros
Interface is really adaptable so we can customize it to match our needs without much hassle.
Cons
Reconciling bank accounts is a pretty time-consuming step which can slow things down a bit.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Anonymous
Information Technology and Services, 500+ employees
Less than a year
“secure reporting with flexible dashboards”
Pros
Has been a really useful tool for keeping our financial reports secure. I also appreciate the ability to customize reports to match what we need. It's been a good fit for a small business as we've grown since it supports scaling without forcing us to switch systems. The dashboard is easy to work with day to day. Since our workflow involves consolidating financials, NetSuite makes that process much simpler than before. Between all the built in capabilities, it feels like we can cover most needs without relying on extra software.
Cons
After using it multiple times, I haven't run into anything I'd call a real downside or something I dislike.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Samuel Sollars
Information Technology and Services, 51-100 employees
More than a year
“Highly customizable feature setup”
Pros
Feature setup is genuinely customizable so it can be adjusted to match what each company actually needs. That flexibility makes it easy to modify the workflow instead of forcing everything into a one size fits all setup.
Cons
Building reports takes a bit of effort at first, with a noticeable learning curve before it feels natural.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Octavia Taylor
Design, 1-10 employees
More than a year
“useful invoicing feature”
Pros
The interface is easy to use and it makes customer lookups really convenient. I can handle documentation, generate invoices and manage other related tasks without much hassle.
Cons
Very rarely there will be a hiccup where customer information doesn't stay saved correctly and can appear to be lost.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Sagun Gurung
Information Technology and Services, 101-500 employees
Less than a year
“real time reporting”
Pros
Has a ton of features I genuinely use especially its real time data access. Changes show up right away and the system can generate reports instantly like profit and loss, balance sheet and cash flow statements. The analytics also make budgeting and forecasting feel much more manageable. On top of that, it really helps with inventory management, tracking stock levels, reorder points and item locations in real time. Inventory updates automatically when new orders are fulfilled which cuts down on manual errors. It's also useful for customer management since I can review interactions and see details like purchase history, payment status and support activity.
Cons
Even though it is powerful, it can take a bit of training to get comfortable with all the features and the workflow, particularly for non-technical users. Pricing is another downside. It can be a little expensive compared with other ERP options.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
John Oluwadare
Non-Profit Organization Management, 11-50 employees
More than a year
“Strong accounts payable automation”
Pros
Does a really good job automating accounts payable which cuts down on mistakes when it's time to pay vendors.
Cons
Only real downside I ran into was that there isn't a freemium version available.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Rafik Shaikh
Automotive, 11-50 employees
More than a year
“great global access”
Pros
It's a cloud based setup so I can access it from anywhere and share work globally without hassle. The interface also feels pretty user friendly and getting around is smooth for daily use.
Cons
Report builder feels a bit limited and there are also restrictions when joining multiple datasets which can be annoying if you're trying to build more complex reports.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Hassanein Alwan
Machinery, 51-100 employees
More than a year
“flexible mobile modules”
Pros
Accessibility and overall flexibility are solid especially through the mobile app. There's also a decent range of modules and apps available so you can pick and combine features depending on what you need.
Cons
The warehouse management system isn't as smooth as expected and the CRM module also feels like it's missing the mark compared to the rest of the offering.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
5
Functionality
5
Ansal Shams
Wholesale, 51-100 employees
More than a year
“Powerful consolidation”
Pros
The multi-subsidiary consolidation features are genuinely useful especially the built in reporting and the ability to save searches. It makes it easier to pull together data and reuse query views without starting from scratch every time.
Cons
Inventory aging is missing and that feels like a basic requirement for most ERP solutions. The lack of an inventory aging report creates an obvious gap in day to day inventory tracking and analysis.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Haytham Bata
Retail, 51-100 employees
Less than a year
“flexible customization”
Pros
Customization is pretty simple and the integrations work well. I also appreciated having regional support teams available along with solid account management makes everything feel more handled when questions come up.
