“Clear visual pipeline”

Pros

I love that I can get a clear, visual overview of my entire sales pipeline, it helps me stay on top of every deal.

Cons

It's a very powerful system, though it's actually more than I need for my day-to-day tasks at the moment.

“Simple to use”

Pros

Honestly, this software is simple to use and very basic. It is my first CRM and I was able to get the hang of it pretty quickly.

Cons

No major drawbacks just occasional minor bugs that usually get fixed very quickly.

“Powerful CRM with a helpful visual design”

Pros

It is a powerful CRM. I am a fan of its visual design, the pipeline view is helpful and I especially like the graphics that show when you close a deal.

Cons

Some of my colleagues who are not as comfortable with technology had a hard time learning how to use it.

“provides visual overview of the sales pipeline!”

Pros

One thing I really like is that I can get a clear, visual overview of my entire sales pipeline.

Cons

The platform might be a bit more advanced than what I currently need from a CRM.

“powerful contact insights”

Pros

This tool is incredibly powerful. The insights are fantastic, it shows you exactly which contacts are generating the most interest, so you always know who to prioritize.

Cons

The user interface could definitely be better but honestly using the software has been a game-changer for us overall.

“worst customer support”

Pros

it has a lot of features and is easy to use.

Cons

Customer service is just awful. I've been locked out of my main account for days. They refuse to call you and if you can't log in, you can't even use the chat support. Their AI helper is completely useless.

“great search and data linking”

Pros

The search bar at the top is great, I use it all the time to find contacts, deals and companies. I also like how you can customize and link all the data for leads, deals and people.

Cons

I use Pipedrive for marketing. It handles the basics fine for now but I really wish it had better reports for our email newsletters and a way to track if people are clicking through to our website.

“Excellent insights!”

Pros

It is an incredibly powerful tool that provides excellent insights and detailed information, helping us pinpoint which contacts are most engaged so we can connect with them effectively.

Cons

Well the user interface has room for improvement but even so, using the platform has been a complete game-changer for our workflow.

“Helps keep all my tasks organized”

Pros

I love how it helps me keep all my tasks organized. The seamless integration with Gmail is also a huge plus.

Cons

Nothing too major but I find the mobile app difficult to get around, so I hardly ever open it.

“simple and flexible reporting”

Pros

It is simple to extract data and create new reports whenever I need them.

Cons

The interface is not as polished or advanced as what you'd find with a platform like Salesforce.

“Quite simple but a bit expensive”

Pros

The CRM software is quite simple to use and user-friendly.

Cons

It gets expensive when we have several users and the built-in email tool is not very good.

“clean and simple design for sales tracking”

Pros

Pipedrive has a clean, simple design that is easy to navigate. Plus its integrations with email, calendars and other tools are great and simple to set up which makes it excellent for sales tracking.

Cons

The cost is a bit high for smaller teams and I wish the reporting features were more powerful.

“terrible service!!!”

Pros

It is packed with great features but I still find it pretty easy to use.

Cons

Well the customer service is terrible. I have been unable to access my main account for days. They refuse to call you and if you cannot log in, you cannot use the chat. And their AI helper is completely useless.

“The best search bar for looking up contacts!”

Pros

The search bar at the top is simply the best. I use it constantly to look up contacts, deals and companies. I also really like how you can customize and connect all the information on leads, deals, people and organizations.

Cons

I use it for marketing. It handles the essentials we need for now but I miss having good reports for our email newsletters and the ability to track clicks from those emails to our site.

“A two-month struggle i finally had to abandon”

Pros

One of Pipedrive's strengths was its extensive options and the detailed history it kept of all files emailed to contacts. That said I personally found it hard to use. I tried for at least two months on two different occasions but just couldn't get into the habit.

Cons

It just felt clunky to use. I tried but I could never get into the habit of using it consistently. It seemed like I was always entering the same information in multiple places.

“All-in-one platform!!”

Pros

This platform brings a lot of products and functions together in one place, from lead capture and website chat to bulk emails, calendar management and project management. It's a very complete tool that, while not perfect, has become an extremely useful part of my workday.

Cons

My only small complaints are that it doesn't connect perfectly with all my other marketing tools so I sometimes have to manually type in new leads. Also the way you filter and manage groups could be simpler. But honestly these are very minor issues in the big picture.

“Lots of functionality but complex”

Pros

This tool offered us a lot of functionality and maintained a detailed history of every file emailed to a contact. However I found the platform difficult to get used to. I tried using it for two months on two separate occasions but just could not make it a regular habit.

Cons

I found it difficult to use and just could not get into a routine with it. It felt like I was often entering the same information multiple times.

“very comprehensive & valuable tool”

Pros

It brings a lot of different products and functions together in one place from capturing leads and website chats to sending bulk emails, managing calendars and handling projects. Also it is a very comprehensive tool that while it has some flaws, has become an extremely valuable part of my daily routine.

Cons

My only complaints are that it does not connect well with my other marketing apps, so I sometimes have to add new leads manually. Also organizing my contact lists could be easier. But overall these are just small issues.

“Versatile for client details”

Pros

I like that there are several different ways to record details for a client. The note-taking section is great too and I like having a source ID to easily link my account to an external platform.

Cons

Well I would like more detailed reporting options to get a better view of how deals are moving through the pipeline especially for the sales we have already won.

“smooth pipeline management and automations”

Pros

Managing the sales pipelines is very smooth and the automations save me valuable amount of time.

Cons

What I like least is that some of the more advanced tools like detailed reports and certain automations are restricted in the cheaper plans and require you to pay for extra add-ons.