Overview
The PhaseWare Tracker Suite integrates issue tracking, knowledge base, and workflow automation in one solution. The software helps businesses by saving time and scaling from basic ticketing to full customization, focusing on better support for customers.
Overall Rating
Based on 25 users reviews
4.3
Rating Distribution
Positive
92%
Neutral
8%
Negative
0%
Starting Price
Custom
PhaseWare Tracker Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What Is PhaseWare Tracker?
Overview
PhaseWare Tracker is a comprehensive customer support and help desk solution that offers various features to enhance the support process. Available both as an on-premise and cloud-based platform, it provides automated notifications to users whenever clients report or escalate issues, ensuring timely responses and efficient resolution.
PhaseWare Tracker Pricing
PhaseWare Tracker Integrations
Who Is PhaseWare Tracker For?
Tracker software is used in the following industries and sectors:
- Retail
- Financial services
- Hospital and healthcare
- Information technology (IT)
- Telecommunications
- Transportation
- Banking
Is PhaseWare Tracker Right For You?
Whether PhaseWare Tracker is the right choice for a business depends on the organization's size and type. It offers a seamless customer support solution that streamlines support processes and empowers agents to effectively resolve customer issues.
PhaseWare Tracker benefits companies by improving support operations and enhancing customer experience. It enables them to take data-driven decisions, scale as needed, and achieve overall customer support excellence.
Read through PhaseWare Tracker reviews and contact us at (661) 384-7070 to help you to make the best decision.
PhaseWare Tracker Features
Tracker provides a comprehensive system for tracking and managing support issues. It allows you to create, assign, and prioritize tickets, track their progress, and collaborate with team members to resolve them efficiently.
Businesses can use Tracker for managing customer relationships. It allows for storing customer information, tracking interactions, managing sales leads, and analyzing customer data for better decision-making.
The time-tracking functionality enables individuals or teams to track the time spent on various tasks or projects. It helps monitor productivity, analyze resource allocation, and generate accurate reports for billing, project costing, or performance evaluation.
This feature helps you create process workflows, define tasks and dependencies, assign responsibilities, and monitor progress. You can streamline and automate complex workflows, ensuring efficiency and adherence to established processes.
PhaseWare Tracker CRM software facilitates the organization and sharing of knowledge by providing a centralized repository for storing documents, manuals, guides, best practices, etc. This feature helps in knowledge sharing, collaboration, and ensuring access to valuable information for employees.
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