Cons
Saved searches reporting has some limitations which can be annoying if you rely on that feature for detailed updates.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
5
Fatima Wazir
Cosmetics, 51-100 employees
More than a year
“efficient real time finance module”
Pros
The finance module feels pretty extensive and it provides real time data that updates as things change.
Cons
Report customization is a bit limited so it's not as flexible if you want more custom reporting layouts.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
7
Namratha M
Luxury Goods & Jewelry, 51-100 employees
Less than a year
“solid automation with flexible updates”
Pros
Automation feels genuinely helpful and the flexibility is a strong point. I also appreciated that it's been updated with the latest developments so the tool stays relevant as things change.
Cons
It would be even better if industry-wise AI knowledge and analysis were included since that extra context would make the insights more actionable for different fields.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Usama Versiani
Wholesale, 51-100 employees
Less than a year
“powerful automation”
Pros
This app is genuinely useful for automation-especially when you need to pull and extract data from multiple tables. It also makes it easier to build more complex reports and get real time access to the data you need.
Cons
The only area that could use work is the user interface; it feels like it could be more polished and user friendly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Arjun T
Construction, 101-500 employees
Less than a year
“user friendly modules”
Pros
Very user friendly and the modules are laid out in a way that beginners can actually understand without much confusion.
Cons
Getting a handle on the backend controls can be pretty tricky.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Abdul Basit
Wholesale, 51-100 employees
Less than a year
“Makes viewing all your data easier”
Pros
It consolidates the amounts from our subsidiaries which makes it much easier to view the data without having to log into other systems.
Cons
Nothing negative to report. Though getting our team up to speed was a bit challenging during the transition from Sage 50 because of the changes in how everything works.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leonardo Palaganas
Hospitality, 51-100 employees
Less than a year
“solid integration”
Pros
Brings a bunch of business functions together under one roof and the integration feels pretty smooth. It connects areas like finance and accounting, inventory management and even e commerce so everything stays in sync without juggling multiple systems.
Cons
Cost can be a real sticking point. It tends to be pricey for smaller businesses or startups and once you factor in licensing plus customization and implementation expenses, the total can climb fast.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
9
Functionality
7
Tammy Widener
Oil & Energy, 500+ employees
More than a year
“High customization abilities”
Pros
Really happy with how customizable it is for our organization. It feels customized to how we use our platform. It also connects smoothly with the other software we rely on and the whole setup didn't feel like a hassle.
Cons
Has a bit of a learning curve since the feature set is pretty extensive but once you get the hang of it, it's easier to work with.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Stephan Bayless
Sporting Goods, 11-50 employees
More than a year
“Comprehensive ERP”
Pros
An all in one platform that can cover a whole business setup-bringing customers, inventory and vendor relationships into a single system.
Cons
User interface looks very outdated, browser support seems limited and some input fields act strangely (like pre-filling with random values or making keyboard navigation in list views feel difficult to use).
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Chris Dobbs
Consumer Services, 1-10 employees
Less than 6 months
“setup hassles”
Pros
It's not immediately clear which kinds of businesses would actually get value from this program.
Cons
Setting up standard costing for manufacturing feels like a headache-it's time consuming to configure and doesn't work reliably so you end up dealing with issues fairly quickly.
Rating Distribution
Ease of use
5
Value for money
3
Customer Support
4
Functionality
4
Cynthia Benitez
Professional Training & Coaching, 51-100 employees
More than a year
“Really tough onboarding”
Pros
Aside from how customizable it is, getting it up and running smoothly isn't easy especially when you're trying to roll it out across a team. I don't have much to say in terms of quick setup or team adoption because the learning curve is pretty steep.
Cons
Between the sheer number of options and all the built in functions, it can feel overwhelming right away. It's not the kind of tool you can pick up in a couple of days-successful use takes solid training and often needs guidance based on what the specific company or team actually requires.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
2
Functionality
1