Reply Software Reviews

“proven the best for me

Pros

Using this platform is incredibly simple which is a huge plus for me. It seems user friendly and everything falls into place. Beyond that, I can run unlimited split tests on any email within a sequence and set up triggers that send prospects to alternate email sequences depending on how they behave which I find really impressive. Overall it has become the software I rely on most for my business.

Cons

However, the LinkedIn Chrome extension the email-finder still needs improvement and when I used it it actually risked getting my account flagged on LinkedIn which was worrying.

“there is no learning curve

Pros

Setting the app up and getting started was easy and I was able to use it without a steep learning curve. Whenever I have noticed any problems, their support staff have been incredibly patient and helpful.

Cons

To be honest, I haven't come across any drawbacks.

“Chrome extension helps

Pros

What I really like is the clean, simple UI, plus the flexible scheduling features and the excellent Chrome extension that helps me finish manual tasks and reach out to new leads on LinkedIn. Setting up sequences and email templates is easy and works really well too.

Cons

I feel the HubSpot integration still isn't perfect right now. It's improved over the last couple of years and if you know the tricks and spend time working around some rough edges it can function pretty well. Still, it doesn't match the polish of true native integrations, although you don't necessarily need extra tools to get it to work it just takes patience and effort.

“Cut prospecting time by seventy percent

Pros

Our team relies heavily on outbound sales and using Reply has reduced the time we spend prospecting and reaching out by roughly seventy percent. the LinkedIn extension is a huge help!

Cons

I have noticed that because they're expanding, occasional minor issues pop up like a button not responding or the browser extension acting up but after I report a problem, their team typically resolves it within one to two days.

“Friendly support and simple features

Pros

I have grown fond of its layout, the automation, how user friendly the interface is, the simple features and the friendly support crew.

Cons

Honestly I don't have any complaints. to me it's flawless. The team keeps adding new features all the time to improve the platform.

“Chrome extension helps

Pros

What I really like is the clean, simple UI, plus the flexible scheduling features and the excellent Chrome extension that helps me finish manual tasks and reach out to new leads on LinkedIn. Setting up sequences and email templates is easy and works really well too.

Cons

I feel the HubSpot integration still isn't perfect right now. It's improved over the last couple of years and if you know the tricks and spend time working around some rough edges it can function pretty well. Still, it doesn't match the polish of true native integrations, although you don't necessarily need extra tools to get it to work it just takes patience and effort.

“Cut prospecting time by seventy percent

Pros

Our team relies heavily on outbound sales and using Reply has reduced the time we spend prospecting and reaching out by roughly seventy percent. the LinkedIn extension is a huge help!

Cons

I have noticed that because they're expanding, occasional minor issues pop up like a button not responding or the browser extension acting up but after I report a problem, their team typically resolves it within one to two days.

“Friendly support and simple features

Pros

I have grown fond of its layout, the automation, how user friendly the interface is, the simple features and the friendly support crew.

Cons

Honestly I don't have any complaints. to me it's flawless. The team keeps adding new features all the time to improve the platform.

“Chrome extension helps

Pros

What I really like is the clean, simple UI, plus the flexible scheduling features and the excellent Chrome extension that helps me finish manual tasks and reach out to new leads on LinkedIn. Setting up sequences and email templates is easy and works really well too.

Cons

I feel the HubSpot integration still isn't perfect right now. It's improved over the last couple of years and if you know the tricks and spend time working around some rough edges it can function pretty well. Still, it doesn't match the polish of true native integrations, although you don't necessarily need extra tools to get it to work it just takes patience and effort.

“Cut prospecting time by seventy percent

Pros

Our team relies heavily on outbound sales and using Reply has reduced the time we spend prospecting and reaching out by roughly seventy percent. the LinkedIn extension is a huge help!

Cons

I have noticed that because they're expanding, occasional minor issues pop up like a button not responding or the browser extension acting up but after I report a problem, their team typically resolves it within one to two days.

“Friendly support and simple features

Pros

I have grown fond of its layout, the automation, how user friendly the interface is, the simple features and the friendly support crew.

