Pipedrive CRM Reviews
65 Review(s)
softwareOverall Rating
4.5
65 Review(s)
Rating Distribution
5
(39)
4
(22)
3
(3)
2
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
65 Review(s)
Rating Distribution
5
(39)
4
(22)
3
(3)
2
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
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Ratings
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Time Used
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Solid CRM tool well-integrated with the apps ecosystem
Solid CRM tool well-integrated with the apps ecosystem
Pros
This CRM is highly intuitive and I really its strong integrations with other apps through Zapier.
Cons
The license is not cheap and migrating data seamlessly from one Pipedrive account to another is not simple task as I thought initially.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jonathan
Education Management, 1-10 employees
Less than a year
August 2024
My Pipedrive Experience
My Pipedrive Experience
Pros
I love how intuitive and visual the interface is. Also it is very user-friendly which allows me to see my entire sales pipeline at a glance. It feels like a chessboard where each piece represents a sales opportunity and I can easily move them between stages. The task automation is a real time-saver, eliminating repetitive tasks. Real-time reports are fantastic for tracking my sales performance without needing complex calculations. Overall it simplifies managing sales and makes it even a bit fun.
Cons
It is very very expensive. While I generally like the interface, it can feel overwhelming with all the available options and settings. It takes some time to set everything up just the way I want it. Also, the mobile app is not as robust as the desktop version which makes management on the app quite frustrating.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Daniela
Telecommunications, 51-100 employees
More than a year
August 2024
Ideal and user friendly
Ideal and user friendly
Pros
The layout and design setup is something I really like. It smartly displays our deals and messages.
Cons
Sometimes, the settings interfere with the integration of other systems we use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chelcie
Leisure, Travel & Tourism, 11-50 employees
Less than a year
August 2024
Great Platform & Tool!!!
Great Platform & Tool!!!
Pros
I think this CRM Tool is fantastic for managing my clients.
Cons
Honestly, I do not have anything I particularly like about this program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jasmine
Marketing and Advertising, 1-10 employees
Less than a year
August 2024
Pipe Drive Ease of Use
Pipe Drive Ease of Use
Pros
I love being able to drag and drop clients from one stage to another as their job progresses.
Cons
I really do not have any complaints regarding Pipedrive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
Construction, 1-10 employees
Less than a year
August 2024
A dream to work with as an admin/IT
A dream to work with as an admin/IT
Pros
For me and my company, the API is very important. We have a fluctuating target group and update our leads every month, which used to be a hassle. Now, the API makes it easy. With the API, automation and filters, our sales team can focus on selling instead of managing leads and making decisions. They can just work through the prepared list and make calls.
Cons
From an admin perspective, the only downside I see is the 10,000 leads per day rate limit, which requires us to be cautious when updating due to the volume of our leads.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marvin
Computer Software, 11-50 employees
More than a year
July 2024
Pipedrive's User-Friendly / CRM Tool
Pipedrive's User-Friendly / CRM Tool
Pros
Pipedrive provides a unique dashboard that nicely tracks tasks and projects across a diverse range of clients.
Cons
From a reporting standpoint, the capabilities are limited if I am looking for advanced methods to review data, especially for a large organization on a smaller plan.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Asha
Health, Wellness and Fitness, 11-50 employees
Less than a year
July 2024
Good CRM platform
Good CRM platform
Pros
I liked this software as it helped us manage our pipeline efficiently.
Cons
I liked this software. It was effective in helping us manage our pipeline.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard
Civic & Social Organization, 11-50 employees
Less than a year
July 2024
Pipedrive has helped me keep track of sales leads and deals in one place, making my work more organized and efficient.
Pipedrive has helped me keep track of sales leads and deals in one place, making my work more organized and efficient.
Pros
I love the visual pipeline view that lets me easily see where deals are in the sales process. Its user friendly and customizable.
Cons
I wish there were more built-in integrations with other software and the pricing can become expensive as the team grows.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Fernando
Computer Software, 11-50 employees
Less than a year
June 2024
Pipedrive - sales management
Pipedrive - sales management
Pros
The ease of use for me and my team is outstanding. It keeps us on track and engaged and its become the go to software for our sales meetings.
Cons
I am unsure how this software would scale to an enterprise solution given my background with Salesforce.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
James
Museums and Institutions, 11-50 employees
More than a year
June 2024
Software Reviews
Software Reviews
Pros
PipeDrive software is easy to use and packed with great features.
Cons
I like everything about the tool as it pretty much has it all.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Getchen Ann
Online Media, 101-500 employees
Less than a year
June 2024
It's good, but it needs work
It's good, but it needs work
Pros
What I like about this software is that the reporting functionality is a bit better than HubSpots.
Cons
The support can be problematic when they have server issues which seems to happen quite often.
