Reply Software Reviews
Total 1506 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars68%
4
Stars27%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Christina S.
Mid Market, 51-100 employees
“More time for clients
Pros
Using Reply has been an incredibly helpful tool in my daily routine! I now have so much extra time to dedicate to my clients which has been a huge relief! Thanks
Cons
I haven't encountered any issues. everything runs so smoothly for me! Thanks
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christine S.
Mid Market, 51-100 employees
“Builds a detailed follow-up calendar
Pros
I can have it build a detailed calendar that schedules every follow-up and outreach to new prospects.
Cons
When I try to message leads on LinkedIn, I cannot attach files which is frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dmytro M.
Mid Market, 51-100 employees
“Three hours saved daily
Pros
Using Reply has dramatically accelerated my whole workflow. Prior to it, I used to devote roughly three to four hours every day just on follow-ups and now I don't have to worry about that anymore. I strongly recommend it!
Cons
I haven't come across anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vitalii F.
Small Business, 11-50 employees
“Loved the smooth integration
Pros
I am really impressed with how easy it is to use, the smooth CRM integration and the customer support honestly the best I have experienced.
Cons
So far I haven't come across any major issues although I know everything could be refined further. It would be great if the Reply.io team could add a more capable HTML email editor.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anton S.
Mid Market, 51-100 employees
“Freed up half my time
Pros
It let me automate the entire cold-sales workflow which helped me stay on track with the KPIs I need to hit. I set up several sequences to tailor messages for different segments or markets and once in place they freed me up roughly 50-60% of the time I used to spend on follow-ups.
Cons
OverallI am happy with it but I would like to see some UI/UX enhancements to make navigation even more user friendly and faster.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dasha R.
Mid Market, 51-100 employees
“Clicks create personalized sequences
Pros
A standout part of using ReplyIO for me is its exceptionally strong automation. in just a handful of clicks I can create highly personalized email sequences that consistently reach my prospects at the right moment and deliver the precisely targeted message they need.
Cons
There's not much that bothers me about the tool but I do wish I could attach images directly in LinkedIn messages which feels like a missing feature.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Elena T.
Mid Market, 51-100 employees
“improved our outcomes
Pros
The platform is user friendly and the onboarding walkthrough helpful. It helped my team reclaim a significant amount of time while improving outcomes for our outreach campaigns. There are plenty of prebuilt templates, useful tools and it connected smoothly with our existing systems. I highly recommend it.
Cons
I notice the extension search is a touch slow but it still works well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adriana V.
Mid Market, 51-100 employees
“Great for new and large firms
Pros
I'd strongly recommend using this software, particularly when you're a new business owner trying to build up your sales funnel and also for larger companies that need to handle much bigger volumes of outreach.
Cons
My only real complaint is the cap on how many messages I can send yet I do appreciate that this restriction isn't directly controlled by Reply's development team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna O.
Mid Market, 51-100 employees
“Organizes calendar, boosted revenue
Pros
I am a big fan of getting my work done on time and more efficiently. The Reply tool organizes my calendar, handles emails and follow-ups, backs our company's sales approach and boosted revenue. It's simple to use and integrates with Gmail, Zoho and other tools.
Cons
I haven't found any issues yet but I'll keep looking .
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Liam Y.
Mid Market, 51-100 employees
“AI generates automatic replies
Pros
What I like most is how it automates tasks and generates AI-powered automatic replies for me.
Cons
To be honest I haven't come across any drawbacks with Reply so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina S.
Mid Market, 51-100 employees
“More time for clients
Pros
Using Reply has been an incredibly helpful tool in my daily routine! I now have so much extra time to dedicate to my clients which has been a huge relief! Thanks
Cons
I haven't encountered any issues. everything runs so smoothly for me! Thanks
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christine S.
Mid Market, 51-100 employees
“Builds a detailed follow-up calendar
Pros
I can have it build a detailed calendar that schedules every follow-up and outreach to new prospects.
Cons
When I try to message leads on LinkedIn, I cannot attach files which is frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dmytro M.
Mid Market, 51-100 employees
“Three hours saved daily
Pros
Using Reply has dramatically accelerated my whole workflow. Prior to it, I used to devote roughly three to four hours every day just on follow-ups and now I don't have to worry about that anymore. I strongly recommend it!
Cons
I haven't come across anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vitalii F.
Small Business, 11-50 employees
“Loved the smooth integration
Pros
I am really impressed with how easy it is to use, the smooth CRM integration and the customer support honestly the best I have experienced.
Cons
So far I haven't come across any major issues although I know everything could be refined further. It would be great if the Reply.io team could add a more capable HTML email editor.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anton S.
Mid Market, 51-100 employees
“Freed up half my time
Pros
It let me automate the entire cold-sales workflow which helped me stay on track with the KPIs I need to hit. I set up several sequences to tailor messages for different segments or markets and once in place they freed me up roughly 50-60% of the time I used to spend on follow-ups.
Cons
OverallI am happy with it but I would like to see some UI/UX enhancements to make navigation even more user friendly and faster.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dasha R.
Mid Market, 51-100 employees
“Clicks create personalized sequences
Pros
A standout part of using ReplyIO for me is its exceptionally strong automation. in just a handful of clicks I can create highly personalized email sequences that consistently reach my prospects at the right moment and deliver the precisely targeted message they need.
Cons
There's not much that bothers me about the tool but I do wish I could attach images directly in LinkedIn messages which feels like a missing feature.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Elena T.
Mid Market, 51-100 employees
“improved our outcomes
Pros
The platform is user friendly and the onboarding walkthrough helpful. It helped my team reclaim a significant amount of time while improving outcomes for our outreach campaigns. There are plenty of prebuilt templates, useful tools and it connected smoothly with our existing systems. I highly recommend it.
Cons
I notice the extension search is a touch slow but it still works well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adriana V.
Mid Market, 51-100 employees
“Great for new and large firms
Pros
I'd strongly recommend using this software, particularly when you're a new business owner trying to build up your sales funnel and also for larger companies that need to handle much bigger volumes of outreach.
Cons
My only real complaint is the cap on how many messages I can send yet I do appreciate that this restriction isn't directly controlled by Reply's development team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna O.
Mid Market, 51-100 employees
“Organizes calendar, boosted revenue
Pros
I am a big fan of getting my work done on time and more efficiently. The Reply tool organizes my calendar, handles emails and follow-ups, backs our company's sales approach and boosted revenue. It's simple to use and integrates with Gmail, Zoho and other tools.
Cons
I haven't found any issues yet but I'll keep looking .
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Liam Y.
Mid Market, 51-100 employees
“AI generates automatic replies
Pros
What I like most is how it automates tasks and generates AI-powered automatic replies for me.
Cons
To be honest I haven't come across any drawbacks with Reply so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10