SugarCRM Software Reviews
24 Review(s)
softwareOverall Rating
4.4
24 Review(s)
Rating Distribution
5
(12)
4
(10)
3
(2)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.4
24 Review(s)
Rating Distribution
5
(12)
4
(10)
3
(2)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
An Easy to Understand CRM Solution
An Easy to Understand CRM Solution
Pros
I find it so simple to understand the features of SugarCRM. It's truly amazing.
Cons
Using SugarCRM poses no challenges in my experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Perez
Automotive, 500+ employees
More than a year
May 2024
SugarCRM Has Been Making Work Easier for Us
SugarCRM Has Been Making Work Easier for Us
Pros
SugarCRM has been an effective and simple customer relationship management tool. I appreciate its efficiency.
Cons
The effectiveness of SugarCRM's features is unparalleled in my experience. It stands out as the most reliable CRM solution I've come across, offering a robust set of tools that significantly enhance our operational efficiency and customer management capabilities.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Clinton
Machinery, 500+ employees
More than a year
May 2024
Why SugarCRM Meets Our Needs
Why SugarCRM Meets Our Needs
Pros
With lead management and marketing automation features, we have everything needed for a marketing solution of this caliber.
Cons
SugarCRM has consistently proven its reliability and met our operational needs without any significant issues or grievances. It has become an integral part of our daily workflow, providing dependable support that we can rely on.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Financial
Real Estate, 51-100 employees
More than a year
April 2024
SugarCRM Is a Great and Reliable Solution
SugarCRM Is a Great and Reliable Solution
Pros
I appreciate the effective features of SugarCRM. It has been a brilliant and dependable CRM solution.
Cons
The performance of SugarCRM is nothing short of exceptional; it operates flawlessly within our organizational framework. Its seamless integration with our existing systems has streamlined our processes, allowing for enhanced productivity and smoother operations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marco
Consumer Services, 500+ employees
More than a year
April 2024
Cost-effective CRM
Cost-effective CRM
Pros
Great forecasting tool, and I really enjoy the contact and account management tools.
Cons
Access to third-party integrations is limited to advanced plans, which may pose a constraint for users seeking broader connectivity options. This aspect should be considered when evaluating the scalability of the CRM solution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bohumil
Airlines/Aviation, 500+ employees
Less than a year
April 2024
Task management
Task management
Pros
The application is easy and provides a range of excellent services and features for customer relationship management.
Cons
Using SugarCRM on mobile devices presents certain challenges that may require adaptation and familiarization. The interface, while functional, could benefit from optimizations to enhance usability on smaller screens and touch-based interactions.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Hanane
Marketing and Advertising, 1-10 employees
Less than a year
January 2024
A basic out-of-the-box CRM system
A basic out-of-the-box CRM system
Pros
SugarCRM is quite easy to set up on a PHP+MySQL (or other database) server.
Cons
Support responsiveness can be inconsistent at times, and the graphical user interface (GUI) appears somewhat outdated compared to newer CRM offerings. These factors can impact user experience, particularly in terms of interface aesthetics and navigation fluidity.
Ease of use
8
Value for money
5
Customer Support
5
Functionality
8
Michele
Insurance, 500+ employees
More than a year
December 2023
Great, customizable CRM
Great, customizable CRM
Pros
SugarCRM is easy to setup. Cloud-hosted environment means low maintenance. Simple for small teams to customize without needing developers.
Cons
Cloud hosting eliminates direct database access and configuration changes, relying instead on user interface (UI) tools for customization and data export. While manageable, this approach may require adjustment for users accustomed to more hands-on database management.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Adam
Real Estate, 101-500 employees
More than a year
October 2023
Management of the commercial area
Management of the commercial area
Pros
One of the things I like most about Sugar is the ability to generate any report, as all modules are interconnected and can be customized to our needs.
Cons
A significant consideration is the requirement for comprehensive data loading to ensure accurate trend analysis and projections within SugarCRM. This prerequisite underscores the importance of data integrity and completeness for maximizing the CRM's analytical capabilities.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
David
Telecommunications, 11-50 employees
More than a year
October 2023
Management software
Management software
Pros
This software allows me to manage customer relations and customer loading.
Cons
My experience with SugarCRM has been overwhelmingly positive, as I have not encountered any drawbacks that would detract from its recommendation to other users. Its reliability and feature-rich environment make it a commendable choice for CRM needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enock
Civil Engineering, 11-50 employees
October 2023
Avis sugar crm
Avis sugar crm
Pros
I like this software because its many functions set it apart from its competitors.