Ease of use
10
Value for money
7
Customer Support
2
Functionality
8
Nathan
Marketing and Advertising, 1-10 employees
Less than a year
June 2024
Review of Pipeline
Review of Pipeline
Pros
It is very handy and easy to use thanks to its excellent features. The price is also more reasonable for purchasing.
Cons
It was challenging to understand at first and repeated data entry can become tedious.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
RAJ KUMAR
Accounting, 11-50 employees
Less than 6 months
June 2024
Great for Lead Management
Great for Lead Management
Pros
The quality of the leads we get from this tool is unmatched.
Cons
I preferred the old version of the app because it was considerably cheaper.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retail, 500+ employees
Less than a year
May 2024
PipeDrive makes tracking sales easy
PipeDrive makes tracking sales easy
Pros
Salespeople are not usually tech savvy but PipeDrive makes tracking and following up on sales easy. Plus, PipeDrive has its own marketplace where I can install a wide range of applications to improve tracking and follow-ups.
Cons
Initially, setting everything up was quite difficult, but once its all up and running, the experience is smooth sailing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meelis
Information Technology and Services, 1-10 employees
Less than a year
May 2024
Great Starter CRM for New Users
Great Starter CRM for New Users
Pros
Entering new contacts into the system or performing a bulk import is very simple. Searching for contacts using custom fields is easy and I can select multiple contacts at once to edit their information. Creating custom columns to organize the information I need is also a hassle free task now.
Cons
Its not great at automatically organizing tasks or checking for overlaps. It lacks a lead generation tool and does not have email marketing integration like more modern real estate CRMs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Igor
Real Estate, 11-50 employees
Less than a year
May 2024
Leaving No Hussle for Data Department
Leaving No Hussle for Data Department
Pros
I really like how easy it is to implement and integrate this system into our existing workflows.
Cons
The pricing has recently gone through the roof even though the company covers it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gamze
Financial Services, 500+ employees
Less than a year
May 2024
Pipedrive review
Pipedrive review
Pros
It works flawlessly on both my computer and mobile. It also uses gamification to improve lead capture conversion rates and allows me to prioritize tasks properly.
Cons
Sometimes, customer support is a bit slow to respond.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10
mayra
Civil Engineering, 51-100 employees
Less than 6 months
May 2024
The unrivaled CRM in the industry
The unrivaled CRM in the industry
Pros
I value Pipedrives simple user interface, its flexibility for customization and its wide range of integrations, which is unmatched in its category. I did even call it modular because I can easily add almost any feature through third-party integrations which ensures I am never limited by Pipedrives inherent capabilities. If I prefer an all in one solution, Pipedrive still outperforms its competitors in that regard.
Cons
I am not fond of how some basic features are restricted to higher-priced plans. Although I prefer a modular setup, the lowest-priced plan makes the most sense for me. I miss features like prioritizing important fields based on the deal or the stage of the person/organization in the pipeline. I previously subscribed to Pipedrives top-tier package but I found the automation features underwhelming. They are somewhat limited and the triggers do not always work as expected.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
japhet
Telecommunications, 1-10 employees
More than a year
May 2024
Great for efficiency & simplicity
Great for efficiency & simplicity
Pros
Moving data from my old CRM and setting up pipelines is incredibly easy. Managing opportunities at every stage is even simpler. The alerts, activities and send from Pipedrive features help me stay organized and the forecasting function is pretty decent too.
Cons
The tool is designed around the sales process and Kanban view which can be limiting when using it as a hybrid marketing and sales CRM. The insights dashboard is good but it does not allow for creating bespoke charts or tables for every possible data point, which is reasonable given the price point.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jamie
Computer Software, 11-50 employees
Less than a year
April 2024
One of the best tool to track lead
One of the best tool to track lead
Pros
Pipedrive helps me track all my leads and sales in one place.
Cons
Its a bit more expensive compared to Zoho.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Akshat
Capital Markets, 11-50 employees
Less than 6 months
April 2024
My Experience With Pipedrive
My Experience With Pipedrive
Pros
PipeDrive software serves as a fantastic CRM and offers impressive sales forecasting features.
Cons
The tool runs smoothly and has had no issues so far. It is amazing.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Giuliano
Telecommunications, 11-50 employees
Less than a year
April 2024
Keeps me on track
Keeps me on track
Pros
Daily tracking and reminders keep me on top of things.
Cons
Setting up and generating reports can be confusing and difficult.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Jen
Public Relations and Communications, 11-50 employees
More than a year
April 2024
Pipedrive review
Pipedrive review
Pros
Its great for tracking sales and generating leads. Also it is easy to use and offers a high storage database.
Cons
Sometimes, their customer support team is slow to respond.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10
Andres
Civil Engineering, 1-10 employees
Less than 6 months
April 2024
Sales Management Made Simple
Sales Management Made Simple
Pros
The interface is intuitive, pipeline stages are customizable and it significantly reduces manual tasks.
