Total 1506 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Mid Market, 51-100 employees

5.0

fit our needs :)

Pros

I appreciate how it lets me tailor variables and content to fit each need. The interface is extremely user-friendly and I find it easy to navigate. I can run multiple successful campaigns at the same time without any issues.

Cons

I find it's not particularly cost-effective and I have to spend a little extra time setting up campaigns. That's about the only downsides I have encountered.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM
Juan M.

Small Business, 11-50 employees

5.0

Verified list and AI templates

Pros

The platform is highly user friendly and the variety of settings it offers really streamlines and boosts automation efficiency. It also brings handy extras like verified contact lists and AI-powered templates and I appreciate that they integrate an email warmer through a partner.

Cons

At this stage, I haven't run into anything I dislike. compared to other tools I have tried, I personally rate it as one of the better options available.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

JM
Juan M.

Small Business, 11-50 employees

5.0

Verified list and AI templates

Pros

The platform is highly user friendly and the variety of settings it offers really streamlines and boosts automation efficiency. It also brings handy extras like verified contact lists and AI-powered templates and I appreciate that they integrate an email warmer through a partner.

Cons

At this stage, I haven't run into anything I dislike. compared to other tools I have tried, I personally rate it as one of the better options available.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

JM
Juan M.

Small Business, 11-50 employees

5.0

Verified list and AI templates

Pros

The platform is highly user friendly and the variety of settings it offers really streamlines and boosts automation efficiency. It also brings handy extras like verified contact lists and AI-powered templates and I appreciate that they integrate an email warmer through a partner.

Cons

At this stage, I haven't run into anything I dislike. compared to other tools I have tried, I personally rate it as one of the better options available.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

5.0

quick personalization

Pros

Because of my particular need to reach out to companies, I am consistently impressed by a tool that makes it fast, simple and smooth to personalize and dispatch my emails that's Reply.io in my experience! The team genuinely seems focused on customer happiness, since every question I have ever raised gets answered promptly via chat or through a video walkthrough with a support rep. Being new to cold outreach marketing, I have been able to come up to speed rapidly and have seen excellent results.

Cons

I really appreciate that they're rolling out new capabilities and while I am a fan of the data tool, I wish it offered more granular filtering by industry at the moment it's pretty generalized and made it easy to verify whether a company is bootstrapped or backed by PE/VC investors. That said, it's a fantastic and logical addition to their platform and fits perfectly for people like me indeed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

5.0

quick personalization

Pros

Because of my particular need to reach out to companies, I am consistently impressed by a tool that makes it fast, simple and smooth to personalize and dispatch my emails that's Reply.io in my experience! The team genuinely seems focused on customer happiness, since every question I have ever raised gets answered promptly via chat or through a video walkthrough with a support rep. Being new to cold outreach marketing, I have been able to come up to speed rapidly and have seen excellent results.

Cons

I really appreciate that they're rolling out new capabilities and while I am a fan of the data tool, I wish it offered more granular filtering by industry at the moment it's pretty generalized and made it easy to verify whether a company is bootstrapped or backed by PE/VC investors. That said, it's a fantastic and logical addition to their platform and fits perfectly for people like me indeed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

5.0

quick personalization

Pros

Because of my particular need to reach out to companies, I am consistently impressed by a tool that makes it fast, simple and smooth to personalize and dispatch my emails that's Reply.io in my experience! The team genuinely seems focused on customer happiness, since every question I have ever raised gets answered promptly via chat or through a video walkthrough with a support rep. Being new to cold outreach marketing, I have been able to come up to speed rapidly and have seen excellent results.

Cons

I really appreciate that they're rolling out new capabilities and while I am a fan of the data tool, I wish it offered more granular filtering by industry at the moment it's pretty generalized and made it easy to verify whether a company is bootstrapped or backed by PE/VC investors. That said, it's a fantastic and logical addition to their platform and fits perfectly for people like me indeed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LB
Lianna B.

Mid Market, 51-100 employees

5.0

Less complicated than Salesforce

Pros

After trying many email tools that work with Salesforce, I finally found Reply and I think it will change how our team works. It is very easy to use, much less complicated than Salesforce, honestly. The support team has been outstanding and quick to help as they usually reply within 20 minutes and are friendly and practical. I also really like the monthly billing option. Paying month-to-month fits our teams cash flow and budget much better.

Cons

As it stands, I am limited to sending 400 emails per email address each day which becomes a real bottleneck when I am building out a large cold outreach campaign. For big-volume efforts this throttle can slow my progress and force me to stagger sends over multiple days. I'd love to see that limit raised in the future so I can run larger campaigns more efficiently without having to juggle accounts or timing.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

LB
Lianna B.