Cons
The primary drawback for small businesses considering SugarCRM is its comparatively higher cost. While the investment yields substantial benefits in terms of functionality and efficiency, budget-conscious organizations may find it challenging to justify the expense.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Abel
Hospitality, 1-10 employees
Less than 6 months
September 2023
CRM in salesfirce
CRM in salesfirce
Pros
Modules are integrated, providing all the essential components required for delivering an excellent and comprehensive customer experience.
Cons
To date, SugarCRM has fulfilled our operational requirements comprehensively; however, I am eager to see further advancements in AI integration. Expanding its AI capabilities could potentially enhance automation and decision-making processes within the CRM.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Gianluca
Telecommunications, 1-10 employees
July 2023
Round the clock support
Round the clock support
Pros
First of all, SugarCRM has a fantastic set of features that outperforms many competitors. It offers round-the-clock support and user forums for quick fixes and learning. Pipeline management and analysis powered by AI thoroughly impressed me. I enjoyed the integration with marketing. Dashlets are great organizers, and lists can be adjusted by filters. SugarCRM is customizable on many fronts.
Cons
Concerns about the cost and learning curve associated with SugarCRM have surfaced in my experience. Despite adequate support, the interface's user-friendliness could be improved to simplify tasks such as team permission management and contact importation.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Casey
Health, Wellness and Fitness, 51-100 employees
Less than a year
July 2023
Great CRM and easy to use
Great CRM and easy to use
Pros
An easy-to-navigate software for managing contacts and CRM activities, easily integrated with business processes.
Cons
The initial configuration phase of this software demands meticulous process design to ensure seamless integration and optimal functionality. This strategic approach is essential for aligning the CRM's capabilities with specific business requirements and operational workflows.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
Roberto
Utilities, 11-50 employees
Less than a year
June 2023
Sugar CRM for customer relationship and sales management
Sugar CRM for customer relationship and sales management
Pros
I value its straightforwardness and its seamless integration into workflows across every department within an organization, ensuring smooth and efficient operations.
Cons
The open-source nature of SugarCRM makes it susceptible to potential security threats, necessitating robust measures for protection and ongoing vigilance. Organizations should prioritize security protocols to mitigate risks associated with data breaches and unauthorized access.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
But W
Information Technology and Services, 1-10 employees
Less than a year
May 2023
Recommended for completeness of functionality
Recommended for completeness of functionality
Pros
The software allows me to manage many aspects of the customer relationship, aiding in the management of contacts.
Cons
Their usability requires a moderate learning curve, necessitating initial practice and familiarity to leverage its full potential effectively. Ongoing training and support can facilitate smoother adoption and proficiency among users over time.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Maximum
Hospitality, 11-50 employees
April 2023
Robust Platform to have wide customer relationship
Robust Platform to have wide customer relationship
Pros
SugarCRM's lead management capabilities help streamline sales processes. By providing a platform for managing leads, assigning them to sales reps, and tracking their progress through the sales pipeline, it enables sales teams to work more efficiently and effectively. This helps reduce duplication of effort, improve collaboration between different teams, and ultimately drive higher revenues and profits.
Cons
While it excels in contact management and offers powerful analytics tools for customer insights, I acknowledge the desire for comparable functionalities available in competing platforms like Salesforce. Access to similar features could further enrich data-driven decision-making processes.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
sanjay
Electrical/Electronic Manufacturing, 500+ employees
Less than a year
March 2023
SugarCRM - Look elsewhere for small business
SugarCRM - Look elsewhere for small business
Pros
I value cloud-based updates, but that's the extent of my appreciation.
Cons
The periodic price adjustments and evolving reseller network dynamics present ongoing challenges for SugarCRM users. Additional costs associated with integrations, such as Quickbooks, contribute to the perception of navigating a complex landscape that demands adaptability.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
6
Stacey
Packaging and Containers, 1-10 employees
More than a year
February 2023
SugarCRM is the best and will always be the best.
SugarCRM is the best and will always be the best.
Pros
I like how easy it is to find the information I need from projects, leads, and contacts.
Cons
The pricing structure of this software remains a minor concern for me, although I recognize its overall value proposition. While competitively priced, there is potential for adjustments to enhance affordability and accessibility for a broader range of businesses.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Micheal
Construction, 11-50 employees
February 2023
Good CRM tool
Good CRM tool
Pros
This is one of the best CRM software I know; it has a multitude of features that match many core functionalities. It is ideal for companies with unique workflow requirements or those looking to integrate CRM with their systems.
