Oracle NetSuite Reviews

“flexible tools for growing teams”

Pros

User friendly and comes with plenty of add ons so it can be customized to fit different needs. It also gives smaller organizations access to the kind of powerful features you'd usually expect from much larger companies.

Cons

A few of the basic features still feel unfinished and getting them fully finalized seems to depend on collecting votes through SuiteAnswers support.

“customer focused updates”

Pros

The team has clearly been putting effort into improving the user experience and making the platform more usable. It also feels like development time is being spent in the right areas, with updates focused on what matters most.

Cons

One challenge is the steep learning curve for new users which can feel pretty intimidating at first. A solid beginner tutorial or guided onboarding would be really helpful for getting started.

“Promising integrations to look forward”

Pros

Integrations look really promising. I can already tell our C level team won't need to depend as much on Power Report because the built in capabilities seem to cover a lot of what they need.

Cons

The accounts payable function doesn't feel as advanced as Medius at this point although that could also be because I haven't seen enough of a full demo for that feature yet.

“excellent support throughout”

Pros

Getting everything set up was a very positive experience and I'd definitely recommend the process to others. Thank you for all the help and support along the way.

Cons

Dont have anything negative to point out

“AI tools with strong potential”

Pros

I really like its innovative AI capability which has the potential to cut down a lot of the manual work across the business.

Cons

Offers multiple add on modules so choosing the right ones for a business can be a bit challenging.

“Acess data from anywhere”

Pros

Using this has made handling data much more efficient and the platform is easy to use. Being able to log in and get work done from anywhere in the world is a huge advantage.

Cons

Licensing costs are high and they've been a significant expense for the business.

“helpful reporting”

Pros

The ACS team has been very helpful with data management and the platform is user friendly overall. It handles both simple and complex data well and generating reports is easy.

Cons

Getting help through desk support is frustrating because the process feels overly complicated and SuiteAnswers never seems to provide the information I actually need.

“powerful all in one platform”

Pros

Running a small team has become a lot more efficient since this platform started automating all of our core processes. It works as both a CRM and an ERM which makes it a really strong fit for a small business like ours.

Cons

I haven't run into any downsides. We're still exploring the full range of services it offers and we've been enjoying how much this single platform provides.

“Simplified our workflow”

Pros

Our accounts payable workflow is much more convenient now. It has genuinely simplified our processes and made end of month tasks easier to handle.

Cons

Reporting has been a challenge. The dashboards are not very clear or user friendly which makes it difficult to get the information we need.

“solid automation”

Pros

Flexible to modify, with a user friendly interface and strong automation features. real time reporting is a big plus and the reporting system scales well as business needs grow.

Cons

Some transactions are hard to work with and extra training can be expensive. Support can be slow to respond and customization between certain transactions is somewhat limited.

“helpful training with reliable performance”

Pros

Online training and webinar options on LCS have been really beneficial and the system itself has had very few bugs or issues.

Cons

The extra add on charges are the frustrating part. A lot of features seem appealing at first but then there's an additional fee attached. We'd probably use the platform more if adding to the program wasn't so expensive.

“Efficient support every time”

Pros

Whenever I submit a support case, the response from the general support team comes back quickly. The guidance they provide is consistently clear, useful and helps me move forward.

Cons

A downside is that many of the newer features do not apply to my 8 year old NetSuite system. On top of that a lot of the features announced at SuiteWorld either are not available in Australia or take quite a while to roll out here.

“powerful features and flexibility”

Pros

There's a huge range of features and the level of customization is one of the biggest benefits. It's been valuable for us not just on the financial side but also for inventory management and other areas of the business as well.

Cons

At times, the navigation feels a bit complicated when you're first getting started and some team members have found it a little difficult to use.

“Simple to use”

Pros

It being cloud based is the part I appreciate most since I can get to it from anywhere at any time and it's also very simple to use.

Cons

Lately, we've occasionally run into page loading speed issues and that has been affecting productivity.

“Good value for the money spent”

Pros

The software has always been user friendly and easy to work with. The overall quality and performance have been impressive and its good value for the money spent.

Cons

There are still some drawbacks espeically with integration issues and reports that can be slow to load. On top of that the built in reports are not very useful or informative.

“highly customizable for merchandise teams”

Pros

Flexibility has been a huge benefit for our merchandise department espeically with all the complexity that comes along with managing it. The level of customization has really helped us adapt the system to our needs.

Cons

Some of the add ons can get pretty expensive. We were interested in the month-end reconciliation add on but the pricing has made us hesitate.

“custom reports with useful formulas”

Pros

One feature that really stood out was being able to add formulas directly into financial reports. We were shown how to include a debt ratio on the balance sheet and that kind of report customization is really impressive.

Cons

It's also very helpful that frequently used reports and saved searches can be added to favorites. The only thing that would make it better is having an option to sort report names since that would make specific reports much faster to find.

“all in one tool”

Pros

Having multiple business functions in one system brings a lot of value because it cuts down on the need for separate tools. This handles data well, gives real time visibility and includes invoicing features that make the billing process more efficient. Once you get used to it, the platform becomes easy to work with and the dashboards plus automation features help boost productivity. The built in email communication is also useful and dependable customer support adds to the overall experience.

Cons

Cost can be a challenge espeically for smaller businesses and certain features are only available through extra paid modules. There is definitely a learning curve at the beginning and the interface can seem a bit dated at times. Support response can be slower without a premium plan and occasional bugs or performance hiccups can interrupt workflows. Customization and managing data can also get complicated if you do not have the right expertise.

“Flexible platform with endless potential”

Pros

Something I really appreciate is how much it can be shaped and customized to fit the way your business actually works. It doesn't feel like a fixed, rigid system at all and you can keep developing and improving it over time as your needs change.

Cons

Right out of the box, we felt the system needed quite a bit of work before its real value started to show. It's important to have an experienced implementation partner who can help get it to the right starting point for your business. Once that foundation is in place and you begin unlocking the benefits, they start coming through very quickly.

“Expanding ecosystem and smart AI capabilitie”

Pros

Its been a really strong product for us and the ecosystem keeps growing in useful ways. I've especially enjoyed the AI updates and it's been a big plus having so many partners who customize their products around our specific requirements.

Cons

The biggest downside is the cost and how hard it is to get clear visibility into pricing. It can be pretty complex to understand everything and having to renew for the full year makes it feel expensive and difficult to manage.