Logan U.
Small Business, 11-50 employees
“Easy drip campaigns”
Pros
What I like about it is how easy it is to build a drip campaign, the ability to send from multiple email addresses is really convenient and the analytics are simple but detailed enough to tell me how each campaign is doing.
Cons
I have noticed that, unlike HubSpot where campaign emails don't clutter your inbox, Reply.io sends all campaign messages through my work email account, so my mailbox ends up getting crowded and it's harder to manage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peter D.
Small Business, 11-50 employees
“Monitors metrics, simple to use”
Pros
I have been using Reply.io to send outreach messages to many recipients at once and I find it simple to monitor the resulting metrics and performance statistics.
Cons
For me, there's literally nothing I can complain about Reply handles the task flawlessly. I feel like every feature is covered and the developers clearly anticipated even the smallest details involved in sending emails.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Anonymous
Small Business, 11-50 employees
“Excellent tool, user-friendly interface”
Pros
It is an excellent tool for running email campaigns and the interface is very user friendly.
Cons
Personally, the user interface is great and I can navigate through everything with ease.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia H.
Small Business, 11-50 employees
“Generates emails from bullet points”
Pros
Let me tell you that I am not great at creative writing, so Reply.io has been a big help generating emails from short summaries or bullet points. it also tells me which versions are most likely to elicit a response which I appreciate.
Cons
Occasionally I have to start over and if I haven't saved a draft of my message the app can act glitchy and wipe out what I wrote, forcing me to redo the whole message from scratch.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Cynthia H.
Small Business, 11-50 employees
“Generates emails from bullet points”
Pros
Let me tell you that I am not great at creative writing, so Reply.io has been a big help generating emails from short summaries or bullet points. it also tells me which versions are most likely to elicit a response which I appreciate.
Cons
Occasionally I have to start over and if I haven't saved a draft of my message the app can act glitchy and wipe out what I wrote, forcing me to redo the whole message from scratch.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Thibaud M.
Mid Market, 51-100 employees
“reply prediction rocks”
Pros
Overall I am impressed by how user-friendly it is and the browser extension is the best. Email reply prediction helps, scaling campaigns is simple and support rocks!
Cons
Honestly I cannot find any faults. this is an ideal outreach tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Thibaud M.
Mid Market, 51-100 employees
“reply prediction rocks”
Pros
Overall I am impressed by how user-friendly it is and the browser extension is the best. Email reply prediction helps, scaling campaigns is simple and support rocks!
Cons
Honestly I cannot find any faults. this is an ideal outreach tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Abhishek A.
Small Business, 11-50 employees
“Sends 1500 cold emails”
Pros
I send up to 1500 cold emails per account and it works the best.
Cons
Warming up is charged separately and my number of sender IDs is limited by my plan
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Abhishek A.
Small Business, 11-50 employees
“Sends 1500 cold emails”
Pros
I send up to 1500 cold emails per account and it works the best.
Cons
Warming up is charged separately and my number of sender IDs is limited by my plan
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Anonymous
Small Business, 11-50 employees
“Easy, flexible and great ui”
Pros
The product is easy and flexible. Also it's user friendly and offers a great UI overall.
Cons
Honestly I don't have anything major to complain about but LinkedIn outreach automation would be a welcome addition.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“Easy, flexible and great ui”
Pros
The product is easy and flexible. Also it's user friendly and offers a great UI overall.
Cons
Honestly I don't have anything major to complain about but LinkedIn outreach automation would be a welcome addition.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arpit J.
Small Business, 11-50 employees
“support goes extra mile”
Pros
Email campaigns have become our single most productive channel for generating new leads. Right now we blast out over 1,500 emails a day and that scale is only possible thanks to Reply.io. Our outreach sequences run end-to-end automatically and the platform's integrations let us push those leads straight into our sales CRM without manual work. Their support team has been great consistently helpful and ready to go the extra mile whenever we have questions or need assistance.
