Overall Rating

4.4

24 Review(s)

Rating Distribution

5

star

(12)

4

star

(10)

3

star

(2)

2

star

1

star

Satisfaction Score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

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An Easy to Understand CRM Solution
Pros

I find it so simple to understand the features of SugarCRM. It's truly amazing.

Cons

Using SugarCRM poses no challenges in my experience.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Perez

Automotive, 500+ employees

More than a year

May 2024

SugarCRM Has Been Making Work Easier for Us
Pros

SugarCRM has been an effective and simple customer relationship management tool. I appreciate its efficiency.

Cons

The effectiveness of SugarCRM's features is unparalleled in my experience. It stands out as the most reliable CRM solution I've come across, offering a robust set of tools that significantly enhance our operational efficiency and customer management capabilities.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Clinton

Machinery, 500+ employees

More than a year

May 2024

Why SugarCRM Meets Our Needs
Pros

With lead management and marketing automation features, we have everything needed for a marketing solution of this caliber.

Cons

SugarCRM has consistently proven its reliability and met our operational needs without any significant issues or grievances. It has become an integral part of our daily workflow, providing dependable support that we can rely on.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

Financial

Real Estate, 51-100 employees

More than a year

April 2024

SugarCRM Is a Great and Reliable Solution
Pros

I appreciate the effective features of SugarCRM. It has been a brilliant and dependable CRM solution.

Cons

The performance of SugarCRM is nothing short of exceptional; it operates flawlessly within our organizational framework. Its seamless integration with our existing systems has streamlined our processes, allowing for enhanced productivity and smoother operations.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Marco

Consumer Services, 500+ employees

More than a year

April 2024

Cost-effective CRM
Pros

Great forecasting tool, and I really enjoy the contact and account management tools.

Cons

Access to third-party integrations is limited to advanced plans, which may pose a constraint for users seeking broader connectivity options. This aspect should be considered when evaluating the scalability of the CRM solution.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Bohumil

Airlines/Aviation, 500+ employees

Less than a year

April 2024

Task management
Pros

The application is easy and provides a range of excellent services and features for customer relationship management.

Cons

Using SugarCRM on mobile devices presents certain challenges that may require adaptation and familiarization. The interface, while functional, could benefit from optimizations to enhance usability on smaller screens and touch-based interactions.

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

Hanane

Marketing and Advertising, 1-10 employees

Less than a year

January 2024

A basic out-of-the-box CRM system
Pros

SugarCRM is quite easy to set up on a PHP+MySQL (or other database) server.

Cons

Support responsiveness can be inconsistent at times, and the graphical user interface (GUI) appears somewhat outdated compared to newer CRM offerings. These factors can impact user experience, particularly in terms of interface aesthetics and navigation fluidity.

Ease of use

8

Value for money

5

Customer Support

5

Functionality

8

Michele

Insurance, 500+ employees

More than a year

December 2023

Great, customizable CRM
Pros

SugarCRM is easy to setup. Cloud-hosted environment means low maintenance. Simple for small teams to customize without needing developers.

Cons

Cloud hosting eliminates direct database access and configuration changes, relying instead on user interface (UI) tools for customization and data export. While manageable, this approach may require adjustment for users accustomed to more hands-on database management.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Adam

Real Estate, 101-500 employees

More than a year

October 2023

Management of the commercial area
Pros

One of the things I like most about Sugar is the ability to generate any report, as all modules are interconnected and can be customized to our needs.

Cons

A significant consideration is the requirement for comprehensive data loading to ensure accurate trend analysis and projections within SugarCRM. This prerequisite underscores the importance of data integrity and completeness for maximizing the CRM's analytical capabilities.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

David

Telecommunications, 11-50 employees

More than a year

October 2023

Management software
Pros

This software allows me to manage customer relations and customer loading.

Cons

My experience with SugarCRM has been overwhelmingly positive, as I have not encountered any drawbacks that would detract from its recommendation to other users. Its reliability and feature-rich environment make it a commendable choice for CRM needs.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Enock

Civil Engineering, 11-50 employees

October 2023

Avis sugar crm
Pros

I like this software because its many functions set it apart from its competitors.

Cons

The primary drawback for small businesses considering SugarCRM is its comparatively higher cost. While the investment yields substantial benefits in terms of functionality and efficiency, budget-conscious organizations may find it challenging to justify the expense.

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

Abel

Hospitality, 1-10 employees

Less than 6 months

September 2023

CRM in salesfirce
Pros

Modules are integrated, providing all the essential components required for delivering an excellent and comprehensive customer experience.

Cons

To date, SugarCRM has fulfilled our operational requirements comprehensively; however, I am eager to see further advancements in AI integration. Expanding its AI capabilities could potentially enhance automation and decision-making processes within the CRM.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Gianluca

Telecommunications, 1-10 employees

July 2023

Round the clock support
Pros

First of all, SugarCRM has a fantastic set of features that outperforms many competitors. It offers round-the-clock support and user forums for quick fixes and learning. Pipeline management and analysis powered by AI thoroughly impressed me. I enjoyed the integration with marketing. Dashlets are great organizers, and lists can be adjusted by filters. SugarCRM is customizable on many fronts.

Cons

Concerns about the cost and learning curve associated with SugarCRM have surfaced in my experience. Despite adequate support, the interface's user-friendliness could be improved to simplify tasks such as team permission management and contact importation.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Casey

Health, Wellness and Fitness, 51-100 employees

Less than a year

July 2023

Great CRM and easy to use
Pros

An easy-to-navigate software for managing contacts and CRM activities, easily integrated with business processes.

