Oracle NetSuite Reviews

“all in one tool”

Pros

An all in one system and we were confident we could scale up later without having to replace or switch platforms again.

Cons

Using it takes a lot of effort and we ended up paying consultants to customize different parts and to train the users properly.

“Highly customizable workflows”

Pros

Using it felt very easy and it didn't take long to get the hang of the product. I also appreciated the flexibility of being able to build dashboards and reports. The saved searches feature is great and the ability to create workflows is a big plus.

Cons

ACS monitor consultant support-the tier of support offered didn't meet my expectations.

“Fast financial reporting”

Pros

Financial reporting feels simple and handling invoices and P&L is quick and clear.

Cons

Interface can feel a bit bulky at times and can get slow. Also, it's pretty restrictive when you need to adjust things or make changes on the fly.

“Simple workflow”

Pros

Being able to create and send quotes and contracts for signing is genuinely convenient. The workflow feels simple and it's nice not having to juggle extra tools just to get paperwork out to clients.

Cons

Loading takes ages and the whole app feels slow. Digging up older records is also slower than it should be so simple searches can get frustrating pretty quickly.

“reliable management of multi currency setups”

Pros

It manages multi-currency and multi-entity setups better than any other software I've worked with. The way it keeps everything organized across different currencies and companies feels really reliable.

Cons

Reporting could use some improvements because sometimes it's a bit complicated to pull the exact data you need.

“errors are fixed quickly”

Pros

Everything is bundled into one platform and when something does go wrong, it's usually handled quickly either by a developer or through a custom workaround.

Cons

Renewing the service is honestly the worst part. You end up working with a sales rep and going back and forth to negotiate yet another contract, often with different features which gets really annoying.

“powerful ERP”

Pros

With a solid partner or an in house dev team, it can be configured to handle pretty much whatever you need.

Cons

Analysts have gotten used to faster, more visual and more powerful reporting tools like Tableau and Power BI so it still needs to improve its reporting capabilities.

“Quick order tracking”

Pros

I really enjoy being able to generate reports on almost anything within the program. It also makes it easy to track open orders which comes in handy when multiple people are working with the same customer.

Cons

There are a couple spots where it could be improved. When you're inside a customer's profile, it would be great to see their overall balance due right there.

“an industry standard for a reason”

Pros

Industry standard and easy to use which makes amortized journal entries pretty easy to manage.

Cons

Pages take a while to load and the modules feel poorly organized.

“efficient workflows”

Pros

We haven't run into any real constraints with the workflows our organization wants to roll out and if a development request ever comes up, their account management team seems genuinely ready to help.

Cons

The CRM portion could be more user friendly for quick-turn questions where you'd expect an immediate resolution-for instance, a call center rep answering a general inquiry over the phone.

“Many options for customization”

Pros

Editing, modifying and improving items as needed has been a huge win for me. There are also tons of options to customize things and even add extra functionality when you need it.

Cons

Dashboard could use some work so it's quicker to tell which tasks are coming up and what needs attention.

“Easy to use”

Pros

Lets users set up the proper suite keys and once you choose the right ones, entering the correct expense codes becomes pretty simple. It also eliminates a lot of the guesswork around which codes you're supposed to use.

Cons

Getting denied on an expense report can be frustrating since it's not always clear what specific reason triggered the rejection.

“solid accounting visibility”

Pros

Does a great job tracking our accounting activity. It's clearly built with finance as the top priority and that shows in how much it handles without feeling bolted on later. For the majority of our day to day business activity, it also works as a reliable single source of truth which helps keep everything aligned.

Cons

Using this to its full potential comes with a steep learning curve especially when it comes to reporting. On top of the standard software costs, there's basically no real support from the support team unless you pay large quarterly fees for their Advanced Customer Support. It feels like NetSuite would benefit from making customers more prepared to use the full feature set but proactive education and follow through don't seem to be a priority or incentive on their side. To be fair, other ERP vendors may not be dramatically better either. It still tends to offer strong value for medium sized businesses.

“Strong ERP”

Pros

Has a lot of potential for automating business processes. Overall, it feels like a solid ERP option for large companies and also for bigger startups that are ready to scale.

Cons

There's not a huge amount of literature or learning resources available for it so it can be hard to figure things out independently. That situation often forces you to rely heavily on consultants. Sometimes that works out well, other times it doesn't. Installation also tends to be quite complex. Even though it's become popular among startups, the complexity isn't a good fit for everyone. The platform's potential is real but it's worth doing thorough research before jumping in to implement it.

“secure data protection”

Pros

Keeping my business safe and secure inside the platform has been a big win for me. It gives me confidence that my data and access are handled properly.

Cons

One thing that's been frustrating is not being able to log in easily from my phone.

“powerful customization for finance”

Pros

Really helps a growing company set up solid financial management. The customization options are extensive and that shows in the reporting. There's enough depth to produce detailed insights which makes it easier to spot growth opportunities and uncover areas that need improvement.

Cons

Linking it up with our e-commerce platform turned out to be pretty difficult. We couldn't get the integration and sales automation to the level we were hoping for especially given how much we sell online.

“reliable cross platform integration”

Pros

Works well across multiple platforms and, more often than not, I don't run into any technical issues or hiccups during setup or use.

Cons

Performance can be a bit sluggish and the workflow involves a lot of steps that don't always feel very user friendly.

“automated inventory tracking upgrade”

Pros

We moved to this because our business outgrew the website software we were using. It has made it possible to track inventory in a much more automated and accurate way. Once that visibility kicked in, our customer satisfaction went up. Previously, we had no real idea whether an item was actually in stock but after using this, that became clear and reliable.

Cons

Moving to this software took a lot of effort especially updating SKUs but it's paid off over the long run. Definitely worth it.

“Smooth workflows”

Pros

My go to because it's easy to use every day and it works really well with Medius for our AP automation.

Cons

The part I'm least happy with is importing data from Concur Expense and handling journal entries (JEs).

“efficient sales order processing”

Pros

We're able to handle and process sales orders efficiently.

Cons

Some of the options inside it don't really match the way we use it and that can make things feel a bit confusing at times.