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Redpen

Redpen

Last Updated Sep 27, 2024

Overview

Redpen is powerful customer feedback software designed to help organizations create exceptional products faster, at lower costs, and with superior quality. Although the software faces limitations when integrating with less common or proprietary systems, it still streamlines communication, boosts productivity, and ensures precision in every project iteration.

Overall Rating

Based on 1 users reviews

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Neutral

100%

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Starting Price
Custom

What Is Redpen?

Overview

Redpen is a customer support request and bug capture platform. All-in-one tool for customer support, UAT & Beta testing, and development. Redpen enables your customers and development teams to interactively capture and file actionable support requests and bugs in 60 seconds!

Get in touch with us for a Redpen pricing plan customized to your requirements.

Redpen streamlines feedback and bug reporting process by offering smart features such as capturing feedback via screenshots and screen recordings, highlighting any issues with annotation tools.

It also helps in automating workflow by integrating with issue tracking tools, offering technical metadata such as user context, device context, and application context to help your dev team to collect and resolve the issue faster.

This increases collaboration among your team members by allowing users to create a team and invite users, fast bug reporting with Redpen auto-fill template. Therefore, protecting user sensitive information by providing PII (Mask Personally Identifiable Information) button and many more.

Redpen helps companies streamline their customer support and bug reporting process, reduce development and customer support costs, accelerate software development life cycles, and build customer-driven products.

Not sure if the platform is the right choice for you? Contact us at (661) 384-7070, and we'll help you make an informed decision. Additionally, schedule a free Redpen demo to discover its functionalities.

Pros And Cons of Redpen

Pros

  • Captures rich context automatically to help resolve issues faster

  • Integrates seamlessly with popular project management software

  • Enables frictionless customer feedback

Cons

  • Some features may require additional training for effective use

  • Initial setup may require time to integrate with existing systems

Frequently Asked Questions

Redpen offers a knowledge base, call, email and chat support.

Yes, Redpen offers an API.

The software supports the English language.

Redpen integrates several third-party software including Jira, Azure, ClickUp, Slack, Figma, and more.

Yes, Redpen has a mobile application.

Redpen.ai software is used by development teams, QA teams, beta testers, user acceptance testing (UAT) teams, and others.

Redpen offers two pricing modules: Redpen for Developers and Redpen for Services. The pricing plans for developers include Basic (Free), Standard ($9.95 per user per month), and Enterprise (customized). Redpen for Services include Basic (Free), Standard ($249.95 per month), and Enterprise (customized). You can reach out to us for more information.