Reply Software

Reply Software Reviews

Total 1010 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

LU

Logan U.

Small Business, 11-50 employees

5.0
October 2022

Easy drip campaigns

Pros

What I like about it is how easy it is to build a drip campaign, the ability to send from multiple email addresses is really convenient and the analytics are simple but detailed enough to tell me how each campaign is doing.

Cons

I have noticed that, unlike HubSpot where campaign emails don't clutter your inbox, Reply.io sends all campaign messages through my work email account, so my mailbox ends up getting crowded and it's harder to manage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PD

Peter D.

Small Business, 11-50 employees

4.0
October 2022

Monitors metrics, simple to use

Pros

I have been using Reply.io to send outreach messages to many recipients at once and I find it simple to monitor the resulting metrics and performance statistics.

Cons

For me, there's literally nothing I can complain about Reply handles the task flawlessly. I feel like every feature is covered and the developers clearly anticipated even the smallest details involved in sending emails.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

A

Anonymous

Small Business, 11-50 employees

5.0
October 2022

Excellent tool, user-friendly interface

Pros

It is an excellent tool for running email campaigns and the interface is very user friendly.

Cons

Personally, the user interface is great and I can navigate through everything with ease.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CH

Cynthia H.

Small Business, 11-50 employees

5.0
October 2022

Generates emails from bullet points

Pros

Let me tell you that I am not great at creative writing, so Reply.io has been a big help generating emails from short summaries or bullet points. it also tells me which versions are most likely to elicit a response which I appreciate.

Cons

Occasionally I have to start over and if I haven't saved a draft of my message the app can act glitchy and wipe out what I wrote, forcing me to redo the whole message from scratch.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

CH

Cynthia H.

Small Business, 11-50 employees

5.0
October 2022

Generates emails from bullet points

Pros

Let me tell you that I am not great at creative writing, so Reply.io has been a big help generating emails from short summaries or bullet points. it also tells me which versions are most likely to elicit a response which I appreciate.

Cons

Occasionally I have to start over and if I haven't saved a draft of my message the app can act glitchy and wipe out what I wrote, forcing me to redo the whole message from scratch.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

TM

Thibaud M.

Mid Market, 51-100 employees

5.0
October 2022

reply prediction rocks

Pros

Overall I am impressed by how user-friendly it is and the browser extension is the best. Email reply prediction helps, scaling campaigns is simple and support rocks!

Cons

Honestly I cannot find any faults. this is an ideal outreach tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TM

Thibaud M.

Mid Market, 51-100 employees

5.0
October 2022

reply prediction rocks

Pros

Overall I am impressed by how user-friendly it is and the browser extension is the best. Email reply prediction helps, scaling campaigns is simple and support rocks!

Cons

Honestly I cannot find any faults. this is an ideal outreach tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AA

Abhishek A.

Small Business, 11-50 employees

4.0
October 2022

Sends 1500 cold emails

Pros

I send up to 1500 cold emails per account and it works the best.

Cons

Warming up is charged separately and my number of sender IDs is limited by my plan

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

AA

Abhishek A.

Small Business, 11-50 employees

4.0
October 2022

Sends 1500 cold emails

Pros

I send up to 1500 cold emails per account and it works the best.

Cons

Warming up is charged separately and my number of sender IDs is limited by my plan

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

A

Anonymous

Small Business, 11-50 employees

5.0
October 2022

Easy, flexible and great ui

Pros

The product is easy and flexible. Also it's user friendly and offers a great UI overall.

Cons

Honestly I don't have anything major to complain about but LinkedIn outreach automation would be a welcome addition.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

5.0
October 2022

Easy, flexible and great ui

Pros

The product is easy and flexible. Also it's user friendly and offers a great UI overall.

Cons

Honestly I don't have anything major to complain about but LinkedIn outreach automation would be a welcome addition.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AJ

Arpit J.

Small Business, 11-50 employees

5.0
October 2022

support goes extra mile

Pros

Email campaigns have become our single most productive channel for generating new leads. Right now we blast out over 1,500 emails a day and that scale is only possible thanks to Reply.io. Our outreach sequences run end-to-end automatically and the platform's integrations let us push those leads straight into our sales CRM without manual work. Their support team has been great consistently helpful and ready to go the extra mile whenever we have questions or need assistance.

