PhaseWare Tracker
Last Updated
Overview
The PhaseWare Tracker Suite integrates issue tracking, knowledge base, and workflow automation in one solution. The software helps businesses by saving time and scaling from basic ticketing to full customization, focusing on better support for customers.
PhaseWare Tracker Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
PhaseWare Tracker Features
Issue Tracking
Tracker provides a comprehensive system for tracking and managing support issues. It allows you to create, assign, and prioritize tickets, track their progress, and collaborate with team members to resolve them efficiently.
Customer Relationship Management (CRM)
Businesses can use Tracker for managing customer relationships. It allows for storing customer information, tracking interactions, managing sales leads, and analyzing customer data for better decision-making.
Time Tracking
The time-tracking functionality enables individuals or teams to track the time spent on various tasks or projects. It helps monitor productivity, analyze resource allocation, and generate accurate reports for billing, project costing, or performance evaluation.
Process Management
This feature helps you create process workflows, define tasks and dependencies, assign responsibilities, and monitor progress. You can streamline and automate complex workflows, ensuring efficiency and adherence to established processes.
Knowledge Base
PhaseWare Tracker CRM software facilitates the organization and sharing of knowledge by providing a centralized repository for storing documents, manuals, guides, best practices, etc. This feature helps in knowledge sharing, collaboration, and ensuring access to valuable information for employees.
Pros And Cons of PhaseWare Tracker
Pros
Responsive customer support
Robust features
Easily customizable
Cons
Initial training may be required
On-premise deployment may be difficult
PhaseWare Tracker Reviews
Total 26 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars38%
4
Stars54%
3
Stars8%
2
Stars0%
1
Stars0%
Share your experience
Human Resources, 1-10 employees
Less than 6 months
“Appreciate the efficiency”
Pros
The platform is easy to use and works efficiently. I've also been getting very accurate results from it.
Cons
The pricing plans aren't affordable for me. I'd like to use it more but with the current exchange rate, it's beyond what I can manage right now.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
IT, 51-100 employees
More than a year
“Great case tracking UI”
Pros
I find it easy to create parent and child cases. Updating each case is simple too.
Cons
Integrating Outlook is a bit of a hassle, but the email integration works wonderfully.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Not Specified, 500+ employees
Less than a year
“A good tool for B2B day-to-day problem creation and finding solution.”
Pros
I'm just trying this software out and haven't implemented it anywhere yet, but it looks promising so far. The best features it provides are mobile compatibility and detailed analytics. Custom fit design, IM functionality, and optimized search are also pros.
Cons
I haven't fully explored the system yet, so I'll share the drawbacks after a thorough comparison with competitors later. I might update this later too :).
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Frequently Asked Questions
What pricing plans does PhaseWare Tracker offer?
Based on your organization’s unique requirements, you can request a custom quote for PhaseWare Tracker cost.
Who is PhaseWare Tracker typically used by?
PhaseWare Tracker software is used by businesses of all sizes and is mainly used in retail, financial services, IT, healthcare, telecommunications, transportation, and banking.
What languages does PhaseWare Tracker support?
PhaseWare Tracker supports the English language.
Does PhaseWare Tracker support mobile devices?
Yes, PhaseWare Tracker is compatible with mobile devices.
Does PhaseWare Tracker have an API?
Yes, API access is available.
What other apps does PhaseWare Tracker integrate with?
It can integrate with Microsoft Outlook.
What level of support does the PhaseWare Tracker offer?
PhaseWare Tracker offers support through FAQs/forums, phone, 24/7 live representative, knowledge base, email, and chat.