Reply Software Reviews

“support is quick and follows up by email and phone

Pros

The support team responds really quickly and gives very helpful, detailed answers. And when chat doesn't clear things up for me, they'll follow up by email and even hop on a phone call if needed.

Cons

I'd like the different plans to be laid out more clearly, with a simple breakdown of what features and functions come with each tier.

“Works with LinkedIn and SMS

Pros

I like that it links with numerous social channels like LinkedIn, SMS and email

Cons

Well I have not seen very high response rates yet so we're still testing out this tool..

“support is quick and follows up by email and phone

Pros

The support team responds really quickly and gives very helpful, detailed answers. And when chat doesn't clear things up for me, they'll follow up by email and even hop on a phone call if needed.

Cons

I'd like the different plans to be laid out more clearly, with a simple breakdown of what features and functions come with each tier.

“Works with LinkedIn and SMS

Pros

I like that it links with numerous social channels like LinkedIn, SMS and email

Cons

Well I have not seen very high response rates yet so we're still testing out this tool..

“fast support and reasonable fees

Pros

It is incredibly user-friendly and it packs a bunch of helpful extras that have simplified our sales workflows a lot. I also really value the fast support and their eagerness to fix problems especially Andrii who has answered a lot of my team's recent queries. The fees for what they offer also seem reasonable to me.

Cons

Occasionally I notice the system runs slowly or takes its time loading information which is frustrating.

“started using it within one day

Pros

For me the simplicity and support really stand out. Also it is user-friendly so I went from not using it at all to running campaigns within a day. The team is also quick to respond whenever I have questions or run into issues.

Cons

I previously noticed problems with the LinkedIn integration but the team has been steadily improving that feature over the past few months.

“fast support and reasonable fees

Pros

It is incredibly user-friendly and it packs a bunch of helpful extras that have simplified our sales workflows a lot. I also really value the fast support and their eagerness to fix problems especially Andrii who has answered a lot of my team's recent queries. The fees for what they offer also seem reasonable to me.

Cons

Occasionally I notice the system runs slowly or takes its time loading information which is frustrating.

“started using it within one day

Pros

For me the simplicity and support really stand out. Also it is user-friendly so I went from not using it at all to running campaigns within a day. The team is also quick to respond whenever I have questions or run into issues.

Cons

I previously noticed problems with the LinkedIn integration but the team has been steadily improving that feature over the past few months.

“fast support and reasonable fees

Pros

It is incredibly user-friendly and it packs a bunch of helpful extras that have simplified our sales workflows a lot. I also really value the fast support and their eagerness to fix problems especially Andrii who has answered a lot of my team's recent queries. The fees for what they offer also seem reasonable to me.

Cons

Occasionally I notice the system runs slowly or takes its time loading information which is frustrating.

“started using it within one day

Pros

For me the simplicity and support really stand out. Also it is user-friendly so I went from not using it at all to running campaigns within a day. The team is also quick to respond whenever I have questions or run into issues.

Cons

I previously noticed problems with the LinkedIn integration but the team has been steadily improving that feature over the past few months.

“connects with other tools

Pros

Reply.io makes handling email sequences and automating outreach pretty easy. Plus its user-friendly interface means setting up customized campaigns is easy and the in-depth analytics let me monitor engagement and steadily refine results over time. The platform connects cleanly with our CRM and other tools which boosts overall productivity.

Cons

Sometimes I notice email deliverability dip and it often takes some hands-on tweaking to improve inbox placement. There's also a bit of a learning curve when I build more advanced, multichannel workflows but the support team has been responsive and useful when I need guidance.

“connects with other tools

Pros

Reply.io makes handling email sequences and automating outreach pretty easy. Plus its user-friendly interface means setting up customized campaigns is easy and the in-depth analytics let me monitor engagement and steadily refine results over time. The platform connects cleanly with our CRM and other tools which boosts overall productivity.