Cons
Initiating operations with SugarCRM involves a learning process that requires thorough preparation and understanding. Preemptive education and strategic planning are essential for maximizing the CRM's capabilities and ensuring a seamless integration into daily operations.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Philippe
Legislative Office, 500+ employees
Less than a year
January 2023
Fantastic community edition
Fantastic community edition
Pros
We use the free self-install community edition, and it is perfect for our small business needs. It keeps track of all customers and sales.
Cons
Our team expresses utmost satisfaction with the comprehensive functionality and performance of our current CRM system, SugarCRM. It has consistently supported our business objectives with its robust feature set and dependable operational support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Calum
Marketing and Advertising, 11-50 employees
More than a year
January 2023
The Best user-friendly CRM platform
The Best user-friendly CRM platform
Pros
Its strong capabilities for sales and marketing automation and its customizable interface allow me to tailor the platform to specific needs.
Cons
The complexity associated with configuring and customizing SugarCRM necessitates a dedicated investment of time and effort to fully harness its extensive capabilities. Familiarization with its diverse features ensures optimal utilization and alignment with organizational goals.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
David
Computer Software, 1-10 employees
Less than a year
December 2022
Solid offering with great customizability
Solid offering with great customizability
Pros
The ability to customize and an intuitive relational design help maintain the continuity of tables.
Cons
Realizing the full potential of SugarCRM may require additional development efforts to tailor its functionalities to specific business requirements and operational workflows. Customization ensures a tailored CRM solution that maximizes efficiency and effectiveness.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael James
Financial Services, 500+ employees
More than a year
December 2022
Perfect for business process automation
Perfect for business process automation
Pros
Automation capabilities: SugarCRM has a range of automation features that help businesses streamline processes and save time. For instance, it can automatically assign tasks and follow-up actions to team members, send personalized emails and alerts, and track and report on progress. Customization options: SugarCRM allows me to tailor the platform to specific needs and processes, which is great for businesses with unique workflow requirements or those wanting to integrate the CRM with existing systems. Scalability: SugarCRM can accommodate businesses of all sizes, from small startups to large enterprises, offering a variety of pricing plans and customization to meet the needs of different teams and departments. Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media, making it easy to track and manage customer interactions across multiple channels.
Cons
SugarCRM's cost-effectiveness, while beneficial in the long run, may pose initial budgetary challenges for smaller enterprises or those with limited financial resources. Overcoming the learning curve associated with its feature-rich environment requires ongoing support and training initiatives.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Johannsen
Information Technology and Services, 11-50 employees
More than a year
December 2022
Filters
Sort by:
An Easy to Understand CRM Solution
An Easy to Understand CRM Solution
Pros
I find it so simple to understand the features of SugarCRM. It's truly amazing.
Cons
Using SugarCRM poses no challenges in my experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Perez
Automotive, 500+ employees
More than a year
May 2024
SugarCRM Has Been Making Work Easier for Us
SugarCRM Has Been Making Work Easier for Us
Pros
SugarCRM has been an effective and simple customer relationship management tool. I appreciate its efficiency.
Cons
The effectiveness of SugarCRM's features is unparalleled in my experience. It stands out as the most reliable CRM solution I've come across, offering a robust set of tools that significantly enhance our operational efficiency and customer management capabilities.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Clinton
Machinery, 500+ employees
More than a year
May 2024
Why SugarCRM Meets Our Needs
Why SugarCRM Meets Our Needs
Pros
With lead management and marketing automation features, we have everything needed for a marketing solution of this caliber.
Cons
SugarCRM has consistently proven its reliability and met our operational needs without any significant issues or grievances. It has become an integral part of our daily workflow, providing dependable support that we can rely on.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Financial
Real Estate, 51-100 employees
More than a year
April 2024
SugarCRM Is a Great and Reliable Solution
SugarCRM Is a Great and Reliable Solution
Pros
I appreciate the effective features of SugarCRM. It has been a brilliant and dependable CRM solution.
Cons
The performance of SugarCRM is nothing short of exceptional; it operates flawlessly within our organizational framework. Its seamless integration with our existing systems has streamlined our processes, allowing for enhanced productivity and smoother operations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marco
Consumer Services, 500+ employees
More than a year
April 2024
Cost-effective CRM
Cost-effective CRM
Pros
Great forecasting tool, and I really enjoy the contact and account management tools.
Cons
Access to third-party integrations is limited to advanced plans, which may pose a constraint for users seeking broader connectivity options. This aspect should be considered when evaluating the scalability of the CRM solution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bohumil
Airlines/Aviation, 500+ employees
Less than a year
April 2024
Task management
Task management
Pros
The application is easy and provides a range of excellent services and features for customer relationship management.