Cons
It has limited integrations with third party applications and the mobile app is lacking compared to the desktop version.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
10
Sunil
Health, Wellness and Fitness, 500+ employees
Less than 6 months
April 2024
Fantastic CRM for account management
Fantastic CRM for account management
Pros
I love the customizable reports and dashboard functionality. It lets me manage deals from start to finish with a user friendly layout.
Cons
I have had no problems in the few years I've used it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rita
Computer Software, 11-50 employees
Less than a year
April 2024
Recommended
Recommended
Pros
Its easy to use and I always have all the information I need at my fingertips.
Cons
I cannot tag a person in the call comments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Veronica
Hospital & Health Care, 101-500 employees
Less than a year
April 2024
Performance and contact management solution
Performance and contact management solution
Pros
The tool very well helps me improve performance by managing marketing excellently.
Cons
The cost is a bit higher compared to other alternatives.
Ease of use
10
Value for money
6
Customer Support
10
Functionality
10
Oyaro
Education Management, 101-500 employees
Less than a year
April 2024
Very good CRM program
Very good CRM program
Pros
Managing the database is very simple and well presented.
Cons
The initial steps are difficult to understand but after a while everything becomes clear.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bartek
Computer Software, 51-100 employees
Less than 6 months
March 2024
Pipedrive for a Fintech Company
Pipedrive for a Fintech Company
Pros
Setting up is fast and intuitive. If you have sales experience, adapting to it is easy. The integrations also work flawlessly.
Cons
The user view, with its many possible added features can be a bit confusing. Maybe these features should be reserved for administrative roles.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Luis
Financial Services, 1-10 employees
Less than a year
March 2024
Scripted service. Not customer friendly
Scripted service. Not customer friendly
Pros
I have found absolutely nothing useful about it. We have not been able to use it for the past 10 months.
Cons
From top to bottom, Pipedrive really needs to reassess its service. It is clear that their approach is not customer-centric. They implement policies, procedures and scripted responses that do not foster success in todays environment which demands critical thinking and a common-sense approach.
Ease of use
1
Value for money
2
Customer Support
1
Functionality
1
Roberta
Leisure, Travel & Tourism, 11-50 employees
Less than a year
March 2024
Good choice for SMB prospect and sales management
Good choice for SMB prospect and sales management
Pros
The product is highly intuitive and easy to use.
Cons
I cannot think of any issues at the moment.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Gary
Information Technology and Services, 1-10 employees
More than a year
March 2024
A cost-effective CRM solution for businesses with small sales teams
A cost-effective CRM solution for businesses with small sales teams
Pros
I really like how easy it is to start operations and gain insights from the deals pipeline. Pipedrive offers plenty of content to help me understand SalesOps and align with my deals workflow. It integrates with almost all relevant tools for data analysis. Even if its not a native feature, I can usually find the right solution in the marketplace.
Cons
I am not fond of how the dashboards are structured. Eventually, we started using other tools and in-house solutions. It gets confusing when I create multiple dashboards if I do not keep track and clean up unnecessary ones, I end up lost among all the old charts. However, if I stay organized, its a great tool to work with.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Giovanni
Computer Software, 1-10 employees
More than a year
March 2024
Not Bad overall but not the most user friendly
Not Bad overall but not the most user friendly
Pros
Its relatively easy to sync with my Shopify store and integrate with other programs. Also its useful for tracking emails and interactions with specific deals using the Pipedrive email functionality.
Cons
Its not the most user-friendly as some of the older members of my team have difficulty with it. Many useful features are behind a heavy paywall. I did prefer a smoother integration with Shopify, without relying on Zapier.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Benjamin
Wholesale, 1-10 employees
Less than a year
March 2024
Great CRM tool for everyone
Great CRM tool for everyone
Pros
This CRM simplifies processes for everyone from entry-level users to large companies. It is also great for sales tracking and data management.
Cons
Setting it up can be slightly challenging at first but once it is implemented it works very well.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
George
Marketing and Advertising, 101-500 employees
Less than a year
March 2024
i really loved my pipedrive
i really loved my pipedrive
Pros
I think the application is very practical and recommend it to everyone.
Cons
Its easy to use and facilitates communication with others. Although the application is not very popular, I want to share my positive experience with others.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
murad
Health, Wellness and Fitness, 51-100 employees
Less than a year
March 2024
Good, simple CRM system
Good, simple CRM system
Pros
Its simple to use with a clear pipeline and is a solid all-around CRM.
Cons
I had to integrate with Zapier to get leads from my website into Pipedrive. Since customer service is based in the US, it can take some time to get a response to my queries.
Ease of use
10
Value for money
10
Customer Support
5
Functionality
8
Lucy
Retail, 11-50 employees
Less than a year
March 2024
Pipedrive Has Been an Exceptional and Super Effective Software
Pipedrive Has Been an Exceptional and Super Effective Software
Pros
I like the reliability of Pipedrive. It is been an amazing tool for customer engagement and is very affordable.