Cons

Sometimes I notice email deliverability dip and it often takes some hands-on tweaking to improve inbox placement. There's also a bit of a learning curve when I build more advanced, multichannel workflows but the support team has been responsive and useful when I need guidance.

“connects with other tools

Pros

Reply.io makes handling email sequences and automating outreach pretty easy. Plus its user-friendly interface means setting up customized campaigns is easy and the in-depth analytics let me monitor engagement and steadily refine results over time. The platform connects cleanly with our CRM and other tools which boosts overall productivity.

Cons

Sometimes I notice email deliverability dip and it often takes some hands-on tweaking to improve inbox placement. There's also a bit of a learning curve when I build more advanced, multichannel workflows but the support team has been responsive and useful when I need guidance.

“Hidden fees, charged without permission

Pros

I found nothing positive about their service. in my view, they operate like scammers.

Cons

I am really upset with Reply.io's billing I was surprised and annoyed when they charged us without any prior permission. There was no heads-up, no email or alert about an invoice being created or a payment scheduled so the charge came out of the blue. On top of that, we were hit with a LinkedIn subscription fee that we never agreed to which feels dishonest and flat-out unacceptable. The platform hasn't matched our expectations and this whole episode has made me distrust their practices. It honestly comes across like hidden fees and a lack of transparency which is alarming. I'd tell others to double-check every line on their bills and be careful. We're hoping they make this right soon but right now I cannot recommend Reply.io after such a frustrating, unnecessary experience.

“Hidden fees, charged without permission

Pros

I found nothing positive about their service. in my view, they operate like scammers.

Cons

I am really upset with Reply.io's billing I was surprised and annoyed when they charged us without any prior permission. There was no heads-up, no email or alert about an invoice being created or a payment scheduled so the charge came out of the blue. On top of that, we were hit with a LinkedIn subscription fee that we never agreed to which feels dishonest and flat-out unacceptable. The platform hasn't matched our expectations and this whole episode has made me distrust their practices. It honestly comes across like hidden fees and a lack of transparency which is alarming. I'd tell others to double-check every line on their bills and be careful. We're hoping they make this right soon but right now I cannot recommend Reply.io after such a frustrating, unnecessary experience.

“Hidden fees, charged without permission

Pros

I found nothing positive about their service. in my view, they operate like scammers.

Cons

I am really upset with Reply.io's billing I was surprised and annoyed when they charged us without any prior permission. There was no heads-up, no email or alert about an invoice being created or a payment scheduled so the charge came out of the blue. On top of that, we were hit with a LinkedIn subscription fee that we never agreed to which feels dishonest and flat-out unacceptable. The platform hasn't matched our expectations and this whole episode has made me distrust their practices. It honestly comes across like hidden fees and a lack of transparency which is alarming. I'd tell others to double-check every line on their bills and be careful. We're hoping they make this right soon but right now I cannot recommend Reply.io after such a frustrating, unnecessary experience.

“Five years strong, still delivers

Pros

I have found Reply.io to be a real game-changer for my sales prospecting efforts. The pricing is extremely competitive given how packed the platform is with features which made it an obvious top pick after I compared it to other options. At first, my goal was simply to simplify sending marketing emails to very large lists and Reply actually went beyond what I expected. With automated outbound becoming more common in sales, I wanted tools that would help my outreach stand out and Reply's broad capabilities like call integration, WhatsApp, LinkedIn social selling and Zapier connectors have noticeably expanded my reach and kept everything tidy. One thing I really rely on is how smoothly it syncs with my CRM through the API so I can follow activities, monitor progress and generate reports on account interactions without extra hassle. Having a dedicated account manager plus strong customer support, including timely follow-ups from the support bot, has made day-to-day use much easier. The continuous educational material, such as webinars and targeted emails, also adds a lot of practical value. After using Reply for five years, I am confident it still delivers on its promises and I don't plan on switching any time soon. Big thanks to the team at Reply!

