Reply Software Reviews
Total 1506 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars68%
4
Stars27%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Slava H.
Small Business, 11-50 employees
“User friendly and surprisingly powerful
Pros
It is pretty user friendly and surprisingly powerful at the same time
Cons
There are bugs and I often have to reach out to tech support
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Slava H.
Small Business, 11-50 employees
“User friendly and surprisingly powerful
Pros
It is pretty user friendly and surprisingly powerful at the same time
Cons
There are bugs and I often have to reach out to tech support
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Slava H.
Small Business, 11-50 employees
“User friendly and surprisingly powerful
Pros
It is pretty user friendly and surprisingly powerful at the same time
Cons
There are bugs and I often have to reach out to tech support
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Ashley M.
Small Business, 11-50 employees
“Email tracking shows open rates
Pros
I really like the email sequences I can see who opened a message, how many times they did and other tracking details.
Cons
I have found the AI assistant isn't ready yet and doesn't produce the strongest content so I still end up editing or rewriting its suggestions.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Enterprise, 500+ employees
“Works well, support responds fast
Pros
For starters I find the platform very user friendly and it functions smoothly right away. on top of that, I have been impressed by the rapid response times and high quality of their customer support.
Cons
Honestly there's not much I can complain about after four years I haven't encountered any major problems. however, the current LinkedIn outreach automation feature feels like it could use some improvements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ashley M.
Small Business, 11-50 employees
“Email tracking shows open rates
Pros
I really like the email sequences I can see who opened a message, how many times they did and other tracking details.
Cons
I have found the AI assistant isn't ready yet and doesn't produce the strongest content so I still end up editing or rewriting its suggestions.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Enterprise, 500+ employees
“Works well, support responds fast
Pros
For starters I find the platform very user friendly and it functions smoothly right away. on top of that, I have been impressed by the rapid response times and high quality of their customer support.
Cons
Honestly there's not much I can complain about after four years I haven't encountered any major problems. however, the current LinkedIn outreach automation feature feels like it could use some improvements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ashley M.
Small Business, 11-50 employees
“Email tracking shows open rates
Pros
I really like the email sequences I can see who opened a message, how many times they did and other tracking details.
Cons
I have found the AI assistant isn't ready yet and doesn't produce the strongest content so I still end up editing or rewriting its suggestions.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Enterprise, 500+ employees
“Works well, support responds fast
Pros
For starters I find the platform very user friendly and it functions smoothly right away. on top of that, I have been impressed by the rapid response times and high quality of their customer support.
Cons
Honestly there's not much I can complain about after four years I haven't encountered any major problems. however, the current LinkedIn outreach automation feature feels like it could use some improvements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“better response rates
Pros
In our experience, Reply.io has transformed how we handle outreach by making the whole process much more streamlined and productive. Its automation tools and user friendly interface have boosted our response rates and helped us connect better with our target audience. I definitely recommend it!
Cons
I often run into puzzling errors and uploads can be sluggish at times which can be frustrating.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“better response rates
Pros
In our experience, Reply.io has transformed how we handle outreach by making the whole process much more streamlined and productive. Its automation tools and user friendly interface have boosted our response rates and helped us connect better with our target audience. I definitely recommend it!
Cons
I often run into puzzling errors and uploads can be sluggish at times which can be frustrating.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“better response rates
Pros
In our experience, Reply.io has transformed how we handle outreach by making the whole process much more streamlined and productive. Its automation tools and user friendly interface have boosted our response rates and helped us connect better with our target audience. I definitely recommend it!
Cons
I often run into puzzling errors and uploads can be sluggish at times which can be frustrating.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Stephen S.
Small Business, 11-50 employees
“liked it!
Pros
One thing I really like is the approach of warming up cold email accounts and gradually dripping messages.
Cons
Honestly I find the inbox management a little buggy. I'd prefer it to be more streamlined so I can handle emails directly there something a bit closer to Front CRM would be ideal.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Stephen S.
Small Business, 11-50 employees
“liked it!
Pros
One thing I really like is the approach of warming up cold email accounts and gradually dripping messages.
Cons
Honestly I find the inbox management a little buggy. I'd prefer it to be more streamlined so I can handle emails directly there something a bit closer to Front CRM would be ideal.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Stephen S.
Small Business, 11-50 employees
“liked it!
Pros
One thing I really like is the approach of warming up cold email accounts and gradually dripping messages.
Cons
Honestly I find the inbox management a little buggy. I'd prefer it to be more streamlined so I can handle emails directly there something a bit closer to Front CRM would be ideal.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“simple and easy to use
Pros
What I love is how user-friendly and easy it is to use.
Cons
Cannot think of any problems at the moment any minor issues we've encountered were handled and resolved really quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“simple and easy to use
Pros
What I love is how user-friendly and easy it is to use.
Cons
Cannot think of any problems at the moment any minor issues we've encountered were handled and resolved really quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small Business, 11-50 employees
“simple and easy to use
Pros
What I love is how user-friendly and easy it is to use.
Cons
Cannot think of any problems at the moment any minor issues we've encountered were handled and resolved really quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John I.
Small Business, 11-50 employees
“Automates email, connects to crm
Pros
Reply.io is really easy to access and it can automate my email campaigns, plugs into my CRM and gives me user dashboards and useful insights.
Cons
I feel the a la carte setup of Reply.io makes it pricey once you start adding features. it reminds me of Spirit Airlines. At first glance the entry price is low but as I add what I actually need the total cost climbs to match other options. In my experience, that model ends up feeling like nickel-and-diming. On top of that, I find the AI features bundled with Reply.io and similar tools like Apollo to be underwhelming.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
John I.
Small Business, 11-50 employees
“Automates email, connects to crm
Pros
Reply.io is really easy to access and it can automate my email campaigns, plugs into my CRM and gives me user dashboards and useful insights.
Cons
I feel the a la carte setup of Reply.io makes it pricey once you start adding features. it reminds me of Spirit Airlines. At first glance the entry price is low but as I add what I actually need the total cost climbs to match other options. In my experience, that model ends up feeling like nickel-and-diming. On top of that, I find the AI features bundled with Reply.io and similar tools like Apollo to be underwhelming.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10