Cons
I do not dislike Pipedrive at all. It has been amazing for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexis
Construction, 500+ employees
Less than a year
March 2024
Quality CRM Tool that is Fairly Easy to Use Each Day
Quality CRM Tool that is Fairly Easy to Use Each Day
Pros
Pipedrive has been a lifesaver for managing our lead flow. Without it, I am not sure how disorganized our deal flow would be.
Cons
It would be helpful to have more flexibility with adding multiple categories. Overall this is a solid CRM tool.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Steve
Internet, 1-10 employees
Less than a year
March 2024
Pipedrive works well for Customer and Sales management.
Pipedrive works well for Customer and Sales management.
Pros
The comprehensive visuals and presentations is something I really like about this software.
Cons
It requires some experience to set up the processes correctly and can be a bit challenging to create all the funnels.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Daniel
Computer Networking, 1-10 employees
Less than a year
March 2024
"Pipedrive is a fantastic tool for managing sales pipelines
"Pipedrive is a fantastic tool for managing sales pipelines
Pros
One of my favorite aspects of Pipedrive is its intuitive and customizable interface. It allows me to tailor my sales pipelines to fit my unique workflow seamlessly. With its user friendly design, I can easily track and manage leads, deals, and contacts with exceptional efficiency. The automation features also streamline repetitive tasks which gives me more time for meaningful interactions with prospects and customers. Pipedrives adaptability and ease of use make it a top choice for optimizing processes and driving results.
Cons
I find the reporting capabilities a bit limited and wish there were more advanced analytics and insights available on the platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eddie
Events Services, 51-100 employees
More than a year
February 2024
The best CRM software
The best CRM software
Pros
It simplifies complex sales tasks which saves us a lot of time. It also significantly boosts our lead generation and follow-up efforts.
Cons
I like everything about the software. I have not encountered any shortcomings with it so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joel
Environmental Services, 101-500 employees
More than a year
February 2024
Amazing CRM Capabilities
Amazing CRM Capabilities
Pros
I have used Pipedrive for a long time and its been fantastic for meeting our CRM needs. It also excels as a marketing solution which makes email marketing, lead management and lead capture easy.
Cons
I have not come across any major issues during the time I have used Pipedrive.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Abraham
Information Technology and Services, 51-100 employees
Less than a year
February 2024
Easy to use CRM
Easy to use CRM
Pros
The tool offers numerous features for managing clients and leads. Its simple to write notes, create voice notes (using the phone app) and schedule follow-ups.
Cons
If I do not schedule follow-ups, my clients can get lost in the shuffle. Running reports also is not as simple as it is with Salesforce.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Michael
Online Media, 500+ employees
Less than a year
February 2024
Pipe drive features and drawbacks
Pipe drive features and drawbacks
Pros
What I like most about Pipedrive is its user-friendliness which stands out compared to other software I have used. It is well organized and I can easily search and navigate through contacts. It helps me track sales and progress which eventually allows me to focus on productivity.
Cons
The reporting capabilities are quite limited. The mobile app also needs improvements in performance and features.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Sahar
Apparel & Fashion, 1-10 employees
Less than 6 months
February 2024
Pipedrive - well oiled but fewer features than others
Pipedrive - well oiled but fewer features than others
Pros
Everything just works smoothly. The software is well developed and has a good user interface.
Cons
It did not have all the features I needed and the cost was a bit higher compared to other options.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Michael
Financial Services, 1-10 employees
Less than a year
February 2024
Great CRM for Small to Medium Sized Business
Great CRM for Small to Medium Sized Business
Pros
The interface is very user friendly and the customizations fit our needs perfectly without requiring one of the huge CRM systems.
Cons
The pipeline setup took some time to perfect but it worked well once we made the necessary adjustments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Education Management, 11-50 employees
Less than a year
February 2024
Amazing option that adjust to many industries
Amazing option that adjust to many industries
Pros
I really like the many functionalities that work together to create a detailed sales workflow.
Cons
I think the support could be improved. I once had a personal training session that was not very useful.
Ease of use
10
Value for money
8
Customer Support
4
Functionality
10
Jonathan
Computer Software, 11-50 employees
Less than a year
February 2024
Easy and effective software for closing deals, grow your business with PipeDrive.
Easy and effective software for closing deals, grow your business with PipeDrive.
Pros
With Pipedrive, I can always track and manage my sales growth well. Email tracking is now easy and the tools excellent features have helped us exceed our targets. Data is secure and accessible instantly whenever I need it. It is also user-friendly for beginners and small businesses.
Cons
Pipedrive offers its best. I have no complaints about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Preben
International Trade and Development, 500+ employees
Less than a year
January 2024
An excellent tool for small businesses looking to scale up
An excellent tool for small businesses looking to scale up
Pros
Setting it up is easy. I love the customizable visual pipeline for tracking deal stages and email marketing through Pipedrive is simple.
