Reply Software Reviews

“Linkedin integration is useful”

Pros

I am really impressed with the LinkedIn integration. the automated LinkedIn steps are unlike anything I have seen on other platforms I have tried. When I need help, Customer Support responds incredibly fast and gives concise, practical fixes huge thanks to Daniel!

Cons

I'd like creating account lists to be simpler adding more precise search filters would really help because right now the tool feels geared more toward finding individual leads than building account-based lists.

“Linkedin integration is useful”

Pros

I am really impressed with the LinkedIn integration. the automated LinkedIn steps are unlike anything I have seen on other platforms I have tried. When I need help, Customer Support responds incredibly fast and gives concise, practical fixes huge thanks to Daniel!

Cons

I'd like creating account lists to be simpler adding more precise search filters would really help because right now the tool feels geared more toward finding individual leads than building account-based lists.

“Hours saved by it”

Pros

Using Reply saves me a huge amount of time because it includes automation tools that handle tasks I used to spend hours doing by hand. Their customer support is outstanding. whenever I run into issues they're always ready and willing to jump in and help me out.

Cons

Price feels a bit high to me although the real cost probably comes down to how many emails you plan to send so for my small B2C startup I think it likely justifies the expense. I would really appreciate a more streamlined interface because the abundance of features can be overwhelming and there were multiple occasions when I had to spend extra time working out how to perform fairly basic actions.

“Hours saved by it”

Pros

Using Reply saves me a huge amount of time because it includes automation tools that handle tasks I used to spend hours doing by hand. Their customer support is outstanding. whenever I run into issues they're always ready and willing to jump in and help me out.

Cons

Price feels a bit high to me although the real cost probably comes down to how many emails you plan to send so for my small B2C startup I think it likely justifies the expense. I would really appreciate a more streamlined interface because the abundance of features can be overwhelming and there were multiple occasions when I had to spend extra time working out how to perform fairly basic actions.

“Affordable alternative to enterprise tools”

Pros

I was hoping for many of the features you'd find in Salesloft or Outreach but couldn't convince my company to pay for those enterprise platforms. Reply.io really feels like a viable alternative to those high-end tools. What I especially like is that it doesn't just create LinkedIn tasks it actually performs actions like connecting, following and liking on my behalf. The interface is clean and easy to use.

Cons

Actions don't trigger instantaneously I have seen steps take up to twenty minutes to run. I am not convinced other platforms are much quicker in real-world use and at least everything eventually finishes as intended.

“Affordable alternative to enterprise tools”

Pros

I was hoping for many of the features you'd find in Salesloft or Outreach but couldn't convince my company to pay for those enterprise platforms. Reply.io really feels like a viable alternative to those high-end tools. What I especially like is that it doesn't just create LinkedIn tasks it actually performs actions like connecting, following and liking on my behalf. The interface is clean and easy to use.

Cons

Actions don't trigger instantaneously I have seen steps take up to twenty minutes to run. I am not convinced other platforms are much quicker in real-world use and at least everything eventually finishes as intended.

“Predatory billing, forced to pay”

Pros

The only feature I genuinely liked about this tool was the LinkedIn multi-channel outreach which worked well when it stayed connected unfortunately it kept dropping the connection over and over.

Cons

I felt the company was really predatory about pricing and renewals they never gave me any notice and simply auto-charged my card without being transparent about it. There's no self-serve option to cancel or remove your credit card from the platform. you're forced to contact support directly just to make changes. When I attempted to cancel, they still hit me with a $500 charge because I was three days past the renewal date which made no sense to me since their website lists a monthly rate of $90. This whole experience left me frustrated and I wouldn't recommend their service to anyone especially when there are many other tools that handle renewals and customer support much more reasonably.

“Predatory billing, forced to pay”

Pros

The only feature I genuinely liked about this tool was the LinkedIn multi-channel outreach which worked well when it stayed connected unfortunately it kept dropping the connection over and over.