Cons
Using SugarCRM on mobile devices presents certain challenges that may require adaptation and familiarization. The interface, while functional, could benefit from optimizations to enhance usability on smaller screens and touch-based interactions.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Hanane
Marketing and Advertising, 1-10 employees
Less than a year
January 2024
A basic out-of-the-box CRM system
A basic out-of-the-box CRM system
Pros
SugarCRM is quite easy to set up on a PHP+MySQL (or other database) server.
Cons
Support responsiveness can be inconsistent at times, and the graphical user interface (GUI) appears somewhat outdated compared to newer CRM offerings. These factors can impact user experience, particularly in terms of interface aesthetics and navigation fluidity.
Ease of use
8
Value for money
5
Customer Support
5
Functionality
8
Michele
Insurance, 500+ employees
More than a year
December 2023
Great, customizable CRM
Great, customizable CRM
Pros
SugarCRM is easy to setup. Cloud-hosted environment means low maintenance. Simple for small teams to customize without needing developers.
Cons
Cloud hosting eliminates direct database access and configuration changes, relying instead on user interface (UI) tools for customization and data export. While manageable, this approach may require adjustment for users accustomed to more hands-on database management.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Adam
Real Estate, 101-500 employees
More than a year
October 2023
Management of the commercial area
Management of the commercial area
Pros
One of the things I like most about Sugar is the ability to generate any report, as all modules are interconnected and can be customized to our needs.
Cons
A significant consideration is the requirement for comprehensive data loading to ensure accurate trend analysis and projections within SugarCRM. This prerequisite underscores the importance of data integrity and completeness for maximizing the CRM's analytical capabilities.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
David
Telecommunications, 11-50 employees
More than a year
October 2023
Management software
Management software
Pros
This software allows me to manage customer relations and customer loading.
Cons
My experience with SugarCRM has been overwhelmingly positive, as I have not encountered any drawbacks that would detract from its recommendation to other users. Its reliability and feature-rich environment make it a commendable choice for CRM needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enock
Civil Engineering, 11-50 employees
October 2023
Avis sugar crm
Avis sugar crm
Pros
I like this software because its many functions set it apart from its competitors.
Cons
The primary drawback for small businesses considering SugarCRM is its comparatively higher cost. While the investment yields substantial benefits in terms of functionality and efficiency, budget-conscious organizations may find it challenging to justify the expense.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Abel
Hospitality, 1-10 employees
Less than 6 months
September 2023
CRM in salesfirce
CRM in salesfirce
Pros
Modules are integrated, providing all the essential components required for delivering an excellent and comprehensive customer experience.
Cons
To date, SugarCRM has fulfilled our operational requirements comprehensively; however, I am eager to see further advancements in AI integration. Expanding its AI capabilities could potentially enhance automation and decision-making processes within the CRM.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Gianluca
Telecommunications, 1-10 employees
July 2023
Round the clock support
Round the clock support
Pros
First of all, SugarCRM has a fantastic set of features that outperforms many competitors. It offers round-the-clock support and user forums for quick fixes and learning. Pipeline management and analysis powered by AI thoroughly impressed me. I enjoyed the integration with marketing. Dashlets are great organizers, and lists can be adjusted by filters. SugarCRM is customizable on many fronts.
Cons
Concerns about the cost and learning curve associated with SugarCRM have surfaced in my experience. Despite adequate support, the interface's user-friendliness could be improved to simplify tasks such as team permission management and contact importation.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Casey
Health, Wellness and Fitness, 51-100 employees
Less than a year
July 2023
Great CRM and easy to use
Great CRM and easy to use
Pros
An easy-to-navigate software for managing contacts and CRM activities, easily integrated with business processes.
Cons
The initial configuration phase of this software demands meticulous process design to ensure seamless integration and optimal functionality. This strategic approach is essential for aligning the CRM's capabilities with specific business requirements and operational workflows.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
Roberto
Utilities, 11-50 employees
Less than a year
June 2023
Sugar CRM for customer relationship and sales management
Sugar CRM for customer relationship and sales management
Pros
I value its straightforwardness and its seamless integration into workflows across every department within an organization, ensuring smooth and efficient operations.
Cons
The open-source nature of SugarCRM makes it susceptible to potential security threats, necessitating robust measures for protection and ongoing vigilance. Organizations should prioritize security protocols to mitigate risks associated with data breaches and unauthorized access.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
But W
Information Technology and Services, 1-10 employees
Less than a year
May 2023
Recommended for completeness of functionality
Recommended for completeness of functionality
Pros
The software allows me to manage many aspects of the customer relationship, aiding in the management of contacts.
