Oracle NetSuite Reviews

“Best remote support tool”

Pros

We're using this for billing and invoicing as well as account management and it's honestly been the best remote support tool I've worked with. The interface feels really user friendly and it's simple to navigate without a large learning curve.

Cons

Nothing stands out as a drawback, it has been working well for us across billing, invoicing and account management.

“Makes my day to day tasks enjoyable”

Pros

Helped me get a solid grasp of accounting in a way that actually feels easy to follow. I really enjoy being able to pull reports from it quickly and it makes my day to day tasks a lot more enjoyable.

Cons

Includes plenty of features and it does take some practice to get comfortable with them. Once you've learned where everything is though, working in it feels effortless.

“simple cloud based setup”

Pros

Easy to use platform that's fully cloud based. It also handles automatic software updates for you. The workflow feels pretty smooth and doesn't require a lot of ongoing involvement from IT staff. It fits my organization's needs well and there are plenty of customization options available to modify things.

Cons

There's still some room to improve around report restrictions and a few hard-coded features.

“helps cut down on delays”

Pros

Getting started feels quick and easy and the overall setup is really simple. There are plenty of offerings available, including ERP and CRM but the SCM stands out the most for me. It includes daily reports, planning and order management, inventory and accounting, plus alerts that help cut down on delays and reduce costs.

Cons

The demo version is handy for getting familiar with the wide range of services and features on the site which shortens the time it takes to be productive. No real issues to report with day to day use.

“highly customizable”

Pros

The interface is easy to use and it's been simple to connect with other software systems. On top of that the platform is highly customizable so it's easy to modify it to how our team works.

Cons

Some areas that need tightening up specifically the Fixed Asset Module, the bank reconciliation tool and the payment processing capabilities. Another frustration is that there are a lot of additional modules and features that cost extra even though they feel like they should be included in the standard package.

“Multiple integration options”

Pros

Offers a bunch of integration options which makes it much simpler to connect with other applications.

Cons

It's a strong fit for larger organizations but it probably isn't the best choice for smaller companies.

“smooth e commerce integration”

Pros

Integration has been surprisingly smooth with several of our key eCommerce platforms. Now everyone on our team is working in the same environment so we don't have to bounce between different tools just to handle different tasks. The reporting is also a standout. There are tons of options and the level of customization is a real lifesaver for our workflows.

Cons

Migration and setup took a little longer than expected, mostly around getting the data in and getting everything configured. After that though, it's been working extremely well. There's a bit of a learning curve to get comfortable with day to day operation but it's forgiving enough that it's hard to break anything.

“Covers every need your company might have”

Pros

This is a pretty complex piece of software but it basically covers nearly every need a company might have, with plenty of integration options. With the Restlets, I can pull out whatever information I need and wire it into our integrations without much hassle.

Cons

That said, it takes a little time to get used to the workflow and setup.

“Easy to use for non technical users”

Pros

It's been really simple for non-technical employees to use and it feels pretty strong overall.

Cons

Performance is the weak spot. Loading and saving forms can be painfully slow, to the point where it feels like it drags on for every action.

“faster workflows”

Pros

I really like the picking feature.

Cons

Doesn't scan every product in the warehouse so I still have to manually double-check items.

“Basic CRM software”

Pros

It does the core job you expect from a CRM. It keeps contacts organized in a solid way and connects to other platforms. Overall, it covers the essentials you need to manage relationships without feeling scattered.

Cons

The feature set feels a bit dated. After a while, you end up leaning on tools like Zapier and API work just to get the CRM to integrate properly into your tech stack and that makes the "partial" integrations pretty frustrating.

“all in one features for daily use”

Pros

An all in one tool with a solid set of complete features that come in handy for day to day use.

Cons

It can feel complicated at times especially if you haven't been trained on it.

“user friendly purchasing module”

Pros

The purchasing module feels user friendly which makes getting around it pretty simple.

Cons

Training provided could be more solid. NetSuite support would help more with getting up to speed faster.

“reliable workflows”

Pros

Reliable and customized workflows behave exactly the way we expected and support our day to day operations without surprises.

Cons

Getting it fully configured took a lot of effort since we had to install and set up many customizations for how our team runs things.

“simple to use interface”

Pros

It's nice being able to handle all of my business needs in one place without having to download separate apps for each task. The interface is also simple to navigate so getting things done doesn't feel like a chore.

Cons

Occasionally, the app has defects that can disrupt business operations which is pretty inconvenient when it happens.

“a real time saver for the team”

Pros

Processes feel both easy and efficient for supporting the business. Everything runs in a way that helps keep operations moving and it's been a real time-saver for the team.

Cons

There really aren't any downsides.

“covers all business needs”

Pros

Covers everything I need to run my business day to day.

Cons

Interface feels a bit slow and some features are harder to configure and locate than expected.

“Handles complex operations well”

Pros

Handles complex operations really well and since it's built on JavaScript, it's noticeably simpler to write and maintain complicated business logic. The execution also performs effectively in the cloud environment.

Cons

Training comes with a hefty price tag and the interface/workflow can feel confusing at first.

“customizable records”

Pros

You can modify the setup with your own customizations and even create custom record types which makes the tool feel a lot more adaptable to how you actually work.

Cons

Native modules feel a bit inflexible so you can't always bend them to match specific workflows without running into limitations.

“highly customizable NetSuite”

Pros

Can be customized to match essentially every business process and it also keeps up well with emerging technology changes.

Cons

Pricing is on the expensive side and many of the add on modules require extra payments.