Last Updated

Overview

Solgari transforms businesses by seamlessly integrating customer relationship management and optimizing communication, collaboration, and data management. Elevate customer experiences and streamline workflows with Solgari for a future-proof solution. Choose Solgari and propel your business forward today.

Solgari Specifications

  • Contact Management
  • Lead Management
  • Opportunity Management
  • Sales Forecasting

Solgari Features

Blended Call Centre

Solgari seamlessly integrates inbound and outbound communications, ensuring efficient resource utilization, improved response times, and enhanced customer service for a more dynamic and responsive operation.

See How It Works
Escalation Management

The software enables swift identification and resolution of issues. This feature ensures timely intervention, reducing downtime and enhancing customer satisfaction by maintaining a proactive approach to problem-solving.

See How It Works
Call Monitoring

Supervisors gain real-time insights into agent-customer interactions with the call-monitoring feature. It fosters quality control, aids in performance assessment, and facilitates targeted training, resulting in heightened service standards and continuous improvement.

See How It Works
Voice Recognition

Solgari leverages cutting-edge technology to enhance user experiences. Enabling automated call routing and personalized interactions, it optimizes efficiency, reduces manual handling, and ensures a more intuitive and tailored engagement with customers.

See How It Works
Predictive Dialing

The software empowers outbound call campaigns by intelligently forecasting agent availability. This feature optimizes call pacing, minimizes idle time, and maximizes connect rates, resulting in increased productivity, reduced costs, and improved campaign outcomes.

See How It Works

Pros And Cons of Solgari

Pros

  • Excellent customer support

  • Easy to set up

  • Customizable

  • Mobile app

  • Robust suite of tools

Cons

  • There could be more integrations

Solgari Reviews

Total 1 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

Y

Yvonne

Marketing, 11-50 employees

More than a year

5.0
July 2016

Excellent call quality & collaborative features

Pros

I have discovered that this software integrates exceptionally well with our existing Microsoft Dynamics CRM system. Additionally, the range of collaboration features available, if we ever need them, is quite extensive and offers a great deal of functionality.

Cons

There are no cons to mention. Call quality was a key priority for us, and Solgari has delivered a cloud telephony solution that completely meets our needs in this respect.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Frequently Asked Questions

Does Solgari offer an API?

Yes, Solgari offers API.

What language does Solgari support?

Solgari supports English.

What other apps does Solgari integrate with?

Solgari integrates with Microsoft Teams, Microsoft Dynamics 365 and Salesforce.

Does Solgari support mobile devices?

Yes, Solgari supports Android and iOS devices.

What types of pricing plans does Solgari offer?

Solgari pricing starts at $20/month. Click ‘Get Pricing’ for a tailormade plan.

Who are the typical users of Solgari?

The typical users of Solgari are marketing and advertising e-commerce, logistics, recruitment, and healthcare industries.

What level of support does Solgari offer?

Solgari offers 24/7 live online support.