Oracle NetSuite Reviews

“great fit for big industries”

Pros

A powerful tool for big industries, large corporations and e-commerce clients.

Cons

Compatibility with some tools that are custom-made specifically for the company where I was using it could be a bit hit or miss. That's pretty common with platforms built mainly for a specific process. Still, everything worked fine-no real problems.

“strong automation for day to day work”

Pros

As our team builds more expertise, we're able to tap into more of the platform's capabilities at work. The automated saved searches and the purchase order generation have been especially useful for keeping things moving and reducing manual effort.

Cons

There's a pretty steep learning curve. Also, it feels like we're only making use of around 40% of the program's potential, while still paying the full price for the software.

“all in one business management”

Pros

Having everything in one platform lets me handle a lot of different business tasks without jumping between systems. It's been really convenient to manage multiple areas from the same place.

Cons

For new users, it can feel a bit tricky to find where specific items are located until you get used to the layout.

“helpful client communication”

Pros

It helps me communicate with the client in a really effective way which makes coordination a lot smoother on my side.

Cons

At one point, we ran into some frustrating issues with client support tied to our underlying rep. It was mainly around planning and the way certain arrangements were handled on our side.

“Useful reporting”

Pros

This software packs a lot of capability especially once you get the hang of it. I really appreciate how much information it stores and the way you can generate different reports based on the exact data you're looking for.

Cons

Customizing reports is complicated and there's limited access to one on one, on demand support. It would help a lot to have more tutorials or online guides to help new users build the reports they need. There's also noticeable performance lag since the processor runs pretty slowly.

“solid audit trails”

Pros

Includes audit trails and user management that feel comparable to well-established ERP systems. The interface is also fairly user friendly and there's an option to download reports with just a button click. On top of that the data is accessible from different locations which makes remote work much smoother and also supports cross-country audits.

Cons

It's not yet a widely used, fully standard accounting option across India so finding readily available resources and support can be a bit tricky. That said, it's gaining traction over time so this gap should shrink as more people adopt it.

“Strong inventory management support”

Pros

An excellent program for inventory management and placing orders especially after you work through the learning curve which honestly isn't too difficult. Their support team has been outstanding with training and guiding us while we got up to speed on the software.

Cons

A few workflow steps could be a bit more organized with some software tweaks. For example, when you search for an inventory item using the search box, popular items bring up all related quotes and conversations first, rather than showing the product as the top result. It means you typically need an extra step: add "inv:" before the inventory item to have it appear as the only result.

“NetSuite review”

Pros

Having everything at your fingertips for billing is a big win.

Cons

Account codes and names still need to be clearly handled for purchase order creation.

“Strong audit tracking and reporting”

Pros

Audit tracking is excellent and the custom reporting options are really useful. Admins can navigate the system without much friction which makes day to day management smoother.

Cons

When it comes to end users with multiple profiles, keeping everything organized can get a bit tricky.

“quick report building”

Pros

Report creation is usually easy and it's simple to assemble informative reports without too much hassle.

Cons

Routing to the screen you need can require a lot of clicking sometimes. I'd love to see deeper integration with more tools or sources.

“flexible reports”

Pros

This software has really impressed me. It feels powerful and flexible without being confusing and the reporting tools are highly customizable. Overall, it includes the core features I need to get things done efficiently.

Cons

Pricing is on the expensive side and there are moments when it feels a bit slow.

“Packed with capabilities”

Pros

Packed with capabilities and you can customize it to fit your business the way you actually run things.

Cons

Because it has so many features, it can occasionally slow down everyday workflows when you're trying to move quickly.

“customizable interface”

Pros

The interface feels really nice and it's simple to work with day to day. There are also a lot of customization options available and they don't take much effort to set up or implement.

Cons

If something goes wrong, customer support doesn't seem to take the right steps quickly enough to resolve the problem.

“amazing accounting integration”

Pros

Gave us a really strong level of functionality across all departments. The customization options were solid and it also fit tightly with our accounting workflows which made day to day operations line up better.

Cons

Setup was a bit challenging because the system is fairly complex. As a result, the implementation phase ended up taking longer than we originally planned.

“Modify it to fit your needs”

Pros

NetSuite feels really flexible as it's highly customizable and comes packed with a ton of capabilities. You can modify it to fit how your business works and there are enough built in features that you can cover a lot without needing to start from scratch.

Cons

Can be extremely overwhelming at the beginning. The setup and overall workflow are a bit confusing until you get used to it and understand how everything is organized.

“Super flexible”

Pros

Super flexible and offers plenty of customization options. I can also see real time data updates which makes it much easier to stay on top of what's happening.

Cons

There's a subscription cost and some of the more advanced modules (including certain suite apps) come with extra charges.

“helpful sales tracking”

Pros

CRM features are solid and it's been really helpful to track sales, send contracts and keep an eye on commissions all in one place.

Cons

Pricing ends up higher than many competitors though it does come with pro bonoes and discounts that can offset the cost a bit.

“Way too much effort to make it work”

Pros

Since this is our initial software setup (we've been using it since 1998), I've mostly been working through the sales and account management side. I don't really rely on the reporting features themselves. A lot of my day involves digging into billing, invoicing and accounts payable so I'm mostly focused on getting the right information into the right place. That said, getting to the correct fields takes way more effort than it should.

Cons

Getting to the correct field requires too many keyboard clicks. Also, a good chunk of the information doesn't carry over from Salesforce into this when it should which creates gaps and extra cleanup. Billing ends up feeling inconsistent and the system's payment arrangements don't capture every account. Commission reporting is another big pain point as transactions tied to the "Parent Account" don't show up in commission reporting so reviewing commissions becomes time consuming. Each month I typically have around 35 accounts that aren't picked up by this software and that extra follow up adds up fast.

“clear inventory view”

Pros

I like being able to view all open and current inventory orders, including when each order was received. It also makes it easy to send and receive invoices.

Cons

Nothing to complain about. Everything works well and it was quick to get the hang of.

“simple to use”

Pros

The setup and overall layout feel really simple and using is genuinely easy. It also goes deep enough to cover basically every need our business has and I honestly don't think we've even started tapping into what the program can do yet.

Cons

I love this software it has no cons.