Cons
Editing emails can be a hassle as sometimes I need to save and exit, then re enter the system, and we have occasionally found that changes were lost.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jess
Telecommunications, 1-10 employees
Less than a year
January 2024
Filters
Sort by:
Solid CRM tool well-integrated with the apps ecosystem
Solid CRM tool well-integrated with the apps ecosystem
Pros
This CRM is highly intuitive and I really its strong integrations with other apps through Zapier.
Cons
The license is not cheap and migrating data seamlessly from one Pipedrive account to another is not simple task as I thought initially.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jonathan
Education Management, 1-10 employees
Less than a year
August 2024
My Pipedrive Experience
My Pipedrive Experience
Pros
I love how intuitive and visual the interface is. Also it is very user-friendly which allows me to see my entire sales pipeline at a glance. It feels like a chessboard where each piece represents a sales opportunity and I can easily move them between stages. The task automation is a real time-saver, eliminating repetitive tasks. Real-time reports are fantastic for tracking my sales performance without needing complex calculations. Overall it simplifies managing sales and makes it even a bit fun.
Cons
It is very very expensive. While I generally like the interface, it can feel overwhelming with all the available options and settings. It takes some time to set everything up just the way I want it. Also, the mobile app is not as robust as the desktop version which makes management on the app quite frustrating.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Daniela
Telecommunications, 51-100 employees
More than a year
August 2024
Ideal and user friendly
Ideal and user friendly
Pros
The layout and design setup is something I really like. It smartly displays our deals and messages.
Cons
Sometimes, the settings interfere with the integration of other systems we use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chelcie
Leisure, Travel & Tourism, 11-50 employees
Less than a year
August 2024
Great Platform & Tool!!!
Great Platform & Tool!!!
Pros
I think this CRM Tool is fantastic for managing my clients.
Cons
Honestly, I do not have anything I particularly like about this program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jasmine
Marketing and Advertising, 1-10 employees
Less than a year
August 2024
Pipe Drive Ease of Use
Pipe Drive Ease of Use
Pros
I love being able to drag and drop clients from one stage to another as their job progresses.
Cons
I really do not have any complaints regarding Pipedrive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
Construction, 1-10 employees
Less than a year
August 2024
A dream to work with as an admin/IT
A dream to work with as an admin/IT
Pros
For me and my company, the API is very important. We have a fluctuating target group and update our leads every month, which used to be a hassle. Now, the API makes it easy. With the API, automation and filters, our sales team can focus on selling instead of managing leads and making decisions. They can just work through the prepared list and make calls.
Cons
From an admin perspective, the only downside I see is the 10,000 leads per day rate limit, which requires us to be cautious when updating due to the volume of our leads.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marvin
Computer Software, 11-50 employees
More than a year
July 2024
Pipedrive's User-Friendly / CRM Tool
Pipedrive's User-Friendly / CRM Tool
Pros
Pipedrive provides a unique dashboard that nicely tracks tasks and projects across a diverse range of clients.
Cons
From a reporting standpoint, the capabilities are limited if I am looking for advanced methods to review data, especially for a large organization on a smaller plan.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Asha
Health, Wellness and Fitness, 11-50 employees
Less than a year
July 2024
Good CRM platform
Good CRM platform
Pros
I liked this software as it helped us manage our pipeline efficiently.
Cons
I liked this software. It was effective in helping us manage our pipeline.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard
Civic & Social Organization, 11-50 employees
Less than a year
July 2024
Pipedrive has helped me keep track of sales leads and deals in one place, making my work more organized and efficient.
Pipedrive has helped me keep track of sales leads and deals in one place, making my work more organized and efficient.
Pros
I love the visual pipeline view that lets me easily see where deals are in the sales process. Its user friendly and customizable.
Cons
I wish there were more built-in integrations with other software and the pricing can become expensive as the team grows.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Fernando
Computer Software, 11-50 employees
Less than a year
June 2024
Pipedrive - sales management
Pipedrive - sales management
Pros
The ease of use for me and my team is outstanding. It keeps us on track and engaged and its become the go to software for our sales meetings.
Cons
I am unsure how this software would scale to an enterprise solution given my background with Salesforce.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
James
Museums and Institutions, 11-50 employees
More than a year
June 2024
Software Reviews
Software Reviews
Pros
PipeDrive software is easy to use and packed with great features.
Cons
I like everything about the tool as it pretty much has it all.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Getchen Ann
Online Media, 101-500 employees
Less than a year
June 2024
It's good, but it needs work
It's good, but it needs work
Pros
What I like about this software is that the reporting functionality is a bit better than HubSpots.
Cons
The support can be problematic when they have server issues which seems to happen quite often.
Ease of use
10
Value for money
7
Customer Support
2
Functionality
8
Nathan
Marketing and Advertising, 1-10 employees
Less than a year
June 2024
Review of Pipeline
Review of Pipeline
Pros
It is very handy and easy to use thanks to its excellent features. The price is also more reasonable for purchasing.