Cons

There really isn't much I dislike about it but there are a handful of areas that could be improved. As an advanced user, I sometimes picture capabilities that aren't part of the product yet although I do appreciate that they make it easy to suggest new features. The platform gives a lot of flexibility yet every so often the user interface trips me up. some items aren't clearly labeled or don't come with enough explanation which means I can waste time trying to figure out how to implement even minor changes. Fortunately, customer support tends to be very responsive and usually helps smooth out those rough spots when they occur. All things considered, these are relatively small issues and it still earns 10 out of 10 from me.

“Five years strong, still delivers

Pros

I have found Reply.io to be a real game-changer for my sales prospecting efforts. The pricing is extremely competitive given how packed the platform is with features which made it an obvious top pick after I compared it to other options. At first, my goal was simply to simplify sending marketing emails to very large lists and Reply actually went beyond what I expected. With automated outbound becoming more common in sales, I wanted tools that would help my outreach stand out and Reply's broad capabilities like call integration, WhatsApp, LinkedIn social selling and Zapier connectors have noticeably expanded my reach and kept everything tidy. One thing I really rely on is how smoothly it syncs with my CRM through the API so I can follow activities, monitor progress and generate reports on account interactions without extra hassle. Having a dedicated account manager plus strong customer support, including timely follow-ups from the support bot, has made day-to-day use much easier. The continuous educational material, such as webinars and targeted emails, also adds a lot of practical value. After using Reply for five years, I am confident it still delivers on its promises and I don't plan on switching any time soon. Big thanks to the team at Reply!

Cons

There really isn't much I dislike about it but there are a handful of areas that could be improved. As an advanced user, I sometimes picture capabilities that aren't part of the product yet although I do appreciate that they make it easy to suggest new features. The platform gives a lot of flexibility yet every so often the user interface trips me up. some items aren't clearly labeled or don't come with enough explanation which means I can waste time trying to figure out how to implement even minor changes. Fortunately, customer support tends to be very responsive and usually helps smooth out those rough spots when they occur. All things considered, these are relatively small issues and it still earns 10 out of 10 from me.

“Five years strong, still delivers

Pros

I have found Reply.io to be a real game-changer for my sales prospecting efforts. The pricing is extremely competitive given how packed the platform is with features which made it an obvious top pick after I compared it to other options. At first, my goal was simply to simplify sending marketing emails to very large lists and Reply actually went beyond what I expected. With automated outbound becoming more common in sales, I wanted tools that would help my outreach stand out and Reply's broad capabilities like call integration, WhatsApp, LinkedIn social selling and Zapier connectors have noticeably expanded my reach and kept everything tidy. One thing I really rely on is how smoothly it syncs with my CRM through the API so I can follow activities, monitor progress and generate reports on account interactions without extra hassle. Having a dedicated account manager plus strong customer support, including timely follow-ups from the support bot, has made day-to-day use much easier. The continuous educational material, such as webinars and targeted emails, also adds a lot of practical value. After using Reply for five years, I am confident it still delivers on its promises and I don't plan on switching any time soon. Big thanks to the team at Reply!

Cons

There really isn't much I dislike about it but there are a handful of areas that could be improved. As an advanced user, I sometimes picture capabilities that aren't part of the product yet although I do appreciate that they make it easy to suggest new features. The platform gives a lot of flexibility yet every so often the user interface trips me up. some items aren't clearly labeled or don't come with enough explanation which means I can waste time trying to figure out how to implement even minor changes. Fortunately, customer support tends to be very responsive and usually helps smooth out those rough spots when they occur. All things considered, these are relatively small issues and it still earns 10 out of 10 from me.

“support replies fast

Pros

I find it simple and user-friendly while offering a wide range of features and whenever I need assistance their support team replies extremely quickly.

Cons

Right now everything is working well for me so I don't have any issues just a few minor recommendations I might suggest later.