Total 1506 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

AS

Andrew S.

Mid Market, 51-100 employees

5.0
August 2024

Best tool since 2021

Pros

Since 2021 I have been using it and honestly it's the best outreach tool I have found. I have tried others like Apollo and Snov but their designs felt clunky and overly complicated. I am not a marketing expert but I handle outreach for raising capital so I need something that feels professional and human. Reply's analytics are clear and genuinely useful. Their customer support is also great as they are always responsive and truly helpful. Plus it is built in Ukraine and supporting that matters to me right now. So I highly recommend it.

Cons

I'd like to see an option to send messages from personal addresses like my @gmail account since sometimes I handle tasks that aren't company-related and a non-business sender is more appropriate. Another feature I'd find useful would be email content generation, not only address verification right now Reply validates emails well but generating drafts or subject lines would save me time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

PW

Paul W.

Mid Market, 51-100 employees

4.0
August 2024

Easy setup, helpful support

Pros

Reply helps me keep my outbound email campaigns and multichannel efforts on track because it's genuinely useful in my daily workflow. Their customer support consistently tries to assist and resolve any problems I run into. I use Reply every day and really like how easy it is to set up and use.

Cons

One area that could make my routine easier is having the ability to capture accounts and leads directly within Reply because at the moment I find this feature doesn't perform reliably enough for my needs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

JP

Jesica P.

Small Business, 11-50 employees

5.0
August 2024

Reaching clients, sorting emails

Pros

I have found Reply to be a very easy tool to use when reaching out to our potential clients and it also lets me sort incoming emails easily and efficiently.

Cons

Occasionally while using Reply I run into a few problems that disrupt my workflow and require extra time to resolve.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AB

Ally B.

Small Business, 11-50 employees

5.0
August 2024

dependable entry plan

Pros

Reply Software interface is user friendly, the analytics the best and the customer support unmatched. It reliably does what it's supposed to. It is a level of dependability I didn't see with other vendors and even the entry plan includes a generous set of features.

Cons

Honestly I haven't come across any downsides this tool outperforms every other program I have tried.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AV

Adrien V.

Small Business, 11-50 employees

5.0
August 2024

simple navigation, tailored sequences

Pros

The interface is user friendly and simple to navigate. We frequently rely on it to build and dispatch tailored outreach sequences.

Cons

I often have to address emails to individual recipients which means manually selecting or crafting each message for specific people every time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AS

Andrew S.

Mid Market, 51-100 employees

5.0
August 2024

Best tool since 2021

Pros

Since 2021 I have been using it and honestly it's the best outreach tool I have found. I have tried others like Apollo and Snov but their designs felt clunky and overly complicated. I am not a marketing expert but I handle outreach for raising capital so I need something that feels professional and human. Reply's analytics are clear and genuinely useful. Their customer support is also great as they are always responsive and truly helpful. Plus it is built in Ukraine and supporting that matters to me right now. So I highly recommend it.

Cons

I'd like to see an option to send messages from personal addresses like my @gmail account since sometimes I handle tasks that aren't company-related and a non-business sender is more appropriate. Another feature I'd find useful would be email content generation, not only address verification right now Reply validates emails well but generating drafts or subject lines would save me time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

PW

Paul W.

Mid Market, 51-100 employees

4.0
August 2024

Easy setup, helpful support

Pros

Reply helps me keep my outbound email campaigns and multichannel efforts on track because it's genuinely useful in my daily workflow. Their customer support consistently tries to assist and resolve any problems I run into. I use Reply every day and really like how easy it is to set up and use.

Cons

One area that could make my routine easier is having the ability to capture accounts and leads directly within Reply because at the moment I find this feature doesn't perform reliably enough for my needs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

JP

Jesica P.

Small Business, 11-50 employees

5.0
August 2024

Reaching clients, sorting emails

Pros

I have found Reply to be a very easy tool to use when reaching out to our potential clients and it also lets me sort incoming emails easily and efficiently.

Cons

Occasionally while using Reply I run into a few problems that disrupt my workflow and require extra time to resolve.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AB

Ally B.

Small Business, 11-50 employees

5.0
August 2024

dependable entry plan

Pros

Reply Software interface is user friendly, the analytics the best and the customer support unmatched. It reliably does what it's supposed to. It is a level of dependability I didn't see with other vendors and even the entry plan includes a generous set of features.

Cons

Honestly I haven't come across any downsides this tool outperforms every other program I have tried.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AV

Adrien V.

Small Business, 11-50 employees

5.0
August 2024

simple navigation, tailored sequences

Pros

The interface is user friendly and simple to navigate. We frequently rely on it to build and dispatch tailored outreach sequences.

Cons

I often have to address emails to individual recipients which means manually selecting or crafting each message for specific people every time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AS

Andrew S.

