Last Updated
Overview
Overall Rating
Based on 4 users reviews
2.8
Rating Distribution
Positive
25%
Neutral
50%
Negative
25%
Starting Price
Custom
ServiceMinder Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Customer Communication Tracking
What Is ServiceMinder?
For franchise operators in home and commercial services looking to scale without losing consistency, ServiceMinder is the only operations management software purpose-built for franchising. Unlike other software adapted for franchising, ServiceMinder applies deep industry expertise so you expand faster, perform stronger, and build a brand that lasts. We empower franchisors to grow confidently while equipping franchisees with the tools to win locally, turning daily operations into a true competitive edge.
ServiceMinder Pricing
Request a personalized pricing quote for your business.
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
ServiceMinder Integrations
The software supports integration with multiple platforms, such as:
QuickBooks
Google Calendar
CallRail
Nexa
HomeAdvisor
Listen360
Watch a free ServiceMinder demo to learn more about its integration arrangements.
Who Is ServiceMinder For?
ServiceMinder is ideal for a range of home and commercial service business types, including:
Cleaning services
Lawn and landscaping services
Pest and mosquito control
Handyman services
Is ServiceMinder Right For You?
If you operate a home and commercial services franchise, ServiceMinder is built specifically for you. Its standout feature is its dual focus on empowering franchisees with tools for growth while giving franchisors visibility through features like automated royalty reporting. This unique, franchise-centric approach has earned it a spot on Entrepreneur Media's Top Franchise Supplier list for five years running. This recognition underscores its position as a leading, trusted platform designed to bring consistency and efficiency to scaling service brands.
Still not sure about ServiceMinder? Contact our support team at (661) 384-7070 for further guidance.
ServiceMinder Features
Lead Capture
This platform connects your marketing efforts directly to revenue, with API and form-based lead capture, sophisticated distribution rules, and budget tracking. It helps you calculate your true cost per lead and conversion rates for each campaign, going beyond basic contact storage.
Proposals And E-Signatures
This feature accelerates your sales cycle by creating and delivering professional electronic proposals that clients can review and accept on their own time. Moreover, the system supports e-signatures and online deposits, streamlining the commitment process and improving your business's cash flow from the start.
Online Scheduling And Dispatch
You can organize your field operations with a dynamic scheduling engine that handles route-based appointments, crew availability, and drive-time calculations. Its capability for two-way Google Calendar sync and automated notifications keeps both your team and your customers perfectly aligned and informed.
Automated Invoicing And Payments
serviceminder.io eliminates manual billing tasks by automatically generating and sending invoices after appointments are completed. The platform integrates with different payment gateways, including Stripe and its own pay solution, to provide a seamless payment processing experience.
Reporting
You can gain unparalleled insight into your entire network with KPI dashboards and detailed revenue reporting. This tool is built for the franchise model, allowing franchisors to track brand-wide performance, monitor trends, and manage automated royalty reporting across all locations.
Pros And Cons of ServiceMinder
Pros
Highly robust and franchise-specific tools and reporting
Comprehensive and meaningful third-party app integrations
Seamless client invoicing and payment process
Cons
Proposal formatting options are limited
Lacks a few particular automation triggers
ServiceMinder Reviews
Total 4 reviews
2.8
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars25%
3
Stars50%
2
Stars0%
1
Stars25%
Share your experience
Mid Market, 51-100 employees
“Good but not better than others”
Pros
The customization options are great and I love how the calendar shows all upcoming appointments with staff assignments clearly. I also felt that the mobile app runs smoothly and makes it easy to stay connected when I am on the go. Also I like having full control over access levels for office staff and technicians across the web, app and text features as it gives me exactly the flexibility I need.
Cons
One drawback is that it is not seen as a major CRM so many marketing companies don't integrate with it. The home dashboard is very basic as we cannot customize it and there are no colorful charts or graphs for a quick view of business performance. It also has missing key reports like conversion rates and month to month comparisons. On top of that you can only add one contact person or email per entry, which feels really limiting.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
6
Admin, 101-500 employees
“Flexible CRM”
Pros
The customization options are extensive and the calendar view makes it simple to see all scheduled appointments along with staff assignments. The mobile app works smoothly and is really handy. I can easily control what level of access office staff and technicians get for the web platform, mobile app or text features.
Cons
Since it's not considered one of the major CRM platforms, I've found that many marketing companies don't offer integrations with it. The home dashboard is pretty basic, you can't customize it and there's no colorful charts or graphs to quickly see how your business is performing. The reporting capabilities are limited too, missing things like conversion rates and month to month comparisons that I really need. Also frustrating that you can't add a second contact person or email to customer information.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
6
Small Business, 11-50 employees
“Costly and Not Impressive”
Pros
As someone who has been using this for a while there's honestly not much that stands out to me personally. Our franchisor does like the routing features when we are scheduling appointments, though thats not really unique to this platform.
Cons
Serviceminder.io user interface feels really outdated and slow both on desktop and mobile. When I am trying to create billing proposals, the formatting options are extremely limited and the quotes that come out look like they are from 2005. Plus the whole system is not user friendly at all and honestly for what we are paying, there are much better alternatives out there.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Frequently Asked Questions
Does ServiceMinder offer an API?
Yes, ServiceMinder offers an API.
What level of support does ServiceMinder offer?
ServiceMinder is recognized for its responsive and friendly support team. Support is provided via phone and email, alongside general resources, such as knowledge centers, in-platform tips, blogs and webinars.
Who are the typical users of ServiceMinder?
It's built specifically for home and commercial services, including but not limited to, cleaning, lawn and landscape, pest and mosquito control, lighting, and more.
Does ServiceMinder have a mobile app?
Yes, ServiceMinder offers a mobile app for both Android and iOS devices. Technicians can route, track, and manage appointments on-the-go.
What other apps does ServiceMinder integrate with?
ServiceMinder integrates with various third-party apps, including QuickBooks, Google Calendar, CallRail, and HomeAdvisor. For a full list, visit https://serviceminder.com/home/resources
What types of pricing plans does ServiceMinder offer?
Request a personalized pricing quote tailored to your business requirements.