Total 1506 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

ES
Emily S.

Enterprise, 500+ employees

5.0

Changed how outbound performs

Pros

We've found it to be an outstanding lead-generation tool it's genuinely changed how effective our outbound efforts are and has made a noticeable difference.

Cons

I honestly cannot think of any problems to date that have caused us issues or held us back.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid Market, 51-100 employees

5.0

customer support is the best

Pros

Honestly I have found this tool pretty perfect for running email drip campaigns. My colleagues and I can collaborate across different teams and even organizations without hassle. On top of that, the customer support, people like Anastasiia has been outstanding. their real-time help is hands-down the best I have come across.

Cons

Occasionally I run into small bugs or hiccups but overall the experience is fantastic.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

ES
Emily S.

Enterprise, 500+ employees

5.0

Changed how outbound performs

Pros

We've found it to be an outstanding lead-generation tool it's genuinely changed how effective our outbound efforts are and has made a noticeable difference.

Cons

I honestly cannot think of any problems to date that have caused us issues or held us back.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid Market, 51-100 employees

5.0

customer support is the best

Pros

Honestly I have found this tool pretty perfect for running email drip campaigns. My colleagues and I can collaborate across different teams and even organizations without hassle. On top of that, the customer support, people like Anastasiia has been outstanding. their real-time help is hands-down the best I have come across.

Cons

Occasionally I run into small bugs or hiccups but overall the experience is fantastic.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AC
Andreea C.

Mid Market, 51-100 employees

5.0

cuts down on manual work

Pros

How could anyone not like this? It's automated multi-touch strategy, AI-recommended email templates designed to boost open rates, HubSpot CRM integration and a Google extension for scraping data mean you don't need to manually copy-paste into the CRM or into Reply. I honestly cannot picture our workflow without this platform. They also run webinars and provide resources that teach best practices and their customer support is outstanding! Within our B2B team this tool lifted open rates, improved reply rates, increased booked meetings and cut down dead time spent on cold calls and manual tasks. The campaign flows are superb and they give full support. Also the pricing is very attractive! It also delivered real, measurable ROI consistently.

Cons

I would like the Chrome add-on to function more like a getemail.io app so it shows extra database details. Anyhow, working with the software so far I can say we love it!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC
Andreea C.

Mid Market, 51-100 employees

5.0

cuts down on manual work

Pros

How could anyone not like this? It's automated multi-touch strategy, AI-recommended email templates designed to boost open rates, HubSpot CRM integration and a Google extension for scraping data mean you don't need to manually copy-paste into the CRM or into Reply. I honestly cannot picture our workflow without this platform. They also run webinars and provide resources that teach best practices and their customer support is outstanding! Within our B2B team this tool lifted open rates, improved reply rates, increased booked meetings and cut down dead time spent on cold calls and manual tasks. The campaign flows are superb and they give full support. Also the pricing is very attractive! It also delivered real, measurable ROI consistently.

Cons

I would like the Chrome add-on to function more like a getemail.io app so it shows extra database details. Anyhow, working with the software so far I can say we love it!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC
Andreea C.

Mid Market, 51-100 employees

5.0

cuts down on manual work

Pros

How could anyone not like this? It's automated multi-touch strategy, AI-recommended email templates designed to boost open rates, HubSpot CRM integration and a Google extension for scraping data mean you don't need to manually copy-paste into the CRM or into Reply. I honestly cannot picture our workflow without this platform. They also run webinars and provide resources that teach best practices and their customer support is outstanding! Within our B2B team this tool lifted open rates, improved reply rates, increased booked meetings and cut down dead time spent on cold calls and manual tasks. The campaign flows are superb and they give full support. Also the pricing is very attractive! It also delivered real, measurable ROI consistently.

Cons

I would like the Chrome add-on to function more like a getemail.io app so it shows extra database details. Anyhow, working with the software so far I can say we love it!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VS
Valeriia S.

Small Business, 11-50 employees

5.0

perfect email warming tool

Pros

The dashboard which displays all the statistics are amazing and it genuinely helps me keep track of everything. The email warming tool provided via Mailtoaster has completely changed the game for deliverability. When support is needed, their technical team replies promptly and can help in several languages which I really like. Priced at $90 for the full package, I think it is great value. I also like that they regularly roll out updates with fresh features and modern tools. Moving around the platform is easy because the navigation is simple and user friendly too.

Cons

At the moment I don't have any complaints. my team is genuinely satisfied.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

VS
Valeriia S.

