Total 1506 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

AL
Alexandr L.

Small Business, 11-50 employees

5.0

Interface and tools are great

Pros

Everything is good as I like the interface, the range of tools and the quick support.

Cons

For now, I don't have suggestions. perhaps LinkedIn automation tracking needs revisiting in future

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

AL
Alexandr L.

Small Business, 11-50 employees

5.0

Interface and tools are great

Pros

Everything is good as I like the interface, the range of tools and the quick support.

Cons

For now, I don't have suggestions. perhaps LinkedIn automation tracking needs revisiting in future

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

BC
Benjamin C.

Small Business, 11-50 employees

5.0

Data beta reveals hidden leads

Pros

I have had a lot of fun digging into Reply's data beta it has helped me spot relevant leads tucked away inside a pretty extensive database.

Cons

For what it's worth, I find it excellent for cross-channel prospecting but in my experience the CMS side could use some beefing up to truly function as a complete end-to-end sales engine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

WB
Will B.

Small Business, 11-50 employees

5.0

Packed with resources

Pros

Reply is an excellent service and is very easy to use plus is packed with an impressive suite of resources that make reaching out to candidates genuinely convenient.

Cons

Although I have noticed a few technical limitations, I haven't found them to impede or disrupt our overall process or workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BC
Benjamin C.

Small Business, 11-50 employees

5.0

Data beta reveals hidden leads

Pros

I have had a lot of fun digging into Reply's data beta it has helped me spot relevant leads tucked away inside a pretty extensive database.

Cons

For what it's worth, I find it excellent for cross-channel prospecting but in my experience the CMS side could use some beefing up to truly function as a complete end-to-end sales engine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

WB
Will B.

Small Business, 11-50 employees

5.0

Packed with resources

Pros

Reply is an excellent service and is very easy to use plus is packed with an impressive suite of resources that make reaching out to candidates genuinely convenient.

Cons

Although I have noticed a few technical limitations, I haven't found them to impede or disrupt our overall process or workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BC
Benjamin C.

Small Business, 11-50 employees

5.0

Data beta reveals hidden leads

Pros

I have had a lot of fun digging into Reply's data beta it has helped me spot relevant leads tucked away inside a pretty extensive database.

Cons

For what it's worth, I find it excellent for cross-channel prospecting but in my experience the CMS side could use some beefing up to truly function as a complete end-to-end sales engine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

WB
Will B.

Small Business, 11-50 employees

5.0

Packed with resources

Pros

Reply is an excellent service and is very easy to use plus is packed with an impressive suite of resources that make reaching out to candidates genuinely convenient.

Cons

Although I have noticed a few technical limitations, I haven't found them to impede or disrupt our overall process or workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JF
Jillian F.

Small Business, 11-50 employees

4.0

opened metrics help a lot

Pros

The follow-up sequences work really well. I also appreciate seeing the opened metrics because they help me figure out which emails get better response rates.

Cons

On the downside, the backend management can be a bit sluggish. Frequently I need to upload a CSV for a group several times before it actually completes the upload.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Small Business, 11-50 employees

4.0

good tool!

Pros

I really enjoy how effortless it is to set up sequences and keep tabs on contacts and I also value the integration with Pipedrive plus various other tools.

Cons

A drawback for me is that certain capabilities, such as custom status tagging, aren't available yet. still, I appreciate that the team listens and appears committed to improving the software based on user feedback.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Small Business, 11-50 employees

5.0

has affordable tools for small business

Pros

They provide affordable marketing tools that small businesses can actually use and their customer support has been excellent!

Cons

At this stage, I haven't yet run into anything about the product that I truly dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JF
Jillian F.

Small Business, 11-50 employees

4.0

opened metrics help a lot

Pros

The follow-up sequences work really well. I also appreciate seeing the opened metrics because they help me figure out which emails get better response rates.

Cons

On the downside, the backend management can be a bit sluggish. Frequently I need to upload a CSV for a group several times before it actually completes the upload.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Small Business, 11-50 employees

4.0

good tool!

Pros

I really enjoy how effortless it is to set up sequences and keep tabs on contacts and I also value the integration with Pipedrive plus various other tools.

Cons

A drawback for me is that certain capabilities, such as custom status tagging, aren't available yet. still, I appreciate that the team listens and appears committed to improving the software based on user feedback.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Small Business, 11-50 employees

5.0

has affordable tools for small business

Pros

They provide affordable marketing tools that small businesses can actually use and their customer support has been excellent!

Cons

At this stage, I haven't yet run into anything about the product that I truly dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JF
Jillian F.

Small Business, 11-50 employees

4.0

opened metrics help a lot

Pros

The follow-up sequences work really well. I also appreciate seeing the opened metrics because they help me figure out which emails get better response rates.

Cons

On the downside, the backend management can be a bit sluggish. Frequently I need to upload a CSV for a group several times before it actually completes the upload.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Small Business, 11-50 employees

4.0

good tool!

Pros

I really enjoy how effortless it is to set up sequences and keep tabs on contacts and I also value the integration with Pipedrive plus various other tools.

Cons

A drawback for me is that certain capabilities, such as custom status tagging, aren't available yet. still, I appreciate that the team listens and appears committed to improving the software based on user feedback.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Small Business, 11-50 employees

5.0

has affordable tools for small business

Pros

They provide affordable marketing tools that small businesses can actually use and their customer support has been excellent!

Cons

At this stage, I haven't yet run into anything about the product that I truly dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

3.0

Great sequences, unstable extension

Pros

Using Reply.io, I found the interface user friendly and appreciated how easily I could build multiple outreach sequences with conditional logic which made our initial outbound email rollout far smoother. As with other email marketing tools, we segmented lists based on early replies and then placed contacts into the appropriate sequences. I am confident colleagues will pick up the platform quickly.

Cons

The Chrome extension was pretty unstable for me. I attempted to scan pages for email addresses several times but kept getting little or no results, so I ended up bringing in a separate email-finding tool to fill the gap. It would also help if inbox alerts were more noticeable, since messages sometimes went unanswered longer than they should because notifications were easy to miss.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

A
Anonymous

Small Business, 11-50 employees

3.0

Great sequences, unstable extension

Pros

Using Reply.io, I found the interface user friendly and appreciated how easily I could build multiple outreach sequences with conditional logic which made our initial outbound email rollout far smoother. As with other email marketing tools, we segmented lists based on early replies and then placed contacts into the appropriate sequences. I am confident colleagues will pick up the platform quickly.

Cons

The Chrome extension was pretty unstable for me. I attempted to scan pages for email addresses several times but kept getting little or no results, so I ended up bringing in a separate email-finding tool to fill the gap. It would also help if inbox alerts were more noticeable, since messages sometimes went unanswered longer than they should because notifications were easy to miss.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

A
Anonymous

Small Business, 11-50 employees

3.0

Great sequences, unstable extension

Pros

Using Reply.io, I found the interface user friendly and appreciated how easily I could build multiple outreach sequences with conditional logic which made our initial outbound email rollout far smoother. As with other email marketing tools, we segmented lists based on early replies and then placed contacts into the appropriate sequences. I am confident colleagues will pick up the platform quickly.

Cons

The Chrome extension was pretty unstable for me. I attempted to scan pages for email addresses several times but kept getting little or no results, so I ended up bringing in a separate email-finding tool to fill the gap. It would also help if inbox alerts were more noticeable, since messages sometimes went unanswered longer than they should because notifications were easy to miss.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6