Oracle NetSuite

Oracle NetSuite Reviews

Total 1020 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

35%

3

Stars

6%

2

Stars

1%

1

Stars

2%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AKA

Akou Kafui Aziati

Commercial Real Estate, 11-50 employees

Free Trial

5.0
December 2023

pro accounting tool with strong performance

Pros

An excellent accounting tool that feels both friendly and professional and it makes it simple to manage business accounts.

Cons

It's already super responsive and performs really well but I'd love to see even better interface quality and some updates to a few features.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

8

VH

Victor Holzmacher

Real Estate, 1-10 employees

Less than 6 months

1.0
December 2023

Too buggy

Pros

The software does have a decent ERP side to it but that's basically the only positive.

Cons

Nothing works properly and it's riddled with bugs so the experience is frustrating rather than workable.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

2

Functionality

1

SH

Samantha Harris

Electrical/Electronic Manufacturing, 500+ employees

Less than a year

5.0
December 2023

automation improved efficiency

Pros

Smooth integration across our financial operations has been a huge win. Everything from inventory management and invoicing to financial reporting connects in one place. The customizable interface also lets us shape the platform around how our team works which makes day to day tasks feel a lot more manageable. On top of that the automation of routine jobs and workflows has noticeably improved our efficiency, freeing up more time for analysis and more strategic decision-making.

Cons

Every now and then, I run into trouble locating certain data fields or specific configuration options when I'm trying to build a customized report.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

AM

Abbey Mayer

Semiconductors, 500+ employees

Less than a year

5.0
December 2023

Helps with decision making

Pros

Covers a really broad set of accounting tasks from managing accounts payable and receivable to bank reconciliation and financial reporting. Having all of that in one place gives me a clear view of the company's financial picture which makes it easier to plan and make smarter strategic decisions.

Cons

Would be even better if it offered more flexibility for report customization so I could modify outputs more closely to how my company works and adapt them as our needs change.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

7

DR

Dina Ray

Non-Profit Organization Management, 11-50 employees

Less than a year

1.0
December 2023

not a good fit for nonprofits

Pros

I never came across any real benefits from it. It doesn't feel like it was actually designed for nonprofits and more like they assumed they could market it to those organizations without providing proper support or service for them.

Cons

Support is basically nonexistent unless you pay for it. Even once we attempted to get help by paying, it was still hard to get clear answers because the platform doesn't seem to be set up at all for nonprofit needs.

Rating Distribution

Ease of use

1

Value for money

3

Customer Support

1

Functionality

1

TD

Thomas Duffy

Biotechnology, 11-50 employees

Less than a year

4.0
November 2023

user friendly interface

Pros

We're currently using this to create purchase orders and keep tabs on receivables as part of our vendor ordering workflow. Navigation feels simple and the interface is pretty user friendly, plus there are plenty of built in help resources to lean on when questions come up.

Cons

The rollout/implementation can feel a bit heavy if you don't block off enough time to plan the installation and integration properly. Rushing that phase makes the process more difficult than it needs to be.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

CG

Chris Generose

Accounting, 500+ employees

More than a year

3.0
November 2023

Handles large volume of data easily

Pros

It handles large volumes of data without choking and presents everything really clearly. Viewing and printing invoices comes through nicely which makes day to day invoice work a lot more manageable.

Cons

Getting a cancellation and then handling a write off takes way too many steps which makes the process feel unnecessarily difficult.

Rating Distribution

Ease of use

3

Value for money

6

Customer Support

6

Functionality

5

A

Anonymous

Pharmaceuticals, 500+ employees

Less than a year

5.0
November 2023

my review

Pros

A cloud based solution that's pretty simple to customize, thanks to a user friendly interface. Since it's a well established product, it's also easier to source the right candidates with solid skills related to the software.

Cons

Pricing runs on the high side compared to competing options.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

9

AW

Amanda Weaver

Accounting, 500+ employees

Free Trial

4.0
November 2023

Flexibility that makes my work easier

Pros

I really appreciate that the system lets you customize factors like specific depreciation for individual assets. That flexibility has made it much easier to match how different assets should be treated.

Cons

Since our company has several office locations, the lack of asset tagging by location has been a pain point. We can't neatly assign or filter assets based on which office they belong to.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

AC

Ale Chernova

Non-Profit Organization Management, 11-50 employees

Less than a year

5.0
November 2023

advanced accounting

Pros

This feels like a more advanced accounting tool and the extra features are honestly a big win. Everything goes beyond basic bookkeeping so it's useful for handling more detailed accounting tasks without needing extra workarounds.