Mid Market, 51-100 employees

5.0
August 2024

Best tool since 2021

Pros

Since 2021 I have been using it and honestly it's the best outreach tool I have found. I have tried others like Apollo and Snov but their designs felt clunky and overly complicated. I am not a marketing expert but I handle outreach for raising capital so I need something that feels professional and human. Reply's analytics are clear and genuinely useful. Their customer support is also great as they are always responsive and truly helpful. Plus it is built in Ukraine and supporting that matters to me right now. So I highly recommend it.

Cons

I'd like to see an option to send messages from personal addresses like my @gmail account since sometimes I handle tasks that aren't company-related and a non-business sender is more appropriate. Another feature I'd find useful would be email content generation, not only address verification right now Reply validates emails well but generating drafts or subject lines would save me time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

PW

Paul W.

Mid Market, 51-100 employees

4.0
August 2024

Easy setup, helpful support

Pros

Reply helps me keep my outbound email campaigns and multichannel efforts on track because it's genuinely useful in my daily workflow. Their customer support consistently tries to assist and resolve any problems I run into. I use Reply every day and really like how easy it is to set up and use.

Cons

One area that could make my routine easier is having the ability to capture accounts and leads directly within Reply because at the moment I find this feature doesn't perform reliably enough for my needs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

JP

Jesica P.

Small Business, 11-50 employees

5.0
August 2024

Reaching clients, sorting emails

Pros

I have found Reply to be a very easy tool to use when reaching out to our potential clients and it also lets me sort incoming emails easily and efficiently.

Cons

Occasionally while using Reply I run into a few problems that disrupt my workflow and require extra time to resolve.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AB

Ally B.

Small Business, 11-50 employees

5.0
August 2024

dependable entry plan

Pros

Reply Software interface is user friendly, the analytics the best and the customer support unmatched. It reliably does what it's supposed to. It is a level of dependability I didn't see with other vendors and even the entry plan includes a generous set of features.

Cons

Honestly I haven't come across any downsides this tool outperforms every other program I have tried.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AV

Adrien V.

Small Business, 11-50 employees

5.0
August 2024

simple navigation, tailored sequences

Pros

The interface is user friendly and simple to navigate. We frequently rely on it to build and dispatch tailored outreach sequences.

Cons

I often have to address emails to individual recipients which means manually selecting or crafting each message for specific people every time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AN

Athena N.

Small Business, 11-50 employees

5.0
July 2024

saves hiring costs

Pros

Honestly Reply.io has changed my workflow more than I can put into words. As a full-time content creator who's handled all my own outreach for years, the platform's automated replies and follow-ups have been a real lifesaver. They've cut down my admin workload dramatically and even spared me the expense of hiring extra help.

Cons

I am unable to link two separate domain emails on the Professional plan and I have noticed the category tabs showing status after the first outreach aren't consistently accurate.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

OS

Olena S.

Mid Market, 51-100 employees

5.0
July 2024

AI-powered reports are good

Pros

It is really simple to set up campaigns the workflow is logical and very user-friendly. It includes AI-powered tools, clear analytics reports and an excellent support team.

Cons

Having used Reply before they updated their plans and pricing, I actually preferred the earlier versions and miss them. On top of that, I find it really difficult to locate where on the site I can cancel my subscription if I need to.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AN

Athena N.

Small Business, 11-50 employees

5.0
July 2024

saves hiring costs

Pros

Honestly Reply.io has changed my workflow more than I can put into words. As a full-time content creator who's handled all my own outreach for years, the platform's automated replies and follow-ups have been a real lifesaver. They've cut down my admin workload dramatically and even spared me the expense of hiring extra help.

Cons

I am unable to link two separate domain emails on the Professional plan and I have noticed the category tabs showing status after the first outreach aren't consistently accurate.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

OS

Olena S.

Mid Market, 51-100 employees

5.0
July 2024

AI-powered reports are good

Pros

It is really simple to set up campaigns the workflow is logical and very user-friendly. It includes AI-powered tools, clear analytics reports and an excellent support team.

Cons

Having used Reply before they updated their plans and pricing, I actually preferred the earlier versions and miss them. On top of that, I find it really difficult to locate where on the site I can cancel my subscription if I need to.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AN

Athena N.

Small Business, 11-50 employees

5.0
July 2024

saves hiring costs

Pros

Honestly Reply.io has changed my workflow more than I can put into words. As a full-time content creator who's handled all my own outreach for years, the platform's automated replies and follow-ups have been a real lifesaver. They've cut down my admin workload dramatically and even spared me the expense of hiring extra help.

Cons

I am unable to link two separate domain emails on the Professional plan and I have noticed the category tabs showing status after the first outreach aren't consistently accurate.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9