Oracle NetSuite Reviews

“remote access win”

Pros

You can log in from anywhere as long as there's an internet connection which makes it convenient when I'm away from the office.

Cons

Tracking items and components for manufacturing is pretty hard to manage. There's also a lot of customization required and it can get confusing for team members if they haven't been trained well or if communication isn't consistent.

“Reassuring data security”

Pros

I really enjoyed the data security, the shopping cart, credit card transactions and the electronic payment options. Everything is working flawlessly.

Cons

There isn't any feature I dislike.

“powerful CRM with competitive pricing”

Pros

Finally there's a product that really stacks up against Salesforce. The pricing feels competitive and the rollout was noticeably simpler than we expected. It also has a lot of useful features that let us track projects through different phases especially while work is in development and once it moves into production.

Cons

The training phase takes time. Since this is a newer tool with a smaller existing install base and less shared know-how, it takes effort to coach employees and get everyone up to speed.

“Solid automations”

Pros

Lets us automate almost everything using scripts and workflows. Setting up custom fields is easy and matches whatever tracking we need. Tax reporting has become much simpler and if you're in Australia there's ANZ localization available for PTRS reporting. It connects with most systems we rely on for accounting tasks like accounts payable, AR, fixed assets, bank reconciliations, bank payment files, sales and purchase orders and even tax authorities. We used a different tool that was more geared toward small companies and once we moved to this our team genuinely started enjoying it. We're planning to keep using it long term.

Cons

There isn't much to complain about.

“quick customizations”

Pros

Being able to run customized reports and targeted searches has been a huge help for me. It's flexible enough to pull the exact information I need without jumping through too many extra steps.

Cons

Approval routing does feel a bit overcomplicated at times which can slow things down when everything needs to be reviewed and signed off.

“scales well with our business”

Pros

This tool feels genuinely powerful and it scales nicely with the business model we're already running.

Cons

Setup and implementation took longer than expected, dragging out the rollout.

“very poor communication by support team”

Pros

We're a group of US based companies with shared ownership, worth hundreds of millions and a few hundred employees. We initially viewed this software as a good long term option to link our third party software needs and help coordinate our different companies more efficiently. Looking back, it seems like it fits better for a much larger multinational organization than ours.

Cons

Communication ended up being extremely poor. There's a big gap between what's marketed and what's actually delivered and the setup feels overly compartmentalized which leads to getting charged repeatedly and "bled" for additional money.

“Real time client management overview”

Pros

It provides a real time, overall view of the business's clients, along with solid management features.

Cons

Pricing feels pretty steep especially for smaller and mid-sized enterprises on a tighter budget.

“Reliable cloud access worldwide”

Pros

Runs as a cloud based system so logging in from anywhere is simple. It also protects your data. If a computer crashes or gets damaged, nothing is lost. Overall, the platform feels stable and stays available most of the time so you don't really have to plan around downtime.

Cons

Query builder isn't very user friendly and it can feel frustrating for first time users. Report building can also be tough because the interface is pretty complex. One more limitation: there's no built in tax settlement feature.

“all in one accounting tool”

Pros

I'm happy that this platform covers pretty much everything in one place. That includes accounting, inventory, sales, purchase order management and other related workflows.

Cons

More expensice than QuickBooks but when I compare it to other enterprise solutions, it ends up being more affordable.

“highly adaptable ERP”

Pros

A solid and dependable ERP system and it's also flexible enough that you can modify it to fit how your business actually operates.

Cons

The pricing ended up creeping up every year and the discount we started with gradually got smaller.

“Very customizable software”

Pros

Very easy to customize it to fit my needs. It's solid right out of the box and as our requirements evolve and departments start asking for information in different formats, NetSuite gives me the option to build custom forms, fields and records. That flexibility helps me modify things so they match what our internal customers actually need.

Cons

There aren't many complaints from me. The only wish I have is that a few of the default pages-like the Invoice page or Order Approval-came with a clearer way to customize them.

“useful product tracking”

Pros

Having product tracking with serial numbers was a really useful feature since it adds traceability. I also appreciated the full inventory overview because it makes reconciliation much easier especially when preparing the kind of reports companies need for going public, like showing how funds were used and supporting requests for additional funding.

Cons

A few serial numbers ended up being entered incorrectly and correcting them turned out to be pretty time-consuming. Adding comments that explain why a serial number was changed would make the workflow clearer. It would also help to have a place to attach supporting documents to those comments so the context isn't missing.

“easy cloud access but high setup cost”

Pros

The interface is simple to use and the cloud based access is a big win for getting everyone up and running without extra hassle.

Cons

Cost to implement it isn't cheap and the initial rollout takes a noticeable amount of time.

“a perfect fit for my team”

Pros

Matches what I needed without overpromising which makes the whole experience feel dependable.

Cons

There's no real problem with the application.

“Everything you need in one place”

Pros

Really liking how it pretty much covers everything I could ever want.

Cons

If you don't use it every day, the sheer number of options can feel a bit overwhelming.

“helpful record keeping function”

Pros

Ongoing record keeping for various projects out has been really helpful.

Cons

A bit of formal training would make a big difference so users can get the most value out of it.

“Flexible ERP with great UI”

Pros

Stands out as the top ERP system out there. The flexibility is a big reason I keep coming back to it. There really isn't anything comparable in other ERP platforms. You can design basically any record type and build different transaction types so the platform adapts to how you actually run operations. I also appreciate the ease of use and the user interface which looks clean and is simple to navigate. Beyond that, there are lots of useful features that make day to day work faster and more organized.

Cons

Some weak spots do need improvement. They're not major issues but some enhancements are definitely required. One example is how the system handles currency decimals. The software always uses two decimal places even for currencies that normally have three.

“reporting needs work”

Pros

I appreciate that it can integrate with other systems.

Cons

Reporting side is a bit overwhelming. There are way too many reports and some of the basic functionality I expect isn't built in. It's also pretty tough to generate reports since there are too many filters to sift through. I'm hoping the new instance we're moving to will improve things but it's still running slowly even in the newer setup.

“Highly customizable”

Pros

Very customizable and even without extra tweaking most of the NFP products already cover what we need.

Cons

One limitation is that the system only lets us enter an invoice date that matches the posting period. Since we also needed to track when the bill should post versus when the expense actually happened, we ended up adding a custom field to capture that information.