Reply Software Reviews
Total 1506 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars68%
4
Stars27%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Ivan G.
Mid Market, 51-100 employees
“Fair price and quick help
Pros
The software is very easy to use and the pricing is fair. Customer support is quick to help, custom variables work well and I found it easy to set up.
Cons
I have experienced minor technical glitches on the platform from time to time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard N.
Small Business, 11-50 employees
“Multichannel is in one place
Pros
Handling multichannel communication all in one place makes my workflow so much simpler.
Cons
I had to spend a little time learning before I could make full use of its features.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Eddie O.
Small Business, 11-50 employees
“Replaced hubspot as my crm
Pros
I was pleasantly surprised to discover that Reply handles far more than just outreach sequences and campaigns it comes with enough built-in features that I have ended up using it as my CRM too. I had originally planned to pair Reply with HubSpot's free tier but Reply covered what I needed. Their on-site customer support is also excellent, very responsive and helpful whenever I run into questions or need guidance.
Cons
Minor issues aside, I have submitted requests for additional field updates and other product features some of those enhancements are still in progress and haven't been implemented yet.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ivan G.
Mid Market, 51-100 employees
“Fair price and quick help
Pros
The software is very easy to use and the pricing is fair. Customer support is quick to help, custom variables work well and I found it easy to set up.
Cons
I have experienced minor technical glitches on the platform from time to time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard N.
Small Business, 11-50 employees
“Multichannel is in one place
Pros
Handling multichannel communication all in one place makes my workflow so much simpler.
Cons
I had to spend a little time learning before I could make full use of its features.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Eddie O.
Small Business, 11-50 employees
“Replaced hubspot as my crm
Pros
I was pleasantly surprised to discover that Reply handles far more than just outreach sequences and campaigns it comes with enough built-in features that I have ended up using it as my CRM too. I had originally planned to pair Reply with HubSpot's free tier but Reply covered what I needed. Their on-site customer support is also excellent, very responsive and helpful whenever I run into questions or need guidance.
Cons
Minor issues aside, I have submitted requests for additional field updates and other product features some of those enhancements are still in progress and haven't been implemented yet.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ivan G.
Mid Market, 51-100 employees
“Fair price and quick help
Pros
The software is very easy to use and the pricing is fair. Customer support is quick to help, custom variables work well and I found it easy to set up.
Cons
I have experienced minor technical glitches on the platform from time to time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard N.
Small Business, 11-50 employees
“Multichannel is in one place
Pros
Handling multichannel communication all in one place makes my workflow so much simpler.
Cons
I had to spend a little time learning before I could make full use of its features.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jaime A. B.
Small Business, 11-50 employees
“Self-explanatory, connects easily
Pros
This product is incredibly simple and easy to use. Compared to other options, it is mostly self-explanatory and reliably gets the job done. I also find it very easy to connect with other platforms.
Cons
So far I am pleased with its performance and haven't run into any problems.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Ailsa B.
Small Business, 11-50 employees
“All strategies in one app
Pros
What I love is how it pulls together all my sales strategies and outreach into a single app.
Cons
There's not much negative to say about Reply itself but I'd really like to see it integrate with our data tooling, Mozart.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
7
Jaime A. B.
Small Business, 11-50 employees
“Self-explanatory, connects easily
Pros
This product is incredibly simple and easy to use. Compared to other options, it is mostly self-explanatory and reliably gets the job done. I also find it very easy to connect with other platforms.
Cons
So far I am pleased with its performance and haven't run into any problems.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Ailsa B.
Small Business, 11-50 employees
“All strategies in one app
Pros
What I love is how it pulls together all my sales strategies and outreach into a single app.
Cons
There's not much negative to say about Reply itself but I'd really like to see it integrate with our data tooling, Mozart.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
7
Jaime A. B.
Small Business, 11-50 employees
“Self-explanatory, connects easily
Pros
This product is incredibly simple and easy to use. Compared to other options, it is mostly self-explanatory and reliably gets the job done. I also find it very easy to connect with other platforms.
Cons
So far I am pleased with its performance and haven't run into any problems.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Ailsa B.
Small Business, 11-50 employees
“All strategies in one app
Pros
What I love is how it pulls together all my sales strategies and outreach into a single app.
Cons
There's not much negative to say about Reply itself but I'd really like to see it integrate with our data tooling, Mozart.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
7
Dan K.
Small Business, 11-50 employees
“No confirmation emails appreciated
Pros
I genuinely appreciate when you refrain from emailing me to ask me to confirm my rating.
Cons
It really annoys me that I am asked all the time to confirm my rating.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Dan K.
Small Business, 11-50 employees
“No confirmation emails appreciated
Pros
I genuinely appreciate when you refrain from emailing me to ask me to confirm my rating.
Cons
It really annoys me that I am asked all the time to confirm my rating.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Dan K.
Small Business, 11-50 employees
“No confirmation emails appreciated
Pros
I genuinely appreciate when you refrain from emailing me to ask me to confirm my rating.
Cons
It really annoys me that I am asked all the time to confirm my rating.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Christopher G.
Mid Market, 51-100 employees
“Slow and missing features
Pros
One thing I like is that I can set up multiple sending domains per account and the interface looks really polished.
Cons
That said I am frustrated that the platform runs slowly and behaves buggy at times and there are several features I still need.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
10
Functionality
8
Christopher G.
Mid Market, 51-100 employees
“Slow and missing features
Pros
One thing I like is that I can set up multiple sending domains per account and the interface looks really polished.
Cons
That said I am frustrated that the platform runs slowly and behaves buggy at times and there are several features I still need.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
10
Functionality
8
Christopher G.
Mid Market, 51-100 employees
“Slow and missing features
Pros
One thing I like is that I can set up multiple sending domains per account and the interface looks really polished.
Cons
That said I am frustrated that the platform runs slowly and behaves buggy at times and there are several features I still need.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
10
Functionality
8