Reply Software Reviews
Total 1506 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars68%
4
Stars27%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“Easy setup and fair price
Pros
Setup is pretty easy, support responded quickly and it's simple to modify and update, while the price matches what's provided
Cons
I noticed it doesn't connect to my website. It focuses on email which isn't bad if that's what I need
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Oleksii S.
Small Business, 11-50 employees
“Best support imaginable
Pros
Honestly I have received the best customer support imaginable thank you all so much for your help .
Cons
Really, I haven't encountered any issues with this service at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Natalia R.
Small Business, 11-50 employees
“One year, still strong results
Pros
For nearly a year now I have been using Reply and I genuinely like how it operates. The interface is simple and user friendly too and it includes all the tools I require to kick off my marketing campaigns. Overall it is very easy to set up and I have seen strong results. Whenever questions pop up, their support team is quick to respond and genuinely helpful.
Cons
I cannot think of any drawbacks at the moment. Reply provides everything I need and up to now I haven't run into any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“Easy setup and fair price
Pros
Setup is pretty easy, support responded quickly and it's simple to modify and update, while the price matches what's provided
Cons
I noticed it doesn't connect to my website. It focuses on email which isn't bad if that's what I need
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Oleksii S.
Small Business, 11-50 employees
“Best support imaginable
Pros
Honestly I have received the best customer support imaginable thank you all so much for your help .
Cons
Really, I haven't encountered any issues with this service at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Garry E.
Small Business, 11-50 employees
“Finds contacts..fast help
Pros
This offers a really efficient way to uncover new contacts within our field and their customer support is excellent I can usually get help fast whenever I need it.
Cons
Every so often the LinkedIn sync fails on me and I have to restart things manually to get everything working again.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Garry E.
Small Business, 11-50 employees
“Finds contacts..fast help
Pros
This offers a really efficient way to uncover new contacts within our field and their customer support is excellent I can usually get help fast whenever I need it.
Cons
Every so often the LinkedIn sync fails on me and I have to restart things manually to get everything working again.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Garry E.
Small Business, 11-50 employees
“Finds contacts..fast help
Pros
This offers a really efficient way to uncover new contacts within our field and their customer support is excellent I can usually get help fast whenever I need it.
Cons
Every so often the LinkedIn sync fails on me and I have to restart things manually to get everything working again.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“Removes reply headaches
Pros
It removes the headache of dealing with replies, opt-outs and bounces. It's much simpler for me to filter my emails significantly easier than using Salesforce from my experience. Whenever I get stuck, customer support replies in chat within ten minutes and helps with anything I don't know how to do.
Cons
So far no issues I am happy with it and would recommend it to others.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Chris M.
Small Business, 11-50 employees
“Easy start,excellent support
Pros
Getting started was not a problem and I found their customer support excellent as well.
Cons
The AI capabilities still feel immature to me and the data offering doesn't include enough of the specific prospects I am targeting.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“Removes reply headaches
Pros
It removes the headache of dealing with replies, opt-outs and bounces. It's much simpler for me to filter my emails significantly easier than using Salesforce from my experience. Whenever I get stuck, customer support replies in chat within ten minutes and helps with anything I don't know how to do.
Cons
So far no issues I am happy with it and would recommend it to others.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Chris M.
Small Business, 11-50 employees
“Easy start,excellent support
Pros
Getting started was not a problem and I found their customer support excellent as well.
Cons
The AI capabilities still feel immature to me and the data offering doesn't include enough of the specific prospects I am targeting.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“Removes reply headaches
Pros
It removes the headache of dealing with replies, opt-outs and bounces. It's much simpler for me to filter my emails significantly easier than using Salesforce from my experience. Whenever I get stuck, customer support replies in chat within ten minutes and helps with anything I don't know how to do.
Cons
So far no issues I am happy with it and would recommend it to others.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Chris M.
Small Business, 11-50 employees
“Easy start,excellent support
Pros
Getting started was not a problem and I found their customer support excellent as well.
Cons
The AI capabilities still feel immature to me and the data offering doesn't include enough of the specific prospects I am targeting.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“support team motivated this review
Pros
Overall I am really impressed with how seamlessly Reply handles our email marketing campaigns. I don't usually leave reviews good or bad but the responsiveness of the support team is what motivated me to write this one. They get back to me quickly and stick with me until the issue is solved, giving clear, step-by-step explanations and practical instructions that helped me overcome the problems I encountered. Yurii was extremely supportive and played a major role in helping me reach my goal and because of his help I learned a great deal about how email marketing works. Big thanks to him and best wishes to the whole team!
Cons
There aren't any negatives. I have found them consistently very helpful and responsive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“support team motivated this review
Pros
Overall I am really impressed with how seamlessly Reply handles our email marketing campaigns. I don't usually leave reviews good or bad but the responsiveness of the support team is what motivated me to write this one. They get back to me quickly and stick with me until the issue is solved, giving clear, step-by-step explanations and practical instructions that helped me overcome the problems I encountered. Yurii was extremely supportive and played a major role in helping me reach my goal and because of his help I learned a great deal about how email marketing works. Big thanks to him and best wishes to the whole team!
Cons
There aren't any negatives. I have found them consistently very helpful and responsive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“support team motivated this review
Pros
Overall I am really impressed with how seamlessly Reply handles our email marketing campaigns. I don't usually leave reviews good or bad but the responsiveness of the support team is what motivated me to write this one. They get back to me quickly and stick with me until the issue is solved, giving clear, step-by-step explanations and practical instructions that helped me overcome the problems I encountered. Yurii was extremely supportive and played a major role in helping me reach my goal and because of his help I learned a great deal about how email marketing works. Big thanks to him and best wishes to the whole team!
Cons
There aren't any negatives. I have found them consistently very helpful and responsive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexie M.
Small Business, 11-50 employees
“Easy navigation and quick help
Pros
Reply is easy to navigate and whenever I ran into trouble their customer support responded quickly and helpfully.
Cons
Honestly there isn't much about Reply that I don't like.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Alexie M.
Small Business, 11-50 employees
“Easy navigation and quick help
Pros
Reply is easy to navigate and whenever I ran into trouble their customer support responded quickly and helpfully.
Cons
Honestly there isn't much about Reply that I don't like.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Alexie M.
Small Business, 11-50 employees
“Easy navigation and quick help
Pros
Reply is easy to navigate and whenever I ran into trouble their customer support responded quickly and helpfully.
Cons
Honestly there isn't much about Reply that I don't like.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10