Cons
Their usability requires a moderate learning curve, necessitating initial practice and familiarity to leverage its full potential effectively. Ongoing training and support can facilitate smoother adoption and proficiency among users over time.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Maximum
Hospitality, 11-50 employees
April 2023
Robust Platform to have wide customer relationship
Robust Platform to have wide customer relationship
Pros
SugarCRM's lead management capabilities help streamline sales processes. By providing a platform for managing leads, assigning them to sales reps, and tracking their progress through the sales pipeline, it enables sales teams to work more efficiently and effectively. This helps reduce duplication of effort, improve collaboration between different teams, and ultimately drive higher revenues and profits.
Cons
While it excels in contact management and offers powerful analytics tools for customer insights, I acknowledge the desire for comparable functionalities available in competing platforms like Salesforce. Access to similar features could further enrich data-driven decision-making processes.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
sanjay
Electrical/Electronic Manufacturing, 500+ employees
Less than a year
March 2023
SugarCRM - Look elsewhere for small business
SugarCRM - Look elsewhere for small business
Pros
I value cloud-based updates, but that's the extent of my appreciation.
Cons
The periodic price adjustments and evolving reseller network dynamics present ongoing challenges for SugarCRM users. Additional costs associated with integrations, such as Quickbooks, contribute to the perception of navigating a complex landscape that demands adaptability.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
6
Stacey
Packaging and Containers, 1-10 employees
More than a year
February 2023
SugarCRM is the best and will always be the best.
SugarCRM is the best and will always be the best.
Pros
I like how easy it is to find the information I need from projects, leads, and contacts.
Cons
The pricing structure of this software remains a minor concern for me, although I recognize its overall value proposition. While competitively priced, there is potential for adjustments to enhance affordability and accessibility for a broader range of businesses.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Micheal
Construction, 11-50 employees
February 2023
Good CRM tool
Good CRM tool
Pros
This is one of the best CRM software I know; it has a multitude of features that match many core functionalities. It is ideal for companies with unique workflow requirements or those looking to integrate CRM with their systems.
Cons
Initiating operations with SugarCRM involves a learning process that requires thorough preparation and understanding. Preemptive education and strategic planning are essential for maximizing the CRM's capabilities and ensuring a seamless integration into daily operations.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Philippe
Legislative Office, 500+ employees
Less than a year
January 2023
Fantastic community edition
Fantastic community edition
Pros
We use the free self-install community edition, and it is perfect for our small business needs. It keeps track of all customers and sales.
Cons
Our team expresses utmost satisfaction with the comprehensive functionality and performance of our current CRM system, SugarCRM. It has consistently supported our business objectives with its robust feature set and dependable operational support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Calum
Marketing and Advertising, 11-50 employees
More than a year
January 2023
The Best user-friendly CRM platform
The Best user-friendly CRM platform
Pros
Its strong capabilities for sales and marketing automation and its customizable interface allow me to tailor the platform to specific needs.
Cons
The complexity associated with configuring and customizing SugarCRM necessitates a dedicated investment of time and effort to fully harness its extensive capabilities. Familiarization with its diverse features ensures optimal utilization and alignment with organizational goals.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
David
Computer Software, 1-10 employees
Less than a year
December 2022
Solid offering with great customizability
Solid offering with great customizability
Pros
The ability to customize and an intuitive relational design help maintain the continuity of tables.
Cons
Realizing the full potential of SugarCRM may require additional development efforts to tailor its functionalities to specific business requirements and operational workflows. Customization ensures a tailored CRM solution that maximizes efficiency and effectiveness.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael James
Financial Services, 500+ employees
More than a year
December 2022
Perfect for business process automation
Perfect for business process automation
Pros
Automation capabilities: SugarCRM has a range of automation features that help businesses streamline processes and save time. For instance, it can automatically assign tasks and follow-up actions to team members, send personalized emails and alerts, and track and report on progress. Customization options: SugarCRM allows me to tailor the platform to specific needs and processes, which is great for businesses with unique workflow requirements or those wanting to integrate the CRM with existing systems. Scalability: SugarCRM can accommodate businesses of all sizes, from small startups to large enterprises, offering a variety of pricing plans and customization to meet the needs of different teams and departments. Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media, making it easy to track and manage customer interactions across multiple channels.
Cons
SugarCRM's cost-effectiveness, while beneficial in the long run, may pose initial budgetary challenges for smaller enterprises or those with limited financial resources. Overcoming the learning curve associated with its feature-rich environment requires ongoing support and training initiatives.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Johannsen
Information Technology and Services, 11-50 employees
More than a year
December 2022