Total 1506 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

DH

Dmytro H.

Small Business, 11-50 employees

5.0
March 2024

automated sequences save time

Pros

What I find most useful is creating an automated sequence that runs cold emails and LinkedIn outreach at once which saves me a lot of time. Conditional variables set it apart from most tools. Support is professional and replies quickly.

Cons

Cannot attach multiple LinkedIn accounts to a single user or sequence which would easily permit rotation like with separate mailboxes.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Small Business, 11-50 employees

5.0
March 2024

extension saves time

Pros

Reply is easy to set up and connect with our systems. The automated sequences save me a lot of time. The Chrome extension makes prospecting quick and simple too. Their customer support team is also excellent!

Cons

I'd love it if Reply could pick up replies to messages I send outside of sequences since detecting those responses would make tracking conversations a lot easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TF

Thiago F.

Mid Market, 51-100 employees

5.0
March 2024

Locates contacts perfectly

Pros

For my part, this tool does exactly what I need. I am currently working as a BDM and rely on it to locate contacts for my clients and the support team responds quickly and solves issues effectively.

Cons

I don't really have any complaints about Reply. my only suggestion is about domain detection when pulling emails from LinkedIn. Occasionally it assigns an incorrect domain so I have to manually edit the domain to reach the correct address. Adding a way to update domains in bulk would save me a great deal of time and be immensely helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DH

Dmytro H.

Small Business, 11-50 employees

5.0
March 2024

automated sequences save time

Pros

What I find most useful is creating an automated sequence that runs cold emails and LinkedIn outreach at once which saves me a lot of time. Conditional variables set it apart from most tools. Support is professional and replies quickly.

Cons

Cannot attach multiple LinkedIn accounts to a single user or sequence which would easily permit rotation like with separate mailboxes.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Small Business, 11-50 employees

5.0
March 2024

extension saves time

Pros

Reply is easy to set up and connect with our systems. The automated sequences save me a lot of time. The Chrome extension makes prospecting quick and simple too. Their customer support team is also excellent!

Cons

I'd love it if Reply could pick up replies to messages I send outside of sequences since detecting those responses would make tracking conversations a lot easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TF

Thiago F.

Mid Market, 51-100 employees

5.0
March 2024

Locates contacts perfectly

Pros

For my part, this tool does exactly what I need. I am currently working as a BDM and rely on it to locate contacts for my clients and the support team responds quickly and solves issues effectively.

Cons

I don't really have any complaints about Reply. my only suggestion is about domain detection when pulling emails from LinkedIn. Occasionally it assigns an incorrect domain so I have to manually edit the domain to reach the correct address. Adding a way to update domains in bulk would save me a great deal of time and be immensely helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DH

Dmytro H.

Small Business, 11-50 employees

5.0
March 2024

automated sequences save time

Pros

What I find most useful is creating an automated sequence that runs cold emails and LinkedIn outreach at once which saves me a lot of time. Conditional variables set it apart from most tools. Support is professional and replies quickly.

Cons

Cannot attach multiple LinkedIn accounts to a single user or sequence which would easily permit rotation like with separate mailboxes.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Small Business, 11-50 employees

5.0
March 2024

extension saves time

Pros

Reply is easy to set up and connect with our systems. The automated sequences save me a lot of time. The Chrome extension makes prospecting quick and simple too. Their customer support team is also excellent!

Cons

I'd love it if Reply could pick up replies to messages I send outside of sequences since detecting those responses would make tracking conversations a lot easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KL

Kate L.

Mid Market, 51-100 employees

5.0
March 2024

Boosts team productivity

Pros

For our sales efforts, Reply.io has been an invaluable asset that really streamlines and automates outreach work. The platform lets me build focused email campaigns, monitor how they perform and follow up without any friction. I can use Reply.io to cultivate relationships and push business growth in a more organized way. In short, Reply.io noticeably boosts our team's productivity and effectiveness.

Cons

I found it can take a little while to get comfortable with the interface.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VK

Victoria K.

Mid Market, 51-100 employees

5.0
March 2024

links to linkedin

Pros

Using Reply has made it easier for me to structure my workflow and consistently follow up with prospects without overlooking important details. On top of that, I can link Reply directly to my LinkedIn account.

