Total 1506 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

CS
Chris S.

Small Business, 11-50 employees

4.0

Absolutely amazed by support

Pros

While Reply.io's features stand up very well against other solutions, I have been absolutely amazed by their support team they helped us even before we officially became customers.

Cons

I would have appreciated more interactive tools in the editor for instance, simpler ways to embed videos, add calendar links and similar extras as optional upgrades. however, all the essential features my team required are included and work reliably.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

CS
Chris S.

Small Business, 11-50 employees

4.0

Absolutely amazed by support

Pros

While Reply.io's features stand up very well against other solutions, I have been absolutely amazed by their support team they helped us even before we officially became customers.

Cons

I would have appreciated more interactive tools in the editor for instance, simpler ways to embed videos, add calendar links and similar extras as optional upgrades. however, all the essential features my team required are included and work reliably.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

BW
Bernie W.

Small Business, 11-50 employees

5.0

82 million contacts, outperforms competitors

Pros

Reply is easy to use and I really like how well it connects with Salesforce. Plus it gives access to over 82 million U.S contacts across many industries. Customer support, follow-ups and onboarding have all been excellent. Also compared to others I have used like ZoomInfo and Outreach, it performs much better. It handles LinkedIn and email sequences well, was simple to set up and connect to my CRM and includes 1,000 monthly credits to verify emails. Honestly there's nothing not to like so I don't think you'll be disappointed.

Cons

I haven't found any drawbacks for my business when using Reply so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BW
Bernie W.

Small Business, 11-50 employees

5.0

82 million contacts, outperforms competitors

Pros

Reply is easy to use and I really like how well it connects with Salesforce. Plus it gives access to over 82 million U.S contacts across many industries. Customer support, follow-ups and onboarding have all been excellent. Also compared to others I have used like ZoomInfo and Outreach, it performs much better. It handles LinkedIn and email sequences well, was simple to set up and connect to my CRM and includes 1,000 monthly credits to verify emails. Honestly there's nothing not to like so I don't think you'll be disappointed.

Cons

I haven't found any drawbacks for my business when using Reply so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BW
Bernie W.

Small Business, 11-50 employees

5.0

82 million contacts, outperforms competitors

Pros

Reply is easy to use and I really like how well it connects with Salesforce. Plus it gives access to over 82 million U.S contacts across many industries. Customer support, follow-ups and onboarding have all been excellent. Also compared to others I have used like ZoomInfo and Outreach, it performs much better. It handles LinkedIn and email sequences well, was simple to set up and connect to my CRM and includes 1,000 monthly credits to verify emails. Honestly there's nothing not to like so I don't think you'll be disappointed.

Cons

I haven't found any drawbacks for my business when using Reply so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DK
Dmytro K.

Small Business, 11-50 employees

5.0

Clean ui, flexible variables

Pros

I have loved the clean UI, the helpful support team, the flexible dynamic variables and the omnichannel possibilities.

Cons

Honestly I cannot point to any negatives overall, Reply is the best service I have ever used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DK
Dmytro K.

Small Business, 11-50 employees

5.0

Clean ui, flexible variables

Pros

I have loved the clean UI, the helpful support team, the flexible dynamic variables and the omnichannel possibilities.

Cons

Honestly I cannot point to any negatives overall, Reply is the best service I have ever used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DK
Dmytro K.

Small Business, 11-50 employees

5.0

Clean ui, flexible variables

Pros

I have loved the clean UI, the helpful support team, the flexible dynamic variables and the omnichannel possibilities.

Cons

Honestly I cannot point to any negatives overall, Reply is the best service I have ever used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DS
Daniel S.

Small Business, 11-50 employees

5.0

Support helped every step

Pros

Reply's customer support really impressed me they've helped me every single step so I can fully utilize the Reply.io platform very effectively.

Cons

I had to deal with a bot before I could finally talk to a real customer service representative.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

VN
Victor N.

Small Business, 11-50 employees

5.0

Best ROI since 2017

Pros

I have relied on Reply since 2017 and by a long shot it delivered the best ROI of any channel for our team!

Cons

there's nothing to point out I am pleased with every aspect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DS
Daniel S.

Small Business, 11-50 employees

5.0

Support helped every step

Pros

Reply's customer support really impressed me they've helped me every single step so I can fully utilize the Reply.io platform very effectively.

Cons

I had to deal with a bot before I could finally talk to a real customer service representative.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

VN
Victor N.

Small Business, 11-50 employees

5.0

Best ROI since 2017

Pros

I have relied on Reply since 2017 and by a long shot it delivered the best ROI of any channel for our team!

Cons

there's nothing to point out I am pleased with every aspect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DS
Daniel S.

Small Business, 11-50 employees

5.0

Support helped every step

Pros

Reply's customer support really impressed me they've helped me every single step so I can fully utilize the Reply.io platform very effectively.

Cons

I had to deal with a bot before I could finally talk to a real customer service representative.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

VN
Victor N.

Small Business, 11-50 employees

5.0

Best ROI since 2017

Pros

I have relied on Reply since 2017 and by a long shot it delivered the best ROI of any channel for our team!

Cons

there's nothing to point out I am pleased with every aspect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AH
Andrew H.

Small Business, 11-50 employees

5.0

Reasonable price, excellent support

Pros

Reply Software interface is very user friendly, the pricing reasonable and the support is excellent.

Cons

Every so often I think the AI's content suggestions miss the mark and aren't very helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AH
Andrew H.

Small Business, 11-50 employees

5.0

Reasonable price, excellent support

Pros

Reply Software interface is very user friendly, the pricing reasonable and the support is excellent.

Cons

Every so often I think the AI's content suggestions miss the mark and aren't very helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AH
Andrew H.

Small Business, 11-50 employees

5.0

Reasonable price, excellent support

Pros

Reply Software interface is very user friendly, the pricing reasonable and the support is excellent.

Cons

Every so often I think the AI's content suggestions miss the mark and aren't very helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid Market, 51-100 employees

4.0

Simple sequence setup and control

Pros

What I appreciate is how simple it is to set up sequences and how effortless it is to manage and control them.

Cons

However, I am frustrated that it cannot automate messages directly within LinkedIn Recruiter.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Mid Market, 51-100 employees

4.0

Simple sequence setup and control

Pros

What I appreciate is how simple it is to set up sequences and how effortless it is to manage and control them.

Cons

However, I am frustrated that it cannot automate messages directly within LinkedIn Recruiter.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Mid Market, 51-100 employees

4.0

Simple sequence setup and control

Pros

What I appreciate is how simple it is to set up sequences and how effortless it is to manage and control them.

Cons

However, I am frustrated that it cannot automate messages directly within LinkedIn Recruiter.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9