Reply Software Reviews
Total 1506 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars68%
4
Stars27%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Olena S.
Mid Market, 51-100 employees
“AI-powered reports are good
Pros
It is really simple to set up campaigns the workflow is logical and very user-friendly. It includes AI-powered tools, clear analytics reports and an excellent support team.
Cons
Having used Reply before they updated their plans and pricing, I actually preferred the earlier versions and miss them. On top of that, I find it really difficult to locate where on the site I can cancel my subscription if I need to.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Sebastian S.
Small Business, 11-50 employees
“Beats five other tools
Pros
This software is definitely my favorite as it feels noticeably different compared to instantly.io, smartlead.ai and five other cold email tools I have tried. The UI is super responsive, reacting within seconds and I was able to put a campaign together in just a couple of minutes. Everything is very well organized and easy to reach so getting around makes real sense. After signing up, it only took me a few minutes to get the hang of the platform. Oh and I almost forgot to mention that it can generate AI-personalized opening lines and even tailor entire emails.
Cons
When I tried to sign up on the platform, I discovered I have to reach out to customer support to enable the monthly billing option. otherwise the sign-up flow only presents annual plans by default.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sebastian S.
Small Business, 11-50 employees
“Beats five other tools
Pros
This software is definitely my favorite as it feels noticeably different compared to instantly.io, smartlead.ai and five other cold email tools I have tried. The UI is super responsive, reacting within seconds and I was able to put a campaign together in just a couple of minutes. Everything is very well organized and easy to reach so getting around makes real sense. After signing up, it only took me a few minutes to get the hang of the platform. Oh and I almost forgot to mention that it can generate AI-personalized opening lines and even tailor entire emails.
Cons
When I tried to sign up on the platform, I discovered I have to reach out to customer support to enable the monthly billing option. otherwise the sign-up flow only presents annual plans by default.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sebastian S.
Small Business, 11-50 employees
“Beats five other tools
Pros
This software is definitely my favorite as it feels noticeably different compared to instantly.io, smartlead.ai and five other cold email tools I have tried. The UI is super responsive, reacting within seconds and I was able to put a campaign together in just a couple of minutes. Everything is very well organized and easy to reach so getting around makes real sense. After signing up, it only took me a few minutes to get the hang of the platform. Oh and I almost forgot to mention that it can generate AI-personalized opening lines and even tailor entire emails.
Cons
When I tried to sign up on the platform, I discovered I have to reach out to customer support to enable the monthly billing option. otherwise the sign-up flow only presents annual plans by default.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Dave C.
Small Business, 11-50 employees
“Great support, promising start
Pros
At the moment we're just beginning a trial but I am really impressed with their support team Maria especially who went out of her way to create a Triggers solution that works with our HubSpot and calendar integrations. The interface feels very user-friendly, HubSpot syncs reliably and overall I am pleased. We're eager to watch how the various automated email sequences perform and help us nurture leads now that we're operating as a SaaS business. So far everything looks promising and I am excited to see longer-term results.
Cons
I haven't run into any issues yet my initial impressions are very positive.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Dave C.
Small Business, 11-50 employees
“Great support, promising start
Pros
At the moment we're just beginning a trial but I am really impressed with their support team Maria especially who went out of her way to create a Triggers solution that works with our HubSpot and calendar integrations. The interface feels very user-friendly, HubSpot syncs reliably and overall I am pleased. We're eager to watch how the various automated email sequences perform and help us nurture leads now that we're operating as a SaaS business. So far everything looks promising and I am excited to see longer-term results.
Cons
I haven't run into any issues yet my initial impressions are very positive.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Dave C.
Small Business, 11-50 employees
“Great support, promising start
Pros
At the moment we're just beginning a trial but I am really impressed with their support team Maria especially who went out of her way to create a Triggers solution that works with our HubSpot and calendar integrations. The interface feels very user-friendly, HubSpot syncs reliably and overall I am pleased. We're eager to watch how the various automated email sequences perform and help us nurture leads now that we're operating as a SaaS business. So far everything looks promising and I am excited to see longer-term results.
Cons
I haven't run into any issues yet my initial impressions are very positive.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid Market, 51-100 employees
“Email automation step by step
Pros
What I really like is the email automation and the step-by-step process it provides.