Cons
It was challenging to understand at first and repeated data entry can become tedious.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
RAJ KUMAR
Accounting, 11-50 employees
Less than 6 months
June 2024
Great for Lead Management
Great for Lead Management
Pros
The quality of the leads we get from this tool is unmatched.
Cons
I preferred the old version of the app because it was considerably cheaper.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retail, 500+ employees
Less than a year
May 2024
PipeDrive makes tracking sales easy
PipeDrive makes tracking sales easy
Pros
Salespeople are not usually tech savvy but PipeDrive makes tracking and following up on sales easy. Plus, PipeDrive has its own marketplace where I can install a wide range of applications to improve tracking and follow-ups.
Cons
Initially, setting everything up was quite difficult, but once its all up and running, the experience is smooth sailing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meelis
Information Technology and Services, 1-10 employees
Less than a year
May 2024
Great Starter CRM for New Users
Great Starter CRM for New Users
Pros
Entering new contacts into the system or performing a bulk import is very simple. Searching for contacts using custom fields is easy and I can select multiple contacts at once to edit their information. Creating custom columns to organize the information I need is also a hassle free task now.
Cons
Its not great at automatically organizing tasks or checking for overlaps. It lacks a lead generation tool and does not have email marketing integration like more modern real estate CRMs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Igor
Real Estate, 11-50 employees
Less than a year
May 2024
Leaving No Hussle for Data Department
Leaving No Hussle for Data Department
Pros
I really like how easy it is to implement and integrate this system into our existing workflows.
Cons
The pricing has recently gone through the roof even though the company covers it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gamze
Financial Services, 500+ employees
Less than a year
May 2024
Pipedrive review
Pipedrive review
Pros
It works flawlessly on both my computer and mobile. It also uses gamification to improve lead capture conversion rates and allows me to prioritize tasks properly.
Cons
Sometimes, customer support is a bit slow to respond.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10
mayra
Civil Engineering, 51-100 employees
Less than 6 months
May 2024
The unrivaled CRM in the industry
The unrivaled CRM in the industry
Pros
I value Pipedrives simple user interface, its flexibility for customization and its wide range of integrations, which is unmatched in its category. I did even call it modular because I can easily add almost any feature through third-party integrations which ensures I am never limited by Pipedrives inherent capabilities. If I prefer an all in one solution, Pipedrive still outperforms its competitors in that regard.
Cons
I am not fond of how some basic features are restricted to higher-priced plans. Although I prefer a modular setup, the lowest-priced plan makes the most sense for me. I miss features like prioritizing important fields based on the deal or the stage of the person/organization in the pipeline. I previously subscribed to Pipedrives top-tier package but I found the automation features underwhelming. They are somewhat limited and the triggers do not always work as expected.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
japhet
Telecommunications, 1-10 employees
More than a year
May 2024
Great for efficiency & simplicity
Great for efficiency & simplicity
Pros
Moving data from my old CRM and setting up pipelines is incredibly easy. Managing opportunities at every stage is even simpler. The alerts, activities and send from Pipedrive features help me stay organized and the forecasting function is pretty decent too.
Cons
The tool is designed around the sales process and Kanban view which can be limiting when using it as a hybrid marketing and sales CRM. The insights dashboard is good but it does not allow for creating bespoke charts or tables for every possible data point, which is reasonable given the price point.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jamie
Computer Software, 11-50 employees
Less than a year
April 2024
One of the best tool to track lead
One of the best tool to track lead
Pros
Pipedrive helps me track all my leads and sales in one place.
Cons
Its a bit more expensive compared to Zoho.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Akshat
Capital Markets, 11-50 employees
Less than 6 months
April 2024
My Experience With Pipedrive
My Experience With Pipedrive
Pros
PipeDrive software serves as a fantastic CRM and offers impressive sales forecasting features.
Cons
The tool runs smoothly and has had no issues so far. It is amazing.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Giuliano
Telecommunications, 11-50 employees
Less than a year
April 2024
Keeps me on track
Keeps me on track
Pros
Daily tracking and reminders keep me on top of things.
Cons
Setting up and generating reports can be confusing and difficult.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Jen
Public Relations and Communications, 11-50 employees
More than a year
April 2024
Pipedrive review
Pipedrive review
Pros
Its great for tracking sales and generating leads. Also it is easy to use and offers a high storage database.
Cons
Sometimes, their customer support team is slow to respond.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10
Andres
Civil Engineering, 1-10 employees
Less than 6 months
April 2024
Sales Management Made Simple
Sales Management Made Simple
Pros
The interface is intuitive, pipeline stages are customizable and it significantly reduces manual tasks.
Cons
It has limited integrations with third party applications and the mobile app is lacking compared to the desktop version.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
10
Sunil
Health, Wellness and Fitness, 500+ employees
Less than 6 months
April 2024
Fantastic CRM for account management
Fantastic CRM for account management
Pros
I love the customizable reports and dashboard functionality. It lets me manage deals from start to finish with a user friendly layout.
