Total 1506 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

IG

Ivan G.

Mid Market, 51-100 employees

5.0
March 2024

Fair price and quick help

Pros

The software is very easy to use and the pricing is fair. Customer support is quick to help, custom variables work well and I found it easy to set up.

Cons

I have experienced minor technical glitches on the platform from time to time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RN

Richard N.

Small Business, 11-50 employees

4.0
March 2024

Multichannel is in one place

Pros

Handling multichannel communication all in one place makes my workflow so much simpler.

Cons

I had to spend a little time learning before I could make full use of its features.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

EO

Eddie O.

Small Business, 11-50 employees

5.0
March 2024

Replaced hubspot as my crm

Pros

I was pleasantly surprised to discover that Reply handles far more than just outreach sequences and campaigns it comes with enough built-in features that I have ended up using it as my CRM too. I had originally planned to pair Reply with HubSpot's free tier but Reply covered what I needed. Their on-site customer support is also excellent, very responsive and helpful whenever I run into questions or need guidance.

Cons

Minor issues aside, I have submitted requests for additional field updates and other product features some of those enhancements are still in progress and haven't been implemented yet.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

IG

Ivan G.

Mid Market, 51-100 employees

5.0
March 2024

Fair price and quick help

Pros

The software is very easy to use and the pricing is fair. Customer support is quick to help, custom variables work well and I found it easy to set up.

Cons

I have experienced minor technical glitches on the platform from time to time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RN

Richard N.

Small Business, 11-50 employees

4.0
March 2024

Multichannel is in one place

Pros

Handling multichannel communication all in one place makes my workflow so much simpler.

Cons

I had to spend a little time learning before I could make full use of its features.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

EO

Eddie O.

Small Business, 11-50 employees

5.0
March 2024

Replaced hubspot as my crm

Pros

I was pleasantly surprised to discover that Reply handles far more than just outreach sequences and campaigns it comes with enough built-in features that I have ended up using it as my CRM too. I had originally planned to pair Reply with HubSpot's free tier but Reply covered what I needed. Their on-site customer support is also excellent, very responsive and helpful whenever I run into questions or need guidance.

Cons

Minor issues aside, I have submitted requests for additional field updates and other product features some of those enhancements are still in progress and haven't been implemented yet.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

IG

Ivan G.

Mid Market, 51-100 employees

5.0
March 2024

Fair price and quick help

Pros

The software is very easy to use and the pricing is fair. Customer support is quick to help, custom variables work well and I found it easy to set up.

Cons

I have experienced minor technical glitches on the platform from time to time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RN

Richard N.

Small Business, 11-50 employees

4.0
March 2024

Multichannel is in one place

Pros

Handling multichannel communication all in one place makes my workflow so much simpler.

Cons

I had to spend a little time learning before I could make full use of its features.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JAB

Jaime A. B.

Small Business, 11-50 employees

5.0
March 2024

Self-explanatory, connects easily

Pros

This product is incredibly simple and easy to use. Compared to other options, it is mostly self-explanatory and reliably gets the job done. I also find it very easy to connect with other platforms.

Cons

So far I am pleased with its performance and haven't run into any problems.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

AB

Ailsa B.

Small Business, 11-50 employees

2.0
March 2024

All strategies in one app

Pros

What I love is how it pulls together all my sales strategies and outreach into a single app.

Cons

There's not much negative to say about Reply itself but I'd really like to see it integrate with our data tooling, Mozart.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

JAB

Jaime A. B.

Small Business, 11-50 employees

5.0
March 2024

Self-explanatory, connects easily

Pros

This product is incredibly simple and easy to use. Compared to other options, it is mostly self-explanatory and reliably gets the job done. I also find it very easy to connect with other platforms.

Cons

So far I am pleased with its performance and haven't run into any problems.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

AB

Ailsa B.

Small Business, 11-50 employees

2.0
March 2024

All strategies in one app

Pros

What I love is how it pulls together all my sales strategies and outreach into a single app.

Cons

There's not much negative to say about Reply itself but I'd really like to see it integrate with our data tooling, Mozart.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

JAB

Jaime A. B.

Small Business, 11-50 employees

5.0
March 2024

Self-explanatory, connects easily

Pros

This product is incredibly simple and easy to use. Compared to other options, it is mostly self-explanatory and reliably gets the job done. I also find it very easy to connect with other platforms.

Cons

So far I am pleased with its performance and haven't run into any problems.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

AB

Ailsa B.

Small Business, 11-50 employees

2.0
March 2024

All strategies in one app

Pros

What I love is how it pulls together all my sales strategies and outreach into a single app.

Cons

There's not much negative to say about Reply itself but I'd really like to see it integrate with our data tooling, Mozart.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

DK

Dan K.

Small Business, 11-50 employees

5.0
March 2024

No confirmation emails appreciated

Pros

I genuinely appreciate when you refrain from emailing me to ask me to confirm my rating.

Cons

It really annoys me that I am asked all the time to confirm my rating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

DK

Dan K.

Small Business, 11-50 employees

5.0
March 2024

No confirmation emails appreciated

Pros

I genuinely appreciate when you refrain from emailing me to ask me to confirm my rating.

Cons

It really annoys me that I am asked all the time to confirm my rating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

DK

Dan K.

Small Business, 11-50 employees

5.0
March 2024

No confirmation emails appreciated

Pros

I genuinely appreciate when you refrain from emailing me to ask me to confirm my rating.

Cons

It really annoys me that I am asked all the time to confirm my rating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

CG

Christopher G.

Mid Market, 51-100 employees

4.0
February 2024

Slow and missing features

Pros

One thing I like is that I can set up multiple sending domains per account and the interface looks really polished.

Cons

That said I am frustrated that the platform runs slowly and behaves buggy at times and there are several features I still need.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

8

CG

Christopher G.

Mid Market, 51-100 employees

4.0
February 2024

Slow and missing features

Pros

One thing I like is that I can set up multiple sending domains per account and the interface looks really polished.

Cons

That said I am frustrated that the platform runs slowly and behaves buggy at times and there are several features I still need.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

8

CG

Christopher G.

Mid Market, 51-100 employees

4.0
February 2024

Slow and missing features

Pros

One thing I like is that I can set up multiple sending domains per account and the interface looks really polished.

Cons

That said I am frustrated that the platform runs slowly and behaves buggy at times and there are several features I still need.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

8