Cons
I do notice a few customization options missing, such as not being able to remove steps from a sequence and I would love if there were a way to run LinkedIn automation on its own without email being mandatory that change would make this tool much more flexible for my workflows.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Mid Market, 51-100 employees
“Email automation step by step
Pros
What I really like is the email automation and the step-by-step process it provides.
Cons
I do notice a few customization options missing, such as not being able to remove steps from a sequence and I would love if there were a way to run LinkedIn automation on its own without email being mandatory that change would make this tool much more flexible for my workflows.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Mid Market, 51-100 employees
“Email automation step by step
Pros
What I really like is the email automation and the step-by-step process it provides.
Cons
I do notice a few customization options missing, such as not being able to remove steps from a sequence and I would love if there were a way to run LinkedIn automation on its own without email being mandatory that change would make this tool much more flexible for my workflows.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“competitive price
Pros
Honestly the interface is incredibly user-friendly, even for someone who's brand new to sales automation. The whole platform runs fast and looks great and the dashboards are clean without any unnecessary clutter. Integrations are simple too so you don't need to be particularly technical to set things up. At times I did feel a bit confused but support was consistently reachable and genuinely helpful which I really appreciated. The warm-up feature is a nice touch and their pricing structure ranks among the most competitive I have seen.
Cons
There's virtually nothing negative to report after a month of using it but I would love to see more video-based tutorials to help people get up to speed more quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“competitive price
Pros
Honestly the interface is incredibly user-friendly, even for someone who's brand new to sales automation. The whole platform runs fast and looks great and the dashboards are clean without any unnecessary clutter. Integrations are simple too so you don't need to be particularly technical to set things up. At times I did feel a bit confused but support was consistently reachable and genuinely helpful which I really appreciated. The warm-up feature is a nice touch and their pricing structure ranks among the most competitive I have seen.
Cons
There's virtually nothing negative to report after a month of using it but I would love to see more video-based tutorials to help people get up to speed more quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“competitive price
Pros
Honestly the interface is incredibly user-friendly, even for someone who's brand new to sales automation. The whole platform runs fast and looks great and the dashboards are clean without any unnecessary clutter. Integrations are simple too so you don't need to be particularly technical to set things up. At times I did feel a bit confused but support was consistently reachable and genuinely helpful which I really appreciated. The warm-up feature is a nice touch and their pricing structure ranks among the most competitive I have seen.
Cons
There's virtually nothing negative to report after a month of using it but I would love to see more video-based tutorials to help people get up to speed more quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vishal A.
Small Business, 11-50 employees
“Rich features, fast support
Pros
It is packed with rich features and surprisingly easy to use. the documentation is thorough, support is fast and on-point and they put modern Generative AI capabilities to good use.
Cons
That said I wish the data were available for accounts as well because right now it's limited to contacts only and the subscription should include more data credits.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Vishal A.
Small Business, 11-50 employees
“Rich features, fast support
Pros
It is packed with rich features and surprisingly easy to use. the documentation is thorough, support is fast and on-point and they put modern Generative AI capabilities to good use.
Cons
That said I wish the data were available for accounts as well because right now it's limited to contacts only and the subscription should include more data credits.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Vishal A.
Small Business, 11-50 employees
“Rich features, fast support
Pros
It is packed with rich features and surprisingly easy to use. the documentation is thorough, support is fast and on-point and they put modern Generative AI capabilities to good use.
Cons
That said I wish the data were available for accounts as well because right now it's limited to contacts only and the subscription should include more data credits.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Olena D.
Small Business, 11-50 employees
“Broad set of features
Pros
I have discovered the app offers a broad selection of practical features and their support team is consistently very friendly and helpful.
Cons
Occasionally I encounter issues connecting to LinkedIn but the team always lets me know when that happens.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Olena D.
Small Business, 11-50 employees
“Broad set of features
Pros
I have discovered the app offers a broad selection of practical features and their support team is consistently very friendly and helpful.
Cons
Occasionally I encounter issues connecting to LinkedIn but the team always lets me know when that happens.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Olena D.
Small Business, 11-50 employees
“Broad set of features
Pros
I have discovered the app offers a broad selection of practical features and their support team is consistently very friendly and helpful.
Cons
Occasionally I encounter issues connecting to LinkedIn but the team always lets me know when that happens.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“Best campaign organization tools
Pros
The tools the platform gives me for organizing my campaigns are the best.
Cons
My biggest frustration is how the sign is coded because I cannot customize its design the way I'd like it to.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9