Cons

The initial configuration phase of this software demands meticulous process design to ensure seamless integration and optimal functionality. This strategic approach is essential for aligning the CRM's capabilities with specific business requirements and operational workflows.

Ease of use

8

Value for money

10

Customer Support

6

Functionality

8

Roberto

Utilities, 11-50 employees

Less than a year

June 2023

Sugar CRM for customer relationship and sales management
Pros

I value its straightforwardness and its seamless integration into workflows across every department within an organization, ensuring smooth and efficient operations.

Cons

The open-source nature of SugarCRM makes it susceptible to potential security threats, necessitating robust measures for protection and ongoing vigilance. Organizations should prioritize security protocols to mitigate risks associated with data breaches and unauthorized access.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

But W

Information Technology and Services, 1-10 employees

Less than a year

May 2023

Recommended for completeness of functionality
Pros

The software allows me to manage many aspects of the customer relationship, aiding in the management of contacts.

Cons

Their usability requires a moderate learning curve, necessitating initial practice and familiarity to leverage its full potential effectively. Ongoing training and support can facilitate smoother adoption and proficiency among users over time.

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

Maximum

Hospitality, 11-50 employees

April 2023

Robust Platform to have wide customer relationship
Pros

SugarCRM's lead management capabilities help streamline sales processes. By providing a platform for managing leads, assigning them to sales reps, and tracking their progress through the sales pipeline, it enables sales teams to work more efficiently and effectively. This helps reduce duplication of effort, improve collaboration between different teams, and ultimately drive higher revenues and profits.

Cons

While it excels in contact management and offers powerful analytics tools for customer insights, I acknowledge the desire for comparable functionalities available in competing platforms like Salesforce. Access to similar features could further enrich data-driven decision-making processes.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

sanjay

Electrical/Electronic Manufacturing, 500+ employees

Less than a year

March 2023

SugarCRM - Look elsewhere for small business
Pros

I value cloud-based updates, but that's the extent of my appreciation.

Cons

The periodic price adjustments and evolving reseller network dynamics present ongoing challenges for SugarCRM users. Additional costs associated with integrations, such as Quickbooks, contribute to the perception of navigating a complex landscape that demands adaptability.

Ease of use

6

Value for money

4

Customer Support

4

Functionality

6

Stacey

Packaging and Containers, 1-10 employees

More than a year

February 2023

SugarCRM is the best and will always be the best.
Pros

I like how easy it is to find the information I need from projects, leads, and contacts.

Cons

The pricing structure of this software remains a minor concern for me, although I recognize its overall value proposition. While competitively priced, there is potential for adjustments to enhance affordability and accessibility for a broader range of businesses.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Micheal

Construction, 11-50 employees

February 2023

Good CRM tool
Pros

This is one of the best CRM software I know; it has a multitude of features that match many core functionalities. It is ideal for companies with unique workflow requirements or those looking to integrate CRM with their systems.

Cons

Initiating operations with SugarCRM involves a learning process that requires thorough preparation and understanding. Preemptive education and strategic planning are essential for maximizing the CRM's capabilities and ensuring a seamless integration into daily operations.

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

Philippe

Legislative Office, 500+ employees

Less than a year

January 2023

Fantastic community edition
Pros

We use the free self-install community edition, and it is perfect for our small business needs. It keeps track of all customers and sales.

Cons

Our team expresses utmost satisfaction with the comprehensive functionality and performance of our current CRM system, SugarCRM. It has consistently supported our business objectives with its robust feature set and dependable operational support.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Calum

Marketing and Advertising, 11-50 employees

More than a year

January 2023

The Best user-friendly CRM platform
Pros

Its strong capabilities for sales and marketing automation and its customizable interface allow me to tailor the platform to specific needs.

Cons

The complexity associated with configuring and customizing SugarCRM necessitates a dedicated investment of time and effort to fully harness its extensive capabilities. Familiarization with its diverse features ensures optimal utilization and alignment with organizational goals.

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

David

Computer Software, 1-10 employees

Less than a year

December 2022

Solid offering with great customizability
Pros

The ability to customize and an intuitive relational design help maintain the continuity of tables.

Cons

Realizing the full potential of SugarCRM may require additional development efforts to tailor its functionalities to specific business requirements and operational workflows. Customization ensures a tailored CRM solution that maximizes efficiency and effectiveness.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Michael James

Financial Services, 500+ employees

More than a year

December 2022

Perfect for business process automation
Pros

Automation capabilities: SugarCRM has a range of automation features that help businesses streamline processes and save time. For instance, it can automatically assign tasks and follow-up actions to team members, send personalized emails and alerts, and track and report on progress. Customization options: SugarCRM allows me to tailor the platform to specific needs and processes, which is great for businesses with unique workflow requirements or those wanting to integrate the CRM with existing systems. Scalability: SugarCRM can accommodate businesses of all sizes, from small startups to large enterprises, offering a variety of pricing plans and customization to meet the needs of different teams and departments. Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media, making it easy to track and manage customer interactions across multiple channels.

Cons

SugarCRM's cost-effectiveness, while beneficial in the long run, may pose initial budgetary challenges for smaller enterprises or those with limited financial resources. Overcoming the learning curve associated with its feature-rich environment requires ongoing support and training initiatives.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Johannsen

Information Technology and Services, 11-50 employees

More than a year

December 2022