Cons
I have had no problems in the few years I've used it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rita
Computer Software, 11-50 employees
Less than a year
April 2024
Recommended
Recommended
Pros
Its easy to use and I always have all the information I need at my fingertips.
Cons
I cannot tag a person in the call comments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Veronica
Hospital & Health Care, 101-500 employees
Less than a year
April 2024
Performance and contact management solution
Performance and contact management solution
Pros
The tool very well helps me improve performance by managing marketing excellently.
Cons
The cost is a bit higher compared to other alternatives.
Ease of use
10
Value for money
6
Customer Support
10
Functionality
10
Oyaro
Education Management, 101-500 employees
Less than a year
April 2024
Very good CRM program
Very good CRM program
Pros
Managing the database is very simple and well presented.
Cons
The initial steps are difficult to understand but after a while everything becomes clear.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bartek
Computer Software, 51-100 employees
Less than 6 months
March 2024
Pipedrive for a Fintech Company
Pipedrive for a Fintech Company
Pros
Setting up is fast and intuitive. If you have sales experience, adapting to it is easy. The integrations also work flawlessly.
Cons
The user view, with its many possible added features can be a bit confusing. Maybe these features should be reserved for administrative roles.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Luis
Financial Services, 1-10 employees
Less than a year
March 2024
Scripted service. Not customer friendly
Scripted service. Not customer friendly
Pros
I have found absolutely nothing useful about it. We have not been able to use it for the past 10 months.
Cons
From top to bottom, Pipedrive really needs to reassess its service. It is clear that their approach is not customer-centric. They implement policies, procedures and scripted responses that do not foster success in todays environment which demands critical thinking and a common-sense approach.
Ease of use
1
Value for money
2
Customer Support
1
Functionality
1
Roberta
Leisure, Travel & Tourism, 11-50 employees
Less than a year
March 2024
Good choice for SMB prospect and sales management
Good choice for SMB prospect and sales management
Pros
The product is highly intuitive and easy to use.
Cons
I cannot think of any issues at the moment.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Gary
Information Technology and Services, 1-10 employees
More than a year
March 2024
A cost-effective CRM solution for businesses with small sales teams
A cost-effective CRM solution for businesses with small sales teams
Pros
I really like how easy it is to start operations and gain insights from the deals pipeline. Pipedrive offers plenty of content to help me understand SalesOps and align with my deals workflow. It integrates with almost all relevant tools for data analysis. Even if its not a native feature, I can usually find the right solution in the marketplace.
Cons
I am not fond of how the dashboards are structured. Eventually, we started using other tools and in-house solutions. It gets confusing when I create multiple dashboards if I do not keep track and clean up unnecessary ones, I end up lost among all the old charts. However, if I stay organized, its a great tool to work with.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Giovanni
Computer Software, 1-10 employees
More than a year
March 2024
Not Bad overall but not the most user friendly
Not Bad overall but not the most user friendly
Pros
Its relatively easy to sync with my Shopify store and integrate with other programs. Also its useful for tracking emails and interactions with specific deals using the Pipedrive email functionality.
Cons
Its not the most user-friendly as some of the older members of my team have difficulty with it. Many useful features are behind a heavy paywall. I did prefer a smoother integration with Shopify, without relying on Zapier.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Benjamin
Wholesale, 1-10 employees
Less than a year
March 2024
Great CRM tool for everyone
Great CRM tool for everyone
Pros
This CRM simplifies processes for everyone from entry-level users to large companies. It is also great for sales tracking and data management.
Cons
Setting it up can be slightly challenging at first but once it is implemented it works very well.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
George
Marketing and Advertising, 101-500 employees
Less than a year
March 2024
i really loved my pipedrive
i really loved my pipedrive
Pros
I think the application is very practical and recommend it to everyone.
Cons
Its easy to use and facilitates communication with others. Although the application is not very popular, I want to share my positive experience with others.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
murad
Health, Wellness and Fitness, 51-100 employees
Less than a year
March 2024
Good, simple CRM system
Good, simple CRM system
Pros
Its simple to use with a clear pipeline and is a solid all-around CRM.
Cons
I had to integrate with Zapier to get leads from my website into Pipedrive. Since customer service is based in the US, it can take some time to get a response to my queries.
Ease of use
10
Value for money
10
Customer Support
5
Functionality
8
Lucy
Retail, 11-50 employees
Less than a year
March 2024
Pipedrive Has Been an Exceptional and Super Effective Software
Pipedrive Has Been an Exceptional and Super Effective Software
Pros
I like the reliability of Pipedrive. It is been an amazing tool for customer engagement and is very affordable.
