Oracle NetSuite Reviews

“great client and supplier communication”

Pros

Being able to communicate with current and potential clients, plus our suppliers, without any hassle is a huge win. Everything from important info, templates and past conversations is kept in one place so nothing gets lost. When someone else needs to step in for a customer concern, there's no need to write tons of instructions. They just log into this and all the context is already there. I also didn't expect how many features it would include. The trend and reporting analysis, in particular, helps us track how many customers we're serving which makes managing them much easier. There's also a helpful history view so you can jump back to the last task the previous user worked on. If anything goes wrong, the customer service team is quick to respond and very accommodating.

Cons

The only downside I run into is signal reliability when I'm in a remote area. If there's no connection, the database doesn't upload so I can't always review my tasks or place a customer call until I'm back in an area with better signal.

“real time shared visibility wins”

Pros

The live visibility of information is spot on. Everyone can see what's going on. It helps our small team stay aligned and make better decisions with up-to-the-minute data which makes day to day operations feel a lot more coordinated.

Cons

Before this, I hadn't used an ERP system so there's definitely a learning curve while you get familiar with how it works. Once I've had more time to settle in, I expect it'll start to feel like second nature.

“reliable accounting tool”

Pros

Feels consistently dependable and that reliability really matters for our day to day operations. It also fits our workflow well because the accounting capabilities are genuinely strong and well thought out.

Cons

Some of the wording in this review leans toward praise but the takeaway is that the feature set has felt standout and exceptional rather than anything that caused problems for us.

“simplified workflows”

Pros

It's been pretty easy to use and the Saved Searches feature is a big help for staying organized. The workflow integration with other applications also adds real value especially for day to day operations. Maintenance hasn't been a hassle and the SOD support is useful for keeping processes aligned.

Cons

One limitation is that there's no clear audit trail for change management like tracking updates to company features or accounting preferences-which makes reviews harder. Customization options feel somewhat restricted and the application integrations can get tricky depending on what you're trying to connect. Since we're a healthcare provider, NetSuite also doesn't sign a BAA for HIPAA requirements so we can't fully integrate it with our EHR system. On top of that the licensing fee seems high compared with other products on the market.

“slow setup process”

Pros

The interface is user friendly and it covers most of the functions I needed. The financial reporting tools also do a solid job and give useful insights.

Cons

The implementation support felt weak on their side. Getting even a single module up and running took far too long and the configuration was frequently done incorrectly or not set up properly.

“dependable accounting solution”

Pros

As an accounting solution this has been extremely dependable and reliable. It also feels easy to use day to day which makes the whole workflow less stressful.

Cons

No cons I can think of.

“Great customer support coverage”

Pros

Customer service has been excellent. The account manager, TAM and CSR team are actively engaged and responsive which makes things feel well supported from start to finish.

Cons

Developer coverage could be stronger. I've run into some limitations with developer support because of the time difference.

“User friendly automation”

Pros

Feels really user friendly and there are plenty of features that come in handy for accounting and financial reporting. A lot of tasks can be automated which cuts down the manual work quite a bit.

Cons

Nothing major to complain about. The only small thing is that, at times, certain controls can block you from moving forward with specific transactions.

“Customizable accounting”

Pros

Customization is simple and doesn't require expensive resources and most of the accounting features are already included and work out of the box.

Cons

Even though it's great to see new functionality rolled out with each release, it would be better if more effort went into tackling existing enhancement requests. Some of those have been sitting open for over ten years.

“highly customizable reports”

Pros

You can customize reports in a really flexible way. I also like that searched functions can be saved and the system can handle email reminders automatically which saves a lot of back-and-forth.

Cons

The only snag is figuring out which fields correspond to which pieces of information. A clearer breakdown showing exactly what each field contains would make things a lot easier to navigate.

“easy to use”

Pros

This is really customizable and it also doesn't require installation directly on your device which makes setup feel much lighter. Navigation is simple and user friendly so it's easy to get going without too much hassle.

Cons

Customer support hasn't been great. Also, you end up paying extra just to add subsidiaries and you sometimes need costly customizations to cover what should be basic needs.

“Highly customizable NetSuite setup”

Pros

The platform is fully customizable whether you have a dedicated development team or not. Out of the box, it's already extremely powerful and with some additional tweaking you can modify it into a solution that matches your exact requirements.

Cons

We ended up customizing it via development and one downside is that the forms and screens don't look particularly "pretty" once you're working around the default design.

“Quick cloud setup”

Pros

Having everything in one place is a big win and the fact that it's cloud-based means we don't have to manage our own infrastructure. That alone saves time and effort on the IT side.

Cons

UI feels outdated and the web interface needs an update so it's closer to the most current web UI standards.

“great customization”

Pros

Interface is simple to use and it's genuinely flexible when it comes to customization. There's also a pretty big ecosystem of related products that work well alongside it.

Cons

Customer support tends to be slow and follow-ups for enhancement requests take a long time to get a response.

“Strong visibility with fast fixes”

Pros

Visibility is excellent and it's genuinely convenient to locate items quickly and correct mistakes when something's off.

Cons

There are a few limitations when it comes to reporting, plus some constraints around data manipulation.

“flexible customization”

Pros

I can tweak things to fit what I'm trying to do and it feels like the setup can adapt instead of forcing me into one rigid workflow.

Cons

User interface is a bit of a letdown. It feels very outdated and needs proper attention and sorting out to make the app more pleasant to use.

“remote access to all our subsidiaries”

Pros

Having remote access to all subsidiaries is a big plus. The checklists for period close also feel well thought out and the overall flow is solid though there's still room to make them even better. Financial reports come out very strong and the quality there really stands out.

Cons

Saved searches can get laggy and not every field is accessible from them. I'd also prefer built in balance sheet reconciliation processes rather than relying on third-party solutions.

“saved searches are helpful”

Pros

It's been really useful for saving searches and the whole workflow feels solid-especially the usability and the customization options for saved searches.

Cons

One problem is that the marketing process doesn't seem to be set up within this system; it's handled through a separate platform instead.

“solid revenue recognition”

Pros

Revenue recognition and group consolidation have been working really well for us and it's been dependable when it comes to tying everything together.

Cons

Reporting isn't the strongest part of the tool. We've ended up relying on other tools for that side of things.

“powerful ERP for analytics”

Pros

A strong ERP that makes analytics feel more approachable and is capable of handling large volumes of data without a hitch.

Cons

The terminology takes a bit of getting used to since it can be confusing at first.