Oracle NetSuite Reviews

“Powerful accounting”

Pros

Makes inventory management and control feel much simpler. On top of that the accounting tools are genuinely strong and cover a lot of what businesses need.

Cons

No bad experiences so far.

“versatile ERP for large teams”

Pros

Includes a solid, wide-ranging set of ERP, CRM, project management and HR management features. Overall, it feels like a really versatile ERP option especially suited to large-scale businesses with more demanding workflows.

Cons

Two biggest downsides I've noticed are the level of complexity and the pricing which can feel steep depending on the size of the organization.

“Time saving workflow”

Pros

It feels really user friendly and getting everything set up to hit my goals doesn't take long. I can accomplish what I need with minimal time investment.

Cons

Pricing is on the pricey side and the packaging should be more flexible. It would be better if I could avoid paying for features I don't actually use.

“customizable UI and UX”

Pros

Interface and overall UX feel really solid and I like how its ERP setup can be customized to fit different needs. The system also feels user friendly which makes daily work a lot less frustrating.

Cons

Cost adds up pretty quickly.

“all in one platform”

Pros

Everything feels built into one place with this so there's no need to bounce between different software just to get things done.

Cons

The only real downside was the automatic bank feed setup. It didn't work as cleanly for smaller banks as I expected.

“Strong quality with 24/7 access”

Pros

Quality feels solid and the support team has been great. Having 24x7 access is a huge plus and the setup handles multi-site and multi-language needs without much hassle. It also covers multi-tax requirements well. I especially appreciate the way it stores invoices and links them to transactions, plus the built in dashboards for visibility.

Cons

Pricing is on the expensive side and the performance can feel a bit slow at times. Another frustration is that the underlying structures are difficult to understand which makes it harder to build new reports, dashboards or extend the features further.

“better accounting visibility”

Pros

Has improved financial transparency for our company by connecting our inventory to our accounting in a way that works better than the system we used before.

Cons

The interface and templates feel seriously outdated and it's a pain to edit or make improvements. Also, given the size of our company, the overall cost feels like a big investment and it has seemed like we're relatively small to them-customer support has been difficult to access when we need help.

“lots of useful features”

Pros

There's a solid variety of functionalities and features that make the tool feel versatile for different tasks.

Cons

Figuring out which fields to use for the criteria in saved searches and reports is a bit frustrating.

“Customization and detailed invoicing”

Pros

The software hits the mark with customization, detailed reporting solid invoicing and helpful management tools. I'm able to customized things to fit how we run day to day and the reports give a lot more visibility than what we had before.

Cons

Getting it set up at the very beginning took a bit of effort but that seems tied to how powerful and detailed the system is. Once the setup and training are done, the whole workflow clicks into place.

“Nothing worked as intended”

Pros

A fairly broad set of apps on paper that's supposed to work together but doesn't.

Cons

Everything I tried didn't behave the way it was supposed to. The integrations didn't feel as real as the marketing suggested and a lot of the functions weren't as solid or reliable as comparable solutions from other software.

“safe editing with guided workflow”

Pros

I really like how the app forces you to open and edit things properly so users can't accidentally change anything without understanding what they're doing.

Cons

Search bar doesn't return invoice totals when you search by an invoice amount.

“It'll drain you dry”

Pros

Honestly, there isn't much to praise here. It has really caused us serious trouble.

Cons

We has to connect with a third-party developer to build software and here we are two years later with nothing to show for it. We've already paid out about half a million and they're now telling us we need to fork over another $240k just to keep going even though the developer can't deliver what we paid for. On top of that NetSuite refuses to help preserve our data while the software firm they referred drags its feet building what ends up being a dysfunctional product. We're being given only two weeks to come up with another couple million or we risk losing all the data from the past two years. It feels less like support and more like blackmail.

“great user experience”

Pros

Very simple to use and all its features work well together. Overall, it feels practical day to day, with features that are actually useful rather than just there on paper.

Cons

There's nothing I dislike. Im happy with everything about it.

“solid core features”

Pros

Everything you need is included out of the box in most cases, without having to mess with customisation. There aren't a lot of bells and whistles and it can be a bit slow at times but the core functionality is definitely all there when you actually need it.

Cons

Interface still feels outdated and a little slow. Some of the menus and setup screens really need a redesign though because the current look is largely maintained for users who want it to stay the same as it has been for years.

“time tracking that's genuinely helpful”

Pros

The app is really useful for staying on top of time while I'm using it. It helps me keep things organized without having to overthink it which makes my day run a lot more smoothly.

Cons

Haven't noticed any downsides so far.

“Didnt work for us at all”

Pros

Absolutely nothing worked for us. We couldn't get it implemented at all and the functionality it provided was extremely limited.

Cons

The setup never actually worked for our needs and even when we tried to move forward, the app/vendor only offered very little functionality.

“billing review made easy”

Pros

Works really well for my monthly billing review and it fits my workflow nicely.

Cons

Nothing negative to report right now.

“support issues”

Pros

Has a huge range of capabilities.

Cons

Workflow feels slow and the interface isn't very user friendly. It doesn't really fit a small business setup where each person handles multiple responsibilities. With a team of 7, employees end up switching roles constantly just to get normal work done. When we ask NetSuite for help or guidance, the support doesn't feel like a partnership aimed at helping us grow. It comes across more like they're trying to maximize revenue. They regularly fall short on time sensitive deliverables and they push upgrades we neither need nor can afford. Our account manager is pleasant but they don't have the authority to fix problems or provide meaningful assistance. Even basic B2B transactions are extremely frustrating including paying NetSuite itself. And when we try to rely on their services, we run into promises that don't hold up, with no real willingness to negotiate or take responsibility for missed commitments and their own mistakes.

“Strong MRP with integrated suite”

Pros

Provides real MRP capabilities for manufacturing businesses that have outgrown spreadsheets and other informal workflows. Once you add the CRM, Projects and related modules, it becomes possible to consolidate multiple tools into a single integrated system and migrate operations into one place.

Cons

Moving over from an existing financial system can be pretty time consuming. Since you'll still get "garbage in, garbage out," the setup really needs to be done carefully. If you're launching a brand new business, it's worth planning ahead and considering this from the beginning, instead of starting with something simpler and then dealing with a migration later.

“Excititng capabilities”

Pros

We've been really enjoying the learning process and getting a feel for all the different platforms we can add.

Cons

There's definitely a lot to take in. It feels a bit overwhelming but I'm still excited to start digging in.