Total 99 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

24%

4

Stars

49%

3

Stars

23%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

N
Nitish

Computer Software, 51-100 employees

Less than 6 months

4.0

An affordable and user-friendly platform

Pros

Vtiger CRM stands out as an incredibly cost-effective solution that doesn't compromise on usability. Its intuitive design makes it accessible for teams at any skill level, while still providing the powerful features needed to manage customer relationships effectively.

Cons

I noticed it has some integration restrictions and can be slow at times.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

R
Roberto

Information Technology and Services, 1-10 employees

More than a year

4.0

Brings sales, marketing and support together

Pros

this tool brings sales, marketing and support together in one place. It is simple to use, customizable and we can access it from any device since it is cloud-based.

Cons

Setting up some of the more advanced features can get pretty complicated. The free version also comes with major limitations.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

M
Moises

Management Consulting, 1-10 employees

Less than a year

5.0

Easy to set up

Pros

I really like how easy it is to set up and adapt to different ways of working.

Cons

It's been good for my needs so far. Since I am on the free plan, my options are limited but I will probably need to upgrade my subscription soon.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

N
Nathan

Internet, 1-10 employees

More than a year

5.0

Versatile and scalable

Pros

I value the ability to customize the CRM precisely to align with our business requirements, ensuring it seamlessly integrates with our operational strategies and enhances our efficiency. This flexibility allows us to optimize workflows and functionalities according to our specific needs, empowering us to achieve our business objectives more effectively and adapt swiftly to changes in the market landscape.

Cons

Connecting modules together can pose a challenge for beginners.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

8

Functionality

10

I
Ismael

Business Supplies and Equipment, 51-100 employees

More than a year

4.0

Vtiger CRM is a Game Changer

Pros

Vtiger has revolutionized our operations, particularly for our sales team. Its diverse features enhance sales and marketing effectiveness, and using it is a pleasure. The standout feature is its automated sales and email marketing options, which facilitate seamless online sales and expand our customer reach, boosting productivity. It's also cost-effective, saving on marketing expenses, and the mobile app installation capability is a definite plus, enabling us to work from anywhere and achieve higher yields.

Cons

Honestly, this software has been incredibly beneficial for us. I would not rate this tool below 8/10.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

H
Hanane

Marketing and Advertising, 1-10 employees

Less than a year

4.0

The great app

Pros

It offers a variety of features tailored for smaller companies, making it simple to use.

Cons

It's an excellent application without any drawbacks.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KD
Kamal Dyne

Computer Software, 1-10 employees

Less than 6 months

4.0

Multilingual tutorials

Pros

Vtiger stands out among CRMs with its numerous management tools that greatly aid in management and tracking. Their accompanying tutorials on YouTube further enhance usability.

Cons

However, these tutorials, designed for users of different languages, are only available in English, which favors one language. What will French-speaking users who want to use it do?

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

G
Gerald

Computer & Network Security, 1-10 employees

More than a year

3.0

Good System, but free version is hardly to handle

Pros

While the basic features are available in the standard edition, additional addons like PDF export are necessary for daily operations. The community edition seems less popular, making it challenging to find free resources despite extensive research.

Cons

The GUI appears somewhat outdated and lacks user-friendliness. Translations are present but of poor quality. Upgrading is complex for non-tech-savvy individuals.

Rating Distribution

Ease of use

5

Value for money

10

Customer Support

4

Functionality

6

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

A insight full review on vtiger an unmastered crm Vtiger

Pros

The CRM's ability to handle large databases and its easy funnel system ensure smooth data flow and upgrades.

Cons

The page load time is excessively long, consuming too much time. The homepage is outdated and requires significant improvement.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

7

Functionality

6

CA
Carlos Abraham

Telecommunications, 1-10 employees

Less than a year

5.0

Manage your customers in the best way

Pros

Vtiger CRM excels as a powerful tool for driving sales, enhancing customer support, and improving overall business efficiency.

Cons

I'm satisfied with vitager CRM so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P
Philip

Information Technology and Services, 500+ employees

More than a year

5.0

Vtiger everything you are looking for in a single app

Pros

It has proven invaluable for our marketing efforts, enabling us to manage sales and maintain customer databases effectively.

Cons

Your Android version might not be compatible with certain system versions or mobile device models.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Alvaro

Marketing and Advertising, 1-10 employees

3.0

Interesting option, which can be improved in terms of sales management

Pros

The customization options are extensive, and the analytics provided are excellent.

Cons

I'm not convinced by the sales management and follow-up.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

F
Flower

Computer Software, 11-50 employees

Less than a year

4.0

Increasing business productivity with Vtiger CRM

Pros

Its competitive pricing, compared to other CRMs, makes it a standout choice. It's a comprehensive tool that simplifies everything from customer management to marketing automation.

Cons

One drawback that could be addressed in the future is the technical support, which can sometimes be slow or ineffective in solving issues.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

10

P
Przemys?aw

Information Technology and Services, 101-500 employees

More than a year

4.0

CRM manager

Pros

Vtiger offers extensive configuration possibilities and is known for its reliability.

Cons

For administrators, configuring and implementing it can be complicated.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

J
John

Marketing and Advertising, 1-10 employees

5.0

CRM platform that is used by businesses of all sizes to manage their sales, marketing, and more

Pros

Highly customizable, it allows us to tailor the system to our business's unique needs. The user-friendly interface reduces training time and boosts productivity, with comprehensive tools for managing sales, marketing, and customer service all in one place.

Cons

It can be costly. While there's a free version of Vtiger CRM available, advanced features require a paid subscription. This might not be feasible for smaller businesses on a tight budget. Another potential issue with Vtiger CRM is its complexity in setup and configuration. Although the interface is intuitive, the initial setup can be challenging, possibly requiring technical expertise or consultant assistance.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

More than a year

4.0

Vtiger Satisfied

Pros

The graphical interface is intuitive, and the input forms are easy.

Cons

The beginning was a bit rushed, but it became very smooth afterward.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

4.0

Maximizing Business Efficiency with Vtiger CRM

Pros

Vtiger CRM has transformed our business by streamlining customer service and sales processes, creating a more efficient workflow. With its powerful features and intuitive interface, managing contacts, projects, tasks, and more has become effortless. Our efficiency has increased significantly since adopting Vtiger