Total 1506 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

CS

Christina S.

Mid Market, 51-100 employees

5.0
March 2024

More time for clients

Pros

Using Reply has been an incredibly helpful tool in my daily routine! I now have so much extra time to dedicate to my clients which has been a huge relief! Thanks

Cons

I haven't encountered any issues. everything runs so smoothly for me! Thanks

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS

Christine S.

Mid Market, 51-100 employees

5.0
March 2024

Builds a detailed follow-up calendar

Pros

I can have it build a detailed calendar that schedules every follow-up and outreach to new prospects.

Cons

When I try to message leads on LinkedIn, I cannot attach files which is frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DM

Dmytro M.

Mid Market, 51-100 employees

5.0
March 2024

Three hours saved daily

Pros

Using Reply has dramatically accelerated my whole workflow. Prior to it, I used to devote roughly three to four hours every day just on follow-ups and now I don't have to worry about that anymore. I strongly recommend it!

Cons

I haven't come across anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VF

Vitalii F.

Small Business, 11-50 employees

5.0
March 2024

Loved the smooth integration

Pros

I am really impressed with how easy it is to use, the smooth CRM integration and the customer support honestly the best I have experienced.

Cons

So far I haven't come across any major issues although I know everything could be refined further. It would be great if the Reply.io team could add a more capable HTML email editor.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AS

Anton S.

Mid Market, 51-100 employees

5.0
March 2024

Freed up half my time

Pros

It let me automate the entire cold-sales workflow which helped me stay on track with the KPIs I need to hit. I set up several sequences to tailor messages for different segments or markets and once in place they freed me up roughly 50-60% of the time I used to spend on follow-ups.

Cons

OverallI am happy with it but I would like to see some UI/UX enhancements to make navigation even more user friendly and faster.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DR

Dasha R.

Mid Market, 51-100 employees

5.0
March 2024

Clicks create personalized sequences

Pros

A standout part of using ReplyIO for me is its exceptionally strong automation. in just a handful of clicks I can create highly personalized email sequences that consistently reach my prospects at the right moment and deliver the precisely targeted message they need.

Cons

There's not much that bothers me about the tool but I do wish I could attach images directly in LinkedIn messages which feels like a missing feature.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

ET

Elena T.

Mid Market, 51-100 employees

5.0
March 2024

improved our outcomes

Pros

The platform is user friendly and the onboarding walkthrough helpful. It helped my team reclaim a significant amount of time while improving outcomes for our outreach campaigns. There are plenty of prebuilt templates, useful tools and it connected smoothly with our existing systems. I highly recommend it.

Cons

I notice the extension search is a touch slow but it still works well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AV

Adriana V.

Mid Market, 51-100 employees

5.0
March 2024

Great for new and large firms

Pros

I'd strongly recommend using this software, particularly when you're a new business owner trying to build up your sales funnel and also for larger companies that need to handle much bigger volumes of outreach.

Cons

My only real complaint is the cap on how many messages I can send yet I do appreciate that this restriction isn't directly controlled by Reply's development team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AO

Anna O.

Mid Market, 51-100 employees

4.0
March 2024

Organizes calendar, boosted revenue

Pros

I am a big fan of getting my work done on time and more efficiently. The Reply tool organizes my calendar, handles emails and follow-ups, backs our company's sales approach and boosted revenue. It's simple to use and integrates with Gmail, Zoho and other tools.

Cons

I haven't found any issues yet but I'll keep looking .

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LY

Liam Y.

Mid Market, 51-100 employees

5.0
March 2024

AI generates automatic replies

Pros

What I like most is how it automates tasks and generates AI-powered automatic replies for me.

Cons

To be honest I haven't come across any drawbacks with Reply so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS

Christina S.

Mid Market, 51-100 employees

5.0
March 2024

More time for clients

Pros

Using Reply has been an incredibly helpful tool in my daily routine! I now have so much extra time to dedicate to my clients which has been a huge relief! Thanks

Cons

I haven't encountered any issues. everything runs so smoothly for me! Thanks

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS

Christine S.

Mid Market, 51-100 employees

5.0
March 2024

Builds a detailed follow-up calendar

Pros

I can have it build a detailed calendar that schedules every follow-up and outreach to new prospects.

Cons

When I try to message leads on LinkedIn, I cannot attach files which is frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DM

Dmytro M.

Mid Market, 51-100 employees

5.0
March 2024

Three hours saved daily

Pros

Using Reply has dramatically accelerated my whole workflow. Prior to it, I used to devote roughly three to four hours every day just on follow-ups and now I don't have to worry about that anymore. I strongly recommend it!

Cons

I haven't come across anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VF

Vitalii F.

Small Business, 11-50 employees

5.0
March 2024

Loved the smooth integration

Pros

I am really impressed with how easy it is to use, the smooth CRM integration and the customer support honestly the best I have experienced.

Cons

So far I haven't come across any major issues although I know everything could be refined further. It would be great if the Reply.io team could add a more capable HTML email editor.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AS

Anton S.

Mid Market, 51-100 employees

5.0
March 2024

Freed up half my time

Pros

It let me automate the entire cold-sales workflow which helped me stay on track with the KPIs I need to hit. I set up several sequences to tailor messages for different segments or markets and once in place they freed me up roughly 50-60% of the time I used to spend on follow-ups.

Cons

OverallI am happy with it but I would like to see some UI/UX enhancements to make navigation even more user friendly and faster.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DR

Dasha R.

Mid Market, 51-100 employees

5.0
March 2024

Clicks create personalized sequences

Pros

A standout part of using ReplyIO for me is its exceptionally strong automation. in just a handful of clicks I can create highly personalized email sequences that consistently reach my prospects at the right moment and deliver the precisely targeted message they need.

Cons

There's not much that bothers me about the tool but I do wish I could attach images directly in LinkedIn messages which feels like a missing feature.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

ET

Elena T.

Mid Market, 51-100 employees

5.0
March 2024

improved our outcomes

Pros

The platform is user friendly and the onboarding walkthrough helpful. It helped my team reclaim a significant amount of time while improving outcomes for our outreach campaigns. There are plenty of prebuilt templates, useful tools and it connected smoothly with our existing systems. I highly recommend it.

Cons

I notice the extension search is a touch slow but it still works well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AV

Adriana V.

Mid Market, 51-100 employees

5.0
March 2024

Great for new and large firms

Pros

I'd strongly recommend using this software, particularly when you're a new business owner trying to build up your sales funnel and also for larger companies that need to handle much bigger volumes of outreach.

Cons

My only real complaint is the cap on how many messages I can send yet I do appreciate that this restriction isn't directly controlled by Reply's development team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AO

Anna O.

Mid Market, 51-100 employees

4.0
March 2024

Organizes calendar, boosted revenue

Pros

I am a big fan of getting my work done on time and more efficiently. The Reply tool organizes my calendar, handles emails and follow-ups, backs our company's sales approach and boosted revenue. It's simple to use and integrates with Gmail, Zoho and other tools.

Cons

I haven't found any issues yet but I'll keep looking .

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LY

Liam Y.

Mid Market, 51-100 employees

5.0
March 2024

AI generates automatic replies

Pros

What I like most is how it automates tasks and generates AI-powered automatic replies for me.

Cons

To be honest I haven't come across any drawbacks with Reply so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10