Small Business, 11-50 employees

5.0

perfect email warming tool

Pros

The dashboard which displays all the statistics are amazing and it genuinely helps me keep track of everything. The email warming tool provided via Mailtoaster has completely changed the game for deliverability. When support is needed, their technical team replies promptly and can help in several languages which I really like. Priced at $90 for the full package, I think it is great value. I also like that they regularly roll out updates with fresh features and modern tools. Moving around the platform is easy because the navigation is simple and user friendly too.

Cons

At the moment I don't have any complaints. my team is genuinely satisfied.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

VS
Valeriia S.

Small Business, 11-50 employees

5.0

perfect email warming tool

Pros

The dashboard which displays all the statistics are amazing and it genuinely helps me keep track of everything. The email warming tool provided via Mailtoaster has completely changed the game for deliverability. When support is needed, their technical team replies promptly and can help in several languages which I really like. Priced at $90 for the full package, I think it is great value. I also like that they regularly roll out updates with fresh features and modern tools. Moving around the platform is easy because the navigation is simple and user friendly too.

Cons

At the moment I don't have any complaints. my team is genuinely satisfied.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

4.0

Best platform and fast support

Pros

I have tried several outreach platforms and Reply is the best so far. Also it is user-friendly and has great features for running campaigns. Onboarding was quick and easy and I find the browser extension really handy. What really impresses me is the customer support as they respond incredibly fast.

Cons

I don't find it very reliable at accurately finding email addresses.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Small Business, 11-50 employees

4.0

Best platform and fast support

Pros

I have tried several outreach platforms and Reply is the best so far. Also it is user-friendly and has great features for running campaigns. Onboarding was quick and easy and I find the browser extension really handy. What really impresses me is the customer support as they respond incredibly fast.

Cons

I don't find it very reliable at accurately finding email addresses.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Small Business, 11-50 employees

4.0

Best platform and fast support

Pros

I have tried several outreach platforms and Reply is the best so far. Also it is user-friendly and has great features for running campaigns. Onboarding was quick and easy and I find the browser extension really handy. What really impresses me is the customer support as they respond incredibly fast.

Cons

I don't find it very reliable at accurately finding email addresses.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Small Business, 11-50 employees

5.0

Responsive team, always assisting

Pros

something about reply i like most is how responsive their team is. I am always asking questions and picking up new tips about handling our account and every person I have reached out to has been really willing to jump in and assist me.

Cons

Sometimes I find the interface isn't very user friendly and I feel there are a lot of little tricks and workarounds I need to learn to use it well.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Small Business, 11-50 employees

5.0

Responsive team, always assisting

Pros

something about reply i like most is how responsive their team is. I am always asking questions and picking up new tips about handling our account and every person I have reached out to has been really willing to jump in and assist me.

Cons

Sometimes I find the interface isn't very user friendly and I feel there are a lot of little tricks and workarounds I need to learn to use it well.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Small Business, 11-50 employees

5.0

Responsive team, always assisting

Pros

something about reply i like most is how responsive their team is. I am always asking questions and picking up new tips about handling our account and every person I have reached out to has been really willing to jump in and assist me.

Cons

Sometimes I find the interface isn't very user friendly and I feel there are a lot of little tricks and workarounds I need to learn to use it well.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

JB
John B.

Small Business, 11-50 employees

5.0

Alerts on interest and opt-outs

Pros

What I love most about Reply.io is that it automatically notifies me when someone shows interest or decides to opt out.

Cons

At the moment, I don't really have any complaints, though I wish it were a bit more affordable overall.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JB
John B.

Small Business, 11-50 employees

5.0

Alerts on interest and opt-outs

Pros

What I love most about Reply.io is that it automatically notifies me when someone shows interest or decides to opt out.

Cons

At the moment, I don't really have any complaints, though I wish it were a bit more affordable overall.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JB
John B.

Small Business, 11-50 employees

5.0

Alerts on interest and opt-outs

Pros

What I love most about Reply.io is that it automatically notifies me when someone shows interest or decides to opt out.

Cons

At the moment, I don't really have any complaints, though I wish it were a bit more affordable overall.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CS
Chris S.

Small Business, 11-50 employees

4.0

Absolutely amazed by support

Pros

While Reply.io's features stand up very well against other solutions, I have been absolutely amazed by their support team they helped us even before we officially became customers.

Cons

I would have appreciated more interactive tools in the editor for instance, simpler ways to embed videos, add calendar links and similar extras as optional upgrades. however, all the essential features my team required are included and work reliably.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9