Redpen

Redpen is powerful customer feedback software designed to help organizations create exceptional products faster, at lower costs, and with superior quality. Although the software faces limitations when integrating with less common or proprietary systems, it still streamlines communication, boosts productivity, and ensures precision in every project iteration.

What Is Redpen?

Overview

Redpen is a customer support request and bug capture platform. All-in-one tool for customer support, UAT & Beta testing, and development. Redpen enables your customers and development teams to interactively capture and file actionable support requests and bugs in 60 seconds!

Redpen streamlines feedback and bug reporting process by offering smart features such as capturing feedback via screenshots and screen recordings, highlighting any issues with annotation tools.

It also helps in automating workflow by integrating with issue tracking tools, offering technical metadata such as user context, device context, and application context to help your dev team to collect and resolve the issue faster.

This increases collaboration among your team members by allowing users to create a team and invite users, fast bug reporting with Redpen auto-fill template. Therefore, protecting user sensitive information by providing PII (Mask Personally Identifiable Information) button and many more.

Redpen helps companies streamline their customer support and bug reporting process, reduce development and customer support costs, accelerate software development life cycles, and build customer-driven products.