Cons
I'd like to see the LinkedIn automation features beefed up so we can reach prospects on LinkedIn as easily as we do by email. Right now the LinkedIn automation is fairly basic and doesn't offer the breadth of capabilities we'd expect, so improving that functionality would help brands combine LinkedIn outreach with their email sequences more effectively.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“so far so good”
Pros
Reply offers features you don't usually see in other email automation tools. I especially liked using their Warm up tool which automatically prepares a new domain for mass outreach so my emails avoid the spam folder. Most importantly, their customer service is outstanding. Besides a comprehensive knowledge base that covers every facet of the tool, their team responds quickly to questions over chat and email.
Cons
There isn't much I don't like about the platform! It has tons of bells and whistles, so newcomers to email automation may feel overwhelmed. Still, the team is approachable and very quick to reply to customer service inquiries for support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Kristen A.
Small Business, 11-50 employees
“Chat replies under five minutes”
Pros
I am getting great value the platform has every feature I need and it builds incredibly fast. Their chat support is fantastic. they usually reply in under five minutes and give precise answers. I am really pleased using Reply.
Cons
There are some features that don't flow as smoothly or aren't fully automated yet and I notice it when I work with imperfect contact lists. For instance, if I upload a list missing details, I end up manually fixing company names or other fields which is fairly common across similar platforms.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Vladimir L.
Mid Market, 51-100 employees
“Easy start and scales naturally”
Pros
Reply Software is easy to use, simple to get started with and it scales naturally as my interactions grow.
Cons
Offering a discount to long-term clients would make sense, in my opinion.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Small Business, 11-50 employees
“highly recommended!”
Pros
Honestly it's incredibly easy and user-friendly. Also I can automate almost everything. I have already sent over 1,000 emails and the warm-up process keeps things safe. Their customer support is amazing and very quick to respond. I would absolutely recommend it, 100%.
Cons
There isn't much I dislike about the software. in my experience they've really simplified the whole workflow, so it's genuinely easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Arpit J.
Small Business, 11-50 employees
“support goes extra mile”
Pros
Email campaigns have become our single most productive channel for generating new leads. Right now we blast out over 1,500 emails a day and that scale is only possible thanks to Reply.io. Our outreach sequences run end-to-end automatically and the platform's integrations let us push those leads straight into our sales CRM without manual work. Their support team has been great consistently helpful and ready to go the extra mile whenever we have questions or need assistance.
Cons
I'd like to see the LinkedIn automation features beefed up so we can reach prospects on LinkedIn as easily as we do by email. Right now the LinkedIn automation is fairly basic and doesn't offer the breadth of capabilities we'd expect, so improving that functionality would help brands combine LinkedIn outreach with their email sequences more effectively.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“so far so good”
Pros
Reply offers features you don't usually see in other email automation tools. I especially liked using their Warm up tool which automatically prepares a new domain for mass outreach so my emails avoid the spam folder. Most importantly, their customer service is outstanding. Besides a comprehensive knowledge base that covers every facet of the tool, their team responds quickly to questions over chat and email.
Cons
There isn't much I don't like about the platform! It has tons of bells and whistles, so newcomers to email automation may feel overwhelmed. Still, the team is approachable and very quick to reply to customer service inquiries for support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Kristen A.
Small Business, 11-50 employees
“Chat replies under five minutes”
Pros
I am getting great value the platform has every feature I need and it builds incredibly fast. Their chat support is fantastic. they usually reply in under five minutes and give precise answers. I am really pleased using Reply.
Cons
There are some features that don't flow as smoothly or aren't fully automated yet and I notice it when I work with imperfect contact lists. For instance, if I upload a list missing details, I end up manually fixing company names or other fields which is fairly common across similar platforms.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Vladimir L.
Mid Market, 51-100 employees
“Easy start and scales naturally”
Pros
Reply Software is easy to use, simple to get started with and it scales naturally as my interactions grow.
Cons
Offering a discount to long-term clients would make sense, in my opinion.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8