Cons

I felt the company was really predatory about pricing and renewals they never gave me any notice and simply auto-charged my card without being transparent about it. There's no self-serve option to cancel or remove your credit card from the platform. you're forced to contact support directly just to make changes. When I attempted to cancel, they still hit me with a $500 charge because I was three days past the renewal date which made no sense to me since their website lists a monthly rate of $90. This whole experience left me frustrated and I wouldn't recommend their service to anyone especially when there are many other tools that handle renewals and customer support much more reasonably.

“Support is remarkably fast”

Pros

To be fair I have used many tools similar to Reply but I haven't encountered any with customer support this remarkably fast!

Cons

Honestly I cannot find anything I dislike about Reply. it's simply great!

“Support is remarkably fast”

Pros

To be fair I have used many tools similar to Reply but I haven't encountered any with customer support this remarkably fast!

Cons

Honestly I cannot find anything I dislike about Reply. it's simply great!

“quite a friendly interface”

Pros

The interface is really user friendly and the support team is always willing to help whenever I need it.

Cons

Overall I have had a good experience and there's nothing specific I can point to as a problem.

“quite a friendly interface”

Pros

The interface is really user friendly and the support team is always willing to help whenever I need it.

Cons

Overall I have had a good experience and there's nothing specific I can point to as a problem.

“Simple setup and accurate metrics”

Pros

Setup is simple and the interface is easy to use. Plus it gives accurate metrics, supports multi-channel sequences, has responsive customer support and integrates with our CRM.

Cons

Personally the pricing feels higher than other similar tools I have looked at.

“Simple setup and accurate metrics”

Pros

Setup is simple and the interface is easy to use. Plus it gives accurate metrics, supports multi-channel sequences, has responsive customer support and integrates with our CRM.

Cons

Personally the pricing feels higher than other similar tools I have looked at.

“Custom triggers for different opens”

Pros

Being able to tailor sequences and set up custom triggers is something I really appreciate. I have no interest in sending identical follow-up emails or messages to a lead who has opened my message more than ten times and to someone who hasn't opened it at all. Reply's trigger feature handles that perfectly. Their customer support is excellent as well the team understands the platform and responds to my questions with genuine care!

Cons

Occasionally the application slows down which I notice but those instances are pretty uncommon and don't really bother me much given all the other features Reply offers.

“pretty easy campaign start”

Pros

Getting a new campaign started is really simple and I can roll with it right away. The team has always been there when I needed help. Thanks, Reply!

Cons

Regarding task management for ongoing outreach campaigns, the UX still needs work and is being improved. We've already sent our feedback to Reply's support team and they mentioned...

“Shows example email addresses”

Pros

It is very to use and it displays one or more example email addresses associated with a domain.

Cons

I have noticed a number of sites where they cannot retrieve the email addresses although in many cases they'll alert me later if they discover an email linked to that domain.

“Custom triggers for different opens”

Pros

Being able to tailor sequences and set up custom triggers is something I really appreciate. I have no interest in sending identical follow-up emails or messages to a lead who has opened my message more than ten times and to someone who hasn't opened it at all. Reply's trigger feature handles that perfectly. Their customer support is excellent as well the team understands the platform and responds to my questions with genuine care!

Cons

Occasionally the application slows down which I notice but those instances are pretty uncommon and don't really bother me much given all the other features Reply offers.

“pretty easy campaign start”

Pros

Getting a new campaign started is really simple and I can roll with it right away. The team has always been there when I needed help. Thanks, Reply!

Cons

Regarding task management for ongoing outreach campaigns, the UX still needs work and is being improved. We've already sent our feedback to Reply's support team and they mentioned...

“Shows example email addresses”

Pros

It is very to use and it displays one or more example email addresses associated with a domain.

Cons

I have noticed a number of sites where they cannot retrieve the email addresses although in many cases they'll alert me later if they discover an email linked to that domain.