Total 1506 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Small Business, 11-50 employees

5.0

Changed my business completely

Pros

I am a long time and honestly it's completely changed how I run my business. It is a powerful all in one tool thats made our sales process much more efficient and boosted our teams productivity. What I really like is how user friendly the interface is as it is clean and easy to use, even for people who aren't very tech-savvy. That makes managing campaigns stress-free and even enjoyable. The automation features really stand out. And I have automated tasks like writing and sending cold emails and scheduling follow-ups which saves a lot of time so we can focus on closing deals. The multi-channel support is also a big plus. I can reach prospects through email, LinkedIn, phone and SMS which has expanded our reach and made campaigns much more effective.

Cons

Although Reply.io is extremely capable, I found the initial configuration and the learning curve a little overwhelming, especially for people who haven't worked with sales automation tools before.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

5.0

Changed my business completely

Pros

I am a long time and honestly it's completely changed how I run my business. It is a powerful all in one tool thats made our sales process much more efficient and boosted our teams productivity. What I really like is how user friendly the interface is as it is clean and easy to use, even for people who aren't very tech-savvy. That makes managing campaigns stress-free and even enjoyable. The automation features really stand out. And I have automated tasks like writing and sending cold emails and scheduling follow-ups which saves a lot of time so we can focus on closing deals. The multi-channel support is also a big plus. I can reach prospects through email, LinkedIn, phone and SMS which has expanded our reach and made campaigns much more effective.

Cons

Although Reply.io is extremely capable, I found the initial configuration and the learning curve a little overwhelming, especially for people who haven't worked with sales automation tools before.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

AT
Alexandra T.

Mid Market, 51-100 employees

5.0

Seven years, still the best!

Pros

Using it for seven years now and remain very satisfied. It quickly became a central part of our sales workflow. The interface is easy to navigate and it's clear the team keeps adding genuinely useful features. Their support team is always available, extremely fast and very helpful. Over these seven years we explored other similar tools but none lived up to our needs which is why I can confidently say Reply.io is the best solution for us.

Cons

We honestly don't notice any real downsides. Maybe the only minor thing is that occasionally we don't take full advantage of the newest features because our day-to-day process leans on a limited set of capabilities. I wouldn't call that a fault of the platform it's more something for us to work on .

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

4.0

New features, great support

Pros

One thing I have noticed that they just rolled out some impressive new features and their customer support continues to stand out. Overall, it's a great product that is incredibly effective and time-saving.

Cons

the AI that evaluates my copy feels like it needs some fine-tuning, because I try to build genuine, personal rapport with clients and the scoring often comes across as too mechanical and impersonal which is frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

AT
Alexandra T.

Mid Market, 51-100 employees

5.0

Seven years, still the best!

Pros

Using it for seven years now and remain very satisfied. It quickly became a central part of our sales workflow. The interface is easy to navigate and it's clear the team keeps adding genuinely useful features. Their support team is always available, extremely fast and very helpful. Over these seven years we explored other similar tools but none lived up to our needs which is why I can confidently say Reply.io is the best solution for us.

Cons

We honestly don't notice any real downsides. Maybe the only minor thing is that occasionally we don't take full advantage of the newest features because our day-to-day process leans on a limited set of capabilities. I wouldn't call that a fault of the platform it's more something for us to work on .

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

4.0

New features, great support

Pros

One thing I have noticed that they just rolled out some impressive new features and their customer support continues to stand out. Overall, it's a great product that is incredibly effective and time-saving.

Cons

the AI that evaluates my copy feels like it needs some fine-tuning, because I try to build genuine, personal rapport with clients and the scoring often comes across as too mechanical and impersonal which is frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

AT
Alexandra T.

Mid Market, 51-100 employees

5.0

Seven years, still the best!

Pros

Using it for seven years now and remain very satisfied. It quickly became a central part of our sales workflow. The interface is easy to navigate and it's clear the team keeps adding genuinely useful features. Their support team is always available, extremely fast and very helpful. Over these seven years we explored other similar tools but none lived up to our needs which is why I can confidently say Reply.io is the best solution for us.

Cons

We honestly don't notice any real downsides. Maybe the only minor thing is that occasionally we don't take full advantage of the newest features because our day-to-day process leans on a limited set of capabilities. I wouldn't call that a fault of the platform it's more something for us to work on .

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

4.0

New features, great support

Pros

One thing I have noticed that they just rolled out some impressive new features and their customer support continues to stand out. Overall, it's a great product that is incredibly effective and time-saving.