Mid Market, 51-100 employees

5.0

Less complicated than Salesforce

Pros

After trying many email tools that work with Salesforce, I finally found Reply and I think it will change how our team works. It is very easy to use, much less complicated than Salesforce, honestly. The support team has been outstanding and quick to help as they usually reply within 20 minutes and are friendly and practical. I also really like the monthly billing option. Paying month-to-month fits our teams cash flow and budget much better.

Cons

As it stands, I am limited to sending 400 emails per email address each day which becomes a real bottleneck when I am building out a large cold outreach campaign. For big-volume efforts this throttle can slow my progress and force me to stagger sends over multiple days. I'd love to see that limit raised in the future so I can run larger campaigns more efficiently without having to juggle accounts or timing.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

LB
Lianna B.

Mid Market, 51-100 employees

5.0

Less complicated than Salesforce

Pros

After trying many email tools that work with Salesforce, I finally found Reply and I think it will change how our team works. It is very easy to use, much less complicated than Salesforce, honestly. The support team has been outstanding and quick to help as they usually reply within 20 minutes and are friendly and practical. I also really like the monthly billing option. Paying month-to-month fits our teams cash flow and budget much better.

Cons

As it stands, I am limited to sending 400 emails per email address each day which becomes a real bottleneck when I am building out a large cold outreach campaign. For big-volume efforts this throttle can slow my progress and force me to stagger sends over multiple days. I'd love to see that limit raised in the future so I can run larger campaigns more efficiently without having to juggle accounts or timing.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

JM
Jessica M.

Mid Market, 51-100 employees

4.0

Regular updates, easy to find

Pros

The interface is incredibly user friendly and makes it simple for my team to find things and I genuinely appreciate that the team behind it keeps updating and improving the product regularly!

Cons

I'd like to see a few more features, such as the ability to create custom call dispositions, because that would be a helpful addition.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

LH
Logan H.

Small Business, 11-50 employees

3.0

Easy start, support fixes confusion

Pros

It is easy to install and get running and their customer support has been consistently excellent whenever I needed help.

Cons

At first, getting the hang of certain features was a bit confusing for me and I ran into a few stumbling blocks but a member of their support team stepped in and sorted everything out the very next day.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

JM
Jessica M.

Mid Market, 51-100 employees

4.0

Regular updates, easy to find

Pros

The interface is incredibly user friendly and makes it simple for my team to find things and I genuinely appreciate that the team behind it keeps updating and improving the product regularly!

Cons

I'd like to see a few more features, such as the ability to create custom call dispositions, because that would be a helpful addition.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

LH
Logan H.

Small Business, 11-50 employees

3.0

Easy start, support fixes confusion

Pros

It is easy to install and get running and their customer support has been consistently excellent whenever I needed help.

Cons

At first, getting the hang of certain features was a bit confusing for me and I ran into a few stumbling blocks but a member of their support team stepped in and sorted everything out the very next day.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

JM
Jessica M.

Mid Market, 51-100 employees

4.0

Regular updates, easy to find

Pros

The interface is incredibly user friendly and makes it simple for my team to find things and I genuinely appreciate that the team behind it keeps updating and improving the product regularly!

Cons

I'd like to see a few more features, such as the ability to create custom call dispositions, because that would be a helpful addition.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

LH
Logan H.

Small Business, 11-50 employees

3.0

Easy start, support fixes confusion

Pros

It is easy to install and get running and their customer support has been consistently excellent whenever I needed help.

Cons

At first, getting the hang of certain features was a bit confusing for me and I ran into a few stumbling blocks but a member of their support team stepped in and sorted everything out the very next day.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Small Business, 11-50 employees

4.0

always get quick answers

Pros

Their onboarding support is really useful for setting up my account and they consistently respond quickly whenever I have questions or need clarification.

Cons

During the initial setup a few steps weren't very clear about what to do which confused me at first but I managed to work it out now.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A
Anonymous

Small Business, 11-50 employees

4.0

always get quick answers

Pros

Their onboarding support is really useful for setting up my account and they consistently respond quickly whenever I have questions or need clarification.

Cons

During the initial setup a few steps weren't very clear about what to do which confused me at first but I managed to work it out now.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A
Anonymous

Small Business, 11-50 employees

4.0

always get quick answers

Pros

Their onboarding support is really useful for setting up my account and they consistently respond quickly whenever I have questions or need clarification.

Cons

During the initial setup a few steps weren't very clear about what to do which confused me at first but I managed to work it out now.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

AL
Alexandr L.

Small Business, 11-50 employees

5.0

Interface and tools are great

Pros

Everything is good as I like the interface, the range of tools and the quick support.

Cons

For now, I don't have suggestions. perhaps LinkedIn automation tracking needs revisiting in future

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8