Cons
I do not dislike Pipedrive at all. It has been amazing for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexis
Construction, 500+ employees
Less than a year
March 2024
Quality CRM Tool that is Fairly Easy to Use Each Day
Quality CRM Tool that is Fairly Easy to Use Each Day
Pros
Pipedrive has been a lifesaver for managing our lead flow. Without it, I am not sure how disorganized our deal flow would be.
Cons
It would be helpful to have more flexibility with adding multiple categories. Overall this is a solid CRM tool.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Steve
Internet, 1-10 employees
Less than a year
March 2024
Pipedrive works well for Customer and Sales management.
Pipedrive works well for Customer and Sales management.
Pros
The comprehensive visuals and presentations is something I really like about this software.
Cons
It requires some experience to set up the processes correctly and can be a bit challenging to create all the funnels.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Daniel
Computer Networking, 1-10 employees
Less than a year
March 2024
"Pipedrive is a fantastic tool for managing sales pipelines
"Pipedrive is a fantastic tool for managing sales pipelines
Pros
One of my favorite aspects of Pipedrive is its intuitive and customizable interface. It allows me to tailor my sales pipelines to fit my unique workflow seamlessly. With its user friendly design, I can easily track and manage leads, deals, and contacts with exceptional efficiency. The automation features also streamline repetitive tasks which gives me more time for meaningful interactions with prospects and customers. Pipedrives adaptability and ease of use make it a top choice for optimizing processes and driving results.
Cons
I find the reporting capabilities a bit limited and wish there were more advanced analytics and insights available on the platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eddie
Events Services, 51-100 employees
More than a year
February 2024
The best CRM software
The best CRM software
Pros
It simplifies complex sales tasks which saves us a lot of time. It also significantly boosts our lead generation and follow-up efforts.
Cons
I like everything about the software. I have not encountered any shortcomings with it so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joel
Environmental Services, 101-500 employees
More than a year
February 2024
Amazing CRM Capabilities
Amazing CRM Capabilities
Pros
I have used Pipedrive for a long time and its been fantastic for meeting our CRM needs. It also excels as a marketing solution which makes email marketing, lead management and lead capture easy.
Cons
I have not come across any major issues during the time I have used Pipedrive.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Abraham
Information Technology and Services, 51-100 employees
Less than a year
February 2024
Easy to use CRM
Easy to use CRM
Pros
The tool offers numerous features for managing clients and leads. Its simple to write notes, create voice notes (using the phone app) and schedule follow-ups.
Cons
If I do not schedule follow-ups, my clients can get lost in the shuffle. Running reports also is not as simple as it is with Salesforce.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Michael
Online Media, 500+ employees
Less than a year
February 2024
Pipe drive features and drawbacks
Pipe drive features and drawbacks
Pros
What I like most about Pipedrive is its user-friendliness which stands out compared to other software I have used. It is well organized and I can easily search and navigate through contacts. It helps me track sales and progress which eventually allows me to focus on productivity.
Cons
The reporting capabilities are quite limited. The mobile app also needs improvements in performance and features.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Sahar
Apparel & Fashion, 1-10 employees
Less than 6 months
February 2024
Pipedrive - well oiled but fewer features than others
Pipedrive - well oiled but fewer features than others
Pros
Everything just works smoothly. The software is well developed and has a good user interface.
Cons
It did not have all the features I needed and the cost was a bit higher compared to other options.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Michael
Financial Services, 1-10 employees
Less than a year
February 2024
Great CRM for Small to Medium Sized Business
Great CRM for Small to Medium Sized Business
Pros
The interface is very user friendly and the customizations fit our needs perfectly without requiring one of the huge CRM systems.
Cons
The pipeline setup took some time to perfect but it worked well once we made the necessary adjustments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Education Management, 11-50 employees
Less than a year
February 2024
Amazing option that adjust to many industries
Amazing option that adjust to many industries
Pros
I really like the many functionalities that work together to create a detailed sales workflow.
Cons
I think the support could be improved. I once had a personal training session that was not very useful.
Ease of use
10
Value for money
8
Customer Support
4
Functionality
10
Jonathan
Computer Software, 11-50 employees
Less than a year
February 2024
Easy and effective software for closing deals, grow your business with PipeDrive.
Easy and effective software for closing deals, grow your business with PipeDrive.
Pros
With Pipedrive, I can always track and manage my sales growth well. Email tracking is now easy and the tools excellent features have helped us exceed our targets. Data is secure and accessible instantly whenever I need it. It is also user-friendly for beginners and small businesses.
Cons
Pipedrive offers its best. I have no complaints about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Preben
International Trade and Development, 500+ employees
Less than a year
January 2024
An excellent tool for small businesses looking to scale up
An excellent tool for small businesses looking to scale up
Pros
Setting it up is easy. I love the customizable visual pipeline for tracking deal stages and email marketing through Pipedrive is simple.
Cons
Editing emails can be a hassle as sometimes I need to save and exit, then re enter the system, and we have occasionally found that changes were lost.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jess
Telecommunications, 1-10 employees
Less than a year
January 2024