Cons

Learning the system takes some time and the overall interface could be more user friendly to speed things up for new users.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

DH

Doanh Huynh

Oil & Energy, 11-50 employees

More than a year

4.0
November 2023

easy reporting

Pros

Editing certain transactions like journal entries (JEs) feels easier than it did in Sage 100. It's also convenient that financial reports can be run with filters by department versus entities so you can slice the data in a way that matches how your org is set up.

Cons

Layout shifts depending on the role (pages/modules change per user role), instead of keeping everything consistent and only adjusting what each role can access. On top of that some modules and buttons are labeled almost the same even though they're effectively doing the same type of task which can get a bit confusing.

Rating Distribution

Ease of use

5

Value for money

9

Customer Support

7

Functionality

7

KD

Kevin Dulce

Consumer Services, 101-500 employees

More than a year

5.0
November 2023

Broad range of uses

Pros

There are so many options available that it never feels limiting. After a little training, the range of what you can do with the system seems almost endless. Using it actually motivates me to take courses and dig into other features so I can get more out of the platform.

Cons

There are a ton of functions so you end up needing an administrator to train people on what to use and when to use different areas of it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Computer Software, 11-50 employees

Less than 6 months

3.0
November 2023

solid ERP suite

Pros

Since it's cloud based I can log into the system from anywhere which is really convenient. It also fits both smaller businesses and larger companies. On top of that it covers a wide range of management needs like ERP features, e-commerce, CRM and internal financial management so you're not juggling multiple tools.

Cons

Because it's cloud based, offline use is pretty limited and that can be a problem if you need full functionality without an internet connection. Also if you haven't worked with this style of ERP before, the setup and navigation can feel confusing at the beginning since there are a lot of features to take in.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

5

MS

Meagan Say

Furniture, 11-50 employees

More than a year

5.0
November 2023

strong automation and updates

Pros

Comes packed with a lot of useful capabilities. It supports automated tasks and offers solid customization, along with strong security and reliable performance. Overall, it helps save time and supports businesses in moving toward better tech and more efficient workflows. It's also very user friendly and provides real time visibility into how task management is progressing which makes it easier to stay on top of things. I'm genuinely happy with how it's been working out.

Cons

No real downsides have shown up for me yet. I haven't come across any cons since using it as everything has been working well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MG

Margaret Graham

Oil & Energy, 1-10 employees

More than a year

5.0
November 2023

Automation simplifies daily work

Pros

Automation simplifies daily work and makes the whole process feel a lot more enjoyable. Getting instant insights into my progress has helped me save time over the long run by making it easier to track where things stand. I also appreciate how effortless it is to customize which keeps the tool user friendly. On top of that it supports multiple currencies so it fits well for different business sectors.

Cons

Nothing negative to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Athanasius Sagonda

Computer Software, 1-10 employees

Free Trial

4.0
November 2023

client safety put first

Pros

This software delivers maximum security for clients which makes me feel confident about safety and keeps things running efficiently.

Cons

The data and information handling feels a bit congested so finding what you need can take more effort than expected.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

ZW

Zyad Waleed

Construction, 51-100 employees

More than a year

5.0
November 2023

powerful reporting analytics for businesses

Pros

NetSuite feels like the top ERP option out there, with tons of features that can level up almost any kind of business. The standout for me is the reporting and analytics side. Everything is pulled together and the multiple filters make it much easier to spot what matters and run things more efficiently.

Cons

There are a few downsides. Building reports can be a bit complicated and it doesn't always let you connect multiple record types in the way you'd expect for instance, saved searches are tied to a single specific record type.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

SL

Scott Lowry

Marketing and Advertising, 500+ employees

More than a year

5.0
November 2023

fast onboarding

Pros

Easy to use and I'm able to get new people up to speed quickly with training.

Cons

When you start customizing reports, the reporting section can get a bit tricky to navigate.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

JW

Jennifer Wheatley

Hospitality, 11-50 employees

More than a year

5.0
November 2023

useful for large companies

Pros

It's built to handle the biggest organizations and it comes with a wide range of features that you can customize to fit what a company needs.

Cons

Since we're still growing it can occasionally be tricky to customize it in the exact way we need it as our requirements keep changing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CN

Claris Njau

Computer Software, 11-50 employees

Less than 6 months

4.0
November 2023

NetSuite review

Pros

Because it's cloud based, it takes care of the updates and ongoing maintenance so you're not stuck doing manual upgrades just to stay current. That also means access to new features and security improvements is automatic which is a big relief for keeping things running smoothly.

Cons

Cost can be a drawback especially if you're a smaller or mid-sized company. The subscription-based pricing adds up and expenses tend to rise as the business grows or if you need extra modules and customization.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

7

Functionality

7