Pipedrive CRM Reviews

“Love the automations feature!”

Pros

The automations have been a game-changer. They keep our operations seamless and make sure we never drop the ball with client care

Cons

Setting up automations can be a bit confusing. It also doesn't have a good built-in ticket system so we have to handle that part manually.

“visual pipeline saves time on tracking”

Pros

Their visual sales pipeline makes it really simple to track leads. The automation features save us so much time on follow-ups and the email tracking is perfect for fine-tuning our campaigns. It's easy enough for everyone on the team to use even the non-techy people.

Cons

It's missing more advanced marketing automation and doesn't have its own good email campaign tools so you have to connect other apps to run a full marketing funnel. The reporting also isn't great if you need to do deep analysis on your marketing.

“clean and pleasant interface”

Pros

The thing I enjoyed most after switching to Pipedrive is its clean and pleasant interface. It is easy to learn, even for a CRM beginner like me. The tutorials and support staff were always there to assist me whenever I hit a snag.

Cons

To be honest I never had a majorly bad experience but getting some of the third-party connections to work was a real hassle. Also it took multiple calls to support and a long email chain to finally get it sorted out.

“Helpful automation that's hard to configure”

Pros

Pipedrive CRM automation features are our favorite. They help our operations run seamlessly and make sure we never let anything slip through the cracks for our clients.

Cons

Configuring the automated workflows is not very simple. It also does not have a proper built-in ticketing system, so we have to handle that process manually.

“ideal for non-techy staff”

Pros

Their visual sales pipeline makes it really simple to monitor leads. The automated follow-ups save us a lot of time and being able to track emails is ideal for improving our campaigns. Overall it so user-friendly that even our non-techy staff members can use it without trouble.

Cons

It does not include strong marketing automation or built-in tools for running email campaigns, so you need to connect other apps for a complete marketing funnel. The reporting also feels a bit basic to me for doing deep marketing analysis.

“helps keep our team focused!!”

Pros

With Pipedrive it's super easy to see exactly what's happening in the pipeline. It keeps the team focused and helps prevent deals from slipping through the cracks.

Cons

Some of the reports aren't very clear. If you need specific numbers or a custom view, it's tricky and you often have to find workarounds outside of Pipedrive.

“Simple automation for organized sales”

Pros

I like how you can organize your sales into different pipelines and use automations to make the entire communication process much simpler.

Cons

Well I found the email template builder a bit difficult to use. And the way you create emails felt limiting and was not very simple.

“Clear visual pipeline”

Pros

This software makes it pretty easy for us to see exactly what's happening with every deal. Also it helps our team stay on target and prevents potential sales from being forgotten.

Cons

Some of the reports aren't as clear as they could be, which can make them hard to interpret at a glance. The bigger challenge though is that pulling specific figures or creating custom data views is difficult. We often have to export the data to another program just to get the analysis we need

“Unreliable service with terrible customer support”

Pros

We used to use Pipedrive as our CRM. However it has experienced major system outages due to issues with Cloudflare and server failures that lasted for several hours. During this time no one in the company could access the cloud-based system. We tried to contact support but received no response, only getting a reply the following day. Because of the outage we had to send employees home and were unable to process any customer inquiries. After discussing the issue with support, we requested a refund for the current month's fees. They informed us this was not possible, a resolution that every other service we have used has provided immediately in similar situations.

Cons

The customer service is hard to get ahold of and is not focused on providing solutions. The value for the money is not there especially with the system outages. Plus they do not offer any refunds for these prolonged service interruptions.

“solid core features”

Pros

Really like the easy-to-use interface with customizable pipelines, the fast onboarding, mobile access and how well it integrates with email and calendar.

Cons

The reporting isn't very impressive and the price can jump up when you add the essential features you need. The basic tools are pretty minimal so you might have to pay more to get what you want.

“Huge time-saver”

Pros

Having a single spot for all customer info is a huge time-saver. Plus, the ability to schedule tasks ahead of time keeps us organized and proactive.

Cons

We were using the Beta version so we expected a few bugs here and there. Other than that I really don't have any complaints.

“easy online quotes for customers”

Pros

It provides an easy way for customers to get online quotes by entering all their info themselves.

Cons

Sometimes our customers don't fill in all the required fields so we end up missing some important information.

“Drag-and-drop that saved my sales”

Pros

Pipedrive made sales tracking so much easier for me. I used to lose deals just because I'd forget to follow up. Now everything is right in front of me and I just drag deals from one stage to the next. It's super visual and simple.. that's what I love about it.

Cons

The only minor issue is that it can get a bit slow to load when you have a ton of deals open or you're switching between different pipelines.

“Simple tool for sales teams”

Pros

I like how easy it is to use. It's a very simple tool for sales teams.

Cons

You sometimes end up with duplicate contacts and you have to merge them yourself. If you have a huge list of contacts that can be a real chore.

“User-friendly interface”

Pros

I am a big fan of its user-friendly interface with customizable sales stages, quick setup, mobile app access and smooth integration with my email and calendar.

Cons

I feel like reporting features are not very detailed and the price goes up when we need to add essential features. The basic tools are also limited which might mean paying more to get the functionality you need.

“Great for centralizing client details”

Pros

Having all my client details centralized in one spot was great and I loved the ability to plan my tasks ahead of time.

Cons

Since we were using the Beta version, we occasionally ran into a few bugs that needed fixing but other than that, I do not have any complaints.

“efficient tool!”

Pros

It provides a simple method for customers to get quotes online. Plus they can submit all their details through a web form.

Cons

Sometimes our clients do not fill out every field in the forms so we end up missing some important details.

“Simplified and allows visual sales tracking”

Pros

Pipedrive simplified sales tracking for me immensely. I used to lose deals simply because I forget to follow up. Now everything is right in front of me and I just move deals between stages. It's very visual and incredibly simple which is exactly what I needed.

Cons

The only minor issue is that it can get a bit slow to load when we have a lot of active deals or are moving between different sales pipelines.

“An easy and user-friendly platform”

Pros

I like how easy it is to use. Also it is a user friendly platform that works well for any sales team.

Cons

Occasionally duplicate contacts get created and we have to manually sort them which can be a tedious task if we have a large number of contacts.

“Very user-friendly quoting system”

Pros

The quoting system is user friendly and it works well for us in managing document templates with Google.

Cons

I feel like it would be great if it had more advanced features for managing a sales network, affiliated partners and deeper inventory and price list control.