Reply Software Reviews

“Personalized photos inside the email body”

Pros

I really value the sequences and the automatic personalized photos placed directly inside the email body

Cons

Occasionally the app seemed kind of glitchy and I am not completely certain whether that's truly happening or just my imagination

“Good campaigns but has issues”

Pros

For my workflows, it handles email campaigns automatically and shows me which sequences are performing consistently better than the others.

Cons

One issue I run into is that many companies use three or more different email formats, so I am often left guessing which format to pick for a contact. Because of that uncertainty it isn't very precise and I end up with bounced emails fairly regularly. Also, the Reply Chrome extension can be flaky sometimes it stops working and I have to remove it and reinstall it repeatedly. On top of that, when LinkedIn Sales Navigator updates their site, automated campaigns won't send unless I view the person's profile which throws off my outreach.

“Finds what I need”

Pros

The thing I love is the interface as it's user friendly and makes it simple to locate exactly what I need and whenever I reach out their support responds incredibly quickly.

Cons

At the moment I don't have any issues to report. when something does crop up I get in touch with support and I genuinely feel they listen, take the feedback seriously and frequently end up adding those suggestions to their roadmap.

“Good campaigns but has issues”

Pros

For my workflows, it handles email campaigns automatically and shows me which sequences are performing consistently better than the others.

Cons

One issue I run into is that many companies use three or more different email formats, so I am often left guessing which format to pick for a contact. Because of that uncertainty it isn't very precise and I end up with bounced emails fairly regularly. Also, the Reply Chrome extension can be flaky sometimes it stops working and I have to remove it and reinstall it repeatedly. On top of that, when LinkedIn Sales Navigator updates their site, automated campaigns won't send unless I view the person's profile which throws off my outreach.

“Finds what I need”

Pros

The thing I love is the interface as it's user friendly and makes it simple to locate exactly what I need and whenever I reach out their support responds incredibly quickly.

Cons

At the moment I don't have any issues to report. when something does crop up I get in touch with support and I genuinely feel they listen, take the feedback seriously and frequently end up adding those suggestions to their roadmap.

“Linkedin leads, then discovered more”

Pros

From my experience, Reply.io offers excellent lead-generation tools. I am a fan of its email features, LinkedIn automation and more. Initially I sought something specifically for LinkedIn leads, yet over time I tried several of Reply's other capabilities and ended up using them regularly, so I'd definitely recommend the platform.

Cons

I am not inclined to call anything here a deal-breaker, though I would like services like this to offer a longer free trial so I can evaluate features more thoroughly. All things considered, I think it's the best offering and definitely worth giving a try.

“Problems fixed in ten minutes”

Pros

Whenever I run into a problem with my Reply account or have questions about sequences, the support team at Reply who are always friendly fixes things for me within about ten minutes, every single time.

Cons

At times we end up having to log in and out far too often which gets annoying.

“Approachable support”

Pros

It is easy to use, their customer support is approachable, it's budget-friendly and there are no long-term commitments

Cons

That said, I notice the tool lacks some features compared with rivals but in my experience many of the extra functions others have and make you pay more for just aren't worth it.

“Linkedin leads, then discovered more”

Pros

From my experience, Reply.io offers excellent lead-generation tools. I am a fan of its email features, LinkedIn automation and more. Initially I sought something specifically for LinkedIn leads, yet over time I tried several of Reply's other capabilities and ended up using them regularly, so I'd definitely recommend the platform.

Cons

I am not inclined to call anything here a deal-breaker, though I would like services like this to offer a longer free trial so I can evaluate features more thoroughly. All things considered, I think it's the best offering and definitely worth giving a try.

“Problems fixed in ten minutes”

Pros

Whenever I run into a problem with my Reply account or have questions about sequences, the support team at Reply who are always friendly fixes things for me within about ten minutes, every single time.

Cons

At times we end up having to log in and out far too often which gets annoying.

“Approachable support”

Pros

It is easy to use, their customer support is approachable, it's budget-friendly and there are no long-term commitments

Cons

That said, I notice the tool lacks some features compared with rivals but in my experience many of the extra functions others have and make you pay more for just aren't worth it.

“Most caring CS team”

Pros

I have encountered no more caring CS team and I value product quality.

Cons

To me pricing feels somewhat confusing. Besides that, nothing else comes to mind.

“Most caring CS team”

Pros

I have encountered no more caring CS team and I value product quality.

Cons

To me pricing feels somewhat confusing. Besides that, nothing else comes to mind.

“Shaves huge time from outreach”

Pros

Although I am not in a traditional sales role, my media relations job basically functions like one and demands tons of personalized outreach. Reply lets me craft and send tailored pitches to specific contacts without the tedious copying and pasting I used to do. That streamlining shaves off a huge amount of time from my workflow and makes reaching out to targets much less of a chore.

Cons

The only real thing I'd change is stronger reporting features as sometimes I crave more detailed analytics natively in the app. That said, I can easily export the exact datasets I need and stitch together the reports outside Reply, so it's a easy workaround that doesn't derail my work.

“support is next level”

Pros

I am fairly new to email automations and whenever a sequence hasn't worked for me the support team has been fantastic. Each time I have encountered a problem running a sequence they jumped in to assist and Ivan stands out for being very thorough and patient while we worked through my issues.

Cons

Honestly I don't have any complaints. compared with ActiveCampaign, I find this program noticeably easier to use.

“linkedin imports are smooth”

Pros

Their live chat support is incredibly responsive. Importing contacts from LinkedIn is pretty smooth too and I can drop them straight into sequences without hassle. The interface feels very user friendly too and easy to use.

Cons

It would be great if I had the ability to tick off several manual tasks at once and have those actions automated, because currently I cannot batch-complete them.

“Simple interface and high productivity”

Pros

Reply's interface is simple and user-friendly, with a wide range of features that keep my productivity high.

Cons

It took me about 15-20 minutes initially to warm up the email outreach processes.

“Shaves huge time from outreach”

Pros

Although I am not in a traditional sales role, my media relations job basically functions like one and demands tons of personalized outreach. Reply lets me craft and send tailored pitches to specific contacts without the tedious copying and pasting I used to do. That streamlining shaves off a huge amount of time from my workflow and makes reaching out to targets much less of a chore.

Cons

The only real thing I'd change is stronger reporting features as sometimes I crave more detailed analytics natively in the app. That said, I can easily export the exact datasets I need and stitch together the reports outside Reply, so it's a easy workaround that doesn't derail my work.

“support is next level”

Pros

I am fairly new to email automations and whenever a sequence hasn't worked for me the support team has been fantastic. Each time I have encountered a problem running a sequence they jumped in to assist and Ivan stands out for being very thorough and patient while we worked through my issues.

Cons

Honestly I don't have any complaints. compared with ActiveCampaign, I find this program noticeably easier to use.

“linkedin imports are smooth”

Pros

Their live chat support is incredibly responsive. Importing contacts from LinkedIn is pretty smooth too and I can drop them straight into sequences without hassle. The interface feels very user friendly too and easy to use.

Cons

It would be great if I had the ability to tick off several manual tasks at once and have those actions automated, because currently I cannot batch-complete them.