Cons

I'd like to see the LinkedIn automation features beefed up so we can reach prospects on LinkedIn as easily as we do by email. Right now the LinkedIn automation is fairly basic and doesn't offer the breadth of capabilities we'd expect, so improving that functionality would help brands combine LinkedIn outreach with their email sequences more effectively.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

5.0
October 2022

so far so good

Pros

Reply offers features you don't usually see in other email automation tools. I especially liked using their Warm up tool which automatically prepares a new domain for mass outreach so my emails avoid the spam folder. Most importantly, their customer service is outstanding. Besides a comprehensive knowledge base that covers every facet of the tool, their team responds quickly to questions over chat and email.

Cons

There isn't much I don't like about the platform! It has tons of bells and whistles, so newcomers to email automation may feel overwhelmed. Still, the team is approachable and very quick to reply to customer service inquiries for support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

KA

Kristen A.

Small Business, 11-50 employees

5.0
October 2022

Chat replies under five minutes

Pros

I am getting great value the platform has every feature I need and it builds incredibly fast. Their chat support is fantastic. they usually reply in under five minutes and give precise answers. I am really pleased using Reply.

Cons

There are some features that don't flow as smoothly or aren't fully automated yet and I notice it when I work with imperfect contact lists. For instance, if I upload a list missing details, I end up manually fixing company names or other fields which is fairly common across similar platforms.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

VL

Vladimir L.

Mid Market, 51-100 employees

5.0
October 2022

Easy start and scales naturally

Pros

Reply Software is easy to use, simple to get started with and it scales naturally as my interactions grow.

Cons

Offering a discount to long-term clients would make sense, in my opinion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Small Business, 11-50 employees

5.0
October 2022

highly recommended!

Pros

Honestly it's incredibly easy and user-friendly. Also I can automate almost everything. I have already sent over 1,000 emails and the warm-up process keeps things safe. Their customer support is amazing and very quick to respond. I would absolutely recommend it, 100%.

Cons

There isn't much I dislike about the software. in my experience they've really simplified the whole workflow, so it's genuinely easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AJ

Arpit J.

Small Business, 11-50 employees

5.0
October 2022

support goes extra mile

Pros

Email campaigns have become our single most productive channel for generating new leads. Right now we blast out over 1,500 emails a day and that scale is only possible thanks to Reply.io. Our outreach sequences run end-to-end automatically and the platform's integrations let us push those leads straight into our sales CRM without manual work. Their support team has been great consistently helpful and ready to go the extra mile whenever we have questions or need assistance.

Cons

I'd like to see the LinkedIn automation features beefed up so we can reach prospects on LinkedIn as easily as we do by email. Right now the LinkedIn automation is fairly basic and doesn't offer the breadth of capabilities we'd expect, so improving that functionality would help brands combine LinkedIn outreach with their email sequences more effectively.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small Business, 11-50 employees

5.0
October 2022

so far so good

Pros

Reply offers features you don't usually see in other email automation tools. I especially liked using their Warm up tool which automatically prepares a new domain for mass outreach so my emails avoid the spam folder. Most importantly, their customer service is outstanding. Besides a comprehensive knowledge base that covers every facet of the tool, their team responds quickly to questions over chat and email.

Cons

There isn't much I don't like about the platform! It has tons of bells and whistles, so newcomers to email automation may feel overwhelmed. Still, the team is approachable and very quick to reply to customer service inquiries for support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

KA

Kristen A.

Small Business, 11-50 employees

5.0
October 2022

Chat replies under five minutes

Pros

I am getting great value the platform has every feature I need and it builds incredibly fast. Their chat support is fantastic. they usually reply in under five minutes and give precise answers. I am really pleased using Reply.

Cons

There are some features that don't flow as smoothly or aren't fully automated yet and I notice it when I work with imperfect contact lists. For instance, if I upload a list missing details, I end up manually fixing company names or other fields which is fairly common across similar platforms.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

VL

Vladimir L.

Mid Market, 51-100 employees

5.0
October 2022

Easy start and scales naturally

Pros

Reply Software is easy to use, simple to get started with and it scales naturally as my interactions grow.

Cons

Offering a discount to long-term clients would make sense, in my opinion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8