Cons

the AI that evaluates my copy feels like it needs some fine-tuning, because I try to build genuine, personal rapport with clients and the scoring often comes across as too mechanical and impersonal which is frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

A
Anonymous

Small Business, 11-50 employees

5.0

provide updates stats

Pros

What stands out is how easyReply makes merging my lead lists with outreach messages while showing up-to-date stats like results, engagement and replies. Overall it really streamlines the whole outreach workflow thanks to a fantastic interface.

Cons

My only gripe is the price it's a bit on the high side. other than that I haven't found any real drawbacks to using Reply.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

DB
Dave B.

Small Business, 11-50 employees

5.0

AI features are game changer

Pros

I have really enjoyed using the AI feature it's been incredibly helpful. Seeing the counter that aggregates multiple signals to build an outreach sequence is impressive and it clearly boosts the chances of getting a response.

Cons

Regarding the data side, I am convinced it still needs significant attention and I wish there were filters available across every parameter to make sorting and analysis much more reliable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Mid Market, 51-100 employees

5.0

Extremely user-friendly

Pros

Reply Software interface is extremely user friendly and genuinely easy to navigate.

Cons

Occasionally, I have to restart the app to get accurate stats to display, although that only happens infrequently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Small Business, 11-50 employees

5.0

provide updates stats

Pros

What stands out is how easyReply makes merging my lead lists with outreach messages while showing up-to-date stats like results, engagement and replies. Overall it really streamlines the whole outreach workflow thanks to a fantastic interface.

Cons

My only gripe is the price it's a bit on the high side. other than that I haven't found any real drawbacks to using Reply.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

DB
Dave B.

Small Business, 11-50 employees

5.0

AI features are game changer

Pros

I have really enjoyed using the AI feature it's been incredibly helpful. Seeing the counter that aggregates multiple signals to build an outreach sequence is impressive and it clearly boosts the chances of getting a response.

Cons

Regarding the data side, I am convinced it still needs significant attention and I wish there were filters available across every parameter to make sorting and analysis much more reliable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Mid Market, 51-100 employees

5.0

Extremely user-friendly

Pros

Reply Software interface is extremely user friendly and genuinely easy to navigate.

Cons

Occasionally, I have to restart the app to get accurate stats to display, although that only happens infrequently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Small Business, 11-50 employees

5.0

provide updates stats

Pros

What stands out is how easyReply makes merging my lead lists with outreach messages while showing up-to-date stats like results, engagement and replies. Overall it really streamlines the whole outreach workflow thanks to a fantastic interface.

Cons

My only gripe is the price it's a bit on the high side. other than that I haven't found any real drawbacks to using Reply.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

DB
Dave B.

Small Business, 11-50 employees

5.0

AI features are game changer

Pros

I have really enjoyed using the AI feature it's been incredibly helpful. Seeing the counter that aggregates multiple signals to build an outreach sequence is impressive and it clearly boosts the chances of getting a response.

Cons

Regarding the data side, I am convinced it still needs significant attention and I wish there were filters available across every parameter to make sorting and analysis much more reliable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Mid Market, 51-100 employees

5.0

Extremely user-friendly

Pros

Reply Software interface is extremely user friendly and genuinely easy to navigate.

Cons

Occasionally, I have to restart the app to get accurate stats to display, although that only happens infrequently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Small Business, 11-50 employees

5.0

Third time's the charm

Pros

This is the third automated outreach platform I have used and hands down the best one so far. I am really impressed by how good their template builder is and by the overall user-friendly interface. The email warmup feature also came in super handy for me. This is my final choice.

Cons

For me, the only real downside is the cost. there are cheaper tools available but in my experience you genuinely get what you pay for when it comes to quality and features.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

5.0

Third time's the charm

Pros

This is the third automated outreach platform I have used and hands down the best one so far. I am really impressed by how good their template builder is and by the overall user-friendly interface. The email warmup feature also came in super handy for me. This is my final choice.

Cons

For me, the only real downside is the cost. there are cheaper tools available but in my experience you genuinely get what you pay for when it comes to quality and features.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

A
Anonymous

Small Business, 11-50 employees

5.0

Third time's the charm

Pros

This is the third automated outreach platform I have used and hands down the best one so far. I am really impressed by how good their template builder is and by the overall user-friendly interface. The email warmup feature also came in super handy for me. This is my final choice.

Cons

For me, the only real downside is the cost. there are cheaper tools available but in my experience you genuinely get what you pay for when it comes to quality and features.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10