Cons

Honestly I don't have any complaints. to me it's flawless. The team keeps adding new features all the time to improve the platform.

“add email accounts on the fly

Pros

With Reply Software I have loved the flexibility, dependability and how easy it is to use and above all the customer support deserves five stars. Whenever I ran into a problem, the support team was super helpful and offered direct, no-nonsense fixes. I also appreciate being able to add and remove email accounts on the fly which makes juggling multiple cold outreach campaigns for different clients much simpler.

Cons

Billing is the only real downside for me. the invoicing system isn't flexible. When my trial ended in 2021 they required an annual payment instead of offering a month-to-month option.

“add email accounts on the fly

Pros

With Reply Software I have loved the flexibility, dependability and how easy it is to use and above all the customer support deserves five stars. Whenever I ran into a problem, the support team was super helpful and offered direct, no-nonsense fixes. I also appreciate being able to add and remove email accounts on the fly which makes juggling multiple cold outreach campaigns for different clients much simpler.

Cons

Billing is the only real downside for me. the invoicing system isn't flexible. When my trial ended in 2021 they required an annual payment instead of offering a month-to-month option.

“add email accounts on the fly

Pros

With Reply Software I have loved the flexibility, dependability and how easy it is to use and above all the customer support deserves five stars. Whenever I ran into a problem, the support team was super helpful and offered direct, no-nonsense fixes. I also appreciate being able to add and remove email accounts on the fly which makes juggling multiple cold outreach campaigns for different clients much simpler.

Cons

Billing is the only real downside for me. the invoicing system isn't flexible. When my trial ended in 2021 they required an annual payment instead of offering a month-to-month option.

“it is the best product

Pros

Creating and launching sequences was incredibly simple and I really enjoyed that. The reports I received were informative and helpful. What I appreciated most was the spam detector tool. Having tried several other products, I find this one to be the best

Cons

I wasn't thrilled about having to pay the whole amount up front. it left me with little flexibility to cancel if I no longer needed the service partway through the contract. Also, I felt the price for the email verifier was higher than I expected.

“it is the best product

Pros

Creating and launching sequences was incredibly simple and I really enjoyed that. The reports I received were informative and helpful. What I appreciated most was the spam detector tool. Having tried several other products, I find this one to be the best

Cons

I wasn't thrilled about having to pay the whole amount up front. it left me with little flexibility to cancel if I no longer needed the service partway through the contract. Also, I felt the price for the email verifier was higher than I expected.

“it is the best product

Pros

Creating and launching sequences was incredibly simple and I really enjoyed that. The reports I received were informative and helpful. What I appreciated most was the spam detector tool. Having tried several other products, I find this one to be the best

Cons

I wasn't thrilled about having to pay the whole amount up front. it left me with little flexibility to cancel if I no longer needed the service partway through the contract. Also, I felt the price for the email verifier was higher than I expected.

“Support is available on time

Pros

The interface is user friendly and even when I run into a few hiccups they have helpful knowledge base articles. Plus their support team typically responds within about five minutes during business hours.

Cons

As an agency owner, I wish there were clearer client account boundaries. I use reply.io to run outreach for multiple clients but at the moment every campaign and lead list shows up in the same dashboard. I'd love an option to segregate client work more cleanly it's just a small annoyance though.

“Support is available on time

Pros

The interface is user friendly and even when I run into a few hiccups they have helpful knowledge base articles. Plus their support team typically responds within about five minutes during business hours.

Cons

As an agency owner, I wish there were clearer client account boundaries. I use reply.io to run outreach for multiple clients but at the moment every campaign and lead list shows up in the same dashboard. I'd love an option to segregate client work more cleanly it's just a small annoyance though.

“Support is available on time

Pros

The interface is user friendly and even when I run into a few hiccups they have helpful knowledge base articles. Plus their support team typically responds within about five minutes during business hours.

Cons

As an agency owner, I wish there were clearer client account boundaries. I use reply.io to run outreach for multiple clients but at the moment every campaign and lead list shows up in the same dashboard. I'd love an option to segregate client work more cleanly it's just a small annoyance though.