Cons

I'd really appreciate the option to edit contact details during the CSV upload step since that would be a very helpful feature.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

KL

Kate L.

Mid Market, 51-100 employees

5.0
March 2024

Boosts team productivity

Pros

For our sales efforts, Reply.io has been an invaluable asset that really streamlines and automates outreach work. The platform lets me build focused email campaigns, monitor how they perform and follow up without any friction. I can use Reply.io to cultivate relationships and push business growth in a more organized way. In short, Reply.io noticeably boosts our team's productivity and effectiveness.

Cons

I found it can take a little while to get comfortable with the interface.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VK

Victoria K.

Mid Market, 51-100 employees

5.0
March 2024

links to linkedin

Pros

Using Reply has made it easier for me to structure my workflow and consistently follow up with prospects without overlooking important details. On top of that, I can link Reply directly to my LinkedIn account.

Cons

I'd really appreciate the option to edit contact details during the CSV upload step since that would be a very helpful feature.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

KL

Kate L.

Mid Market, 51-100 employees

5.0
March 2024

Boosts team productivity

Pros

For our sales efforts, Reply.io has been an invaluable asset that really streamlines and automates outreach work. The platform lets me build focused email campaigns, monitor how they perform and follow up without any friction. I can use Reply.io to cultivate relationships and push business growth in a more organized way. In short, Reply.io noticeably boosts our team's productivity and effectiveness.

Cons

I found it can take a little while to get comfortable with the interface.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VK

Victoria K.

Mid Market, 51-100 employees

5.0
March 2024

links to linkedin

Pros

Using Reply has made it easier for me to structure my workflow and consistently follow up with prospects without overlooking important details. On top of that, I can link Reply directly to my LinkedIn account.

Cons

I'd really appreciate the option to edit contact details during the CSV upload step since that would be a very helpful feature.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AS

Anton S.

Mid Market, 51-100 employees

5.0
March 2024

Freed up half my time

Pros

It let me automate the entire cold-sales workflow which helped me stay on track with the KPIs I need to hit. I set up several sequences to tailor messages for different segments or markets and once in place they freed me up roughly 50-60% of the time I used to spend on follow-ups.

Cons

OverallI am happy with it but I would like to see some UI/UX enhancements to make navigation even more user friendly and faster.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DR

Dasha R.

Mid Market, 51-100 employees

5.0
March 2024

Clicks create personalized sequences

Pros

A standout part of using ReplyIO for me is its exceptionally strong automation. in just a handful of clicks I can create highly personalized email sequences that consistently reach my prospects at the right moment and deliver the precisely targeted message they need.

Cons

There's not much that bothers me about the tool but I do wish I could attach images directly in LinkedIn messages which feels like a missing feature.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

ET

Elena T.

Mid Market, 51-100 employees

5.0
March 2024

improved our outcomes

Pros

The platform is user friendly and the onboarding walkthrough helpful. It helped my team reclaim a significant amount of time while improving outcomes for our outreach campaigns. There are plenty of prebuilt templates, useful tools and it connected smoothly with our existing systems. I highly recommend it.

Cons

I notice the extension search is a touch slow but it still works well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AV

Adriana V.

Mid Market, 51-100 employees

5.0
March 2024

Great for new and large firms

Pros

I'd strongly recommend using this software, particularly when you're a new business owner trying to build up your sales funnel and also for larger companies that need to handle much bigger volumes of outreach.

Cons

My only real complaint is the cap on how many messages I can send yet I do appreciate that this restriction isn't directly controlled by Reply's development team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AO

Anna O.

Mid Market, 51-100 employees

4.0
March 2024

Organizes calendar, boosted revenue

Pros

I am a big fan of getting my work done on time and more efficiently. The Reply tool organizes my calendar, handles emails and follow-ups, backs our company's sales approach and boosted revenue. It's simple to use and integrates with Gmail, Zoho and other tools.

Cons

I haven't found any issues yet but I'll keep looking .

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LY

Liam Y.

Mid Market, 51-100 employees

5.0
March 2024

AI generates automatic replies

Pros

What I like most is how it automates tasks and generates AI-powered automatic replies for me.

Cons

To be honest I haven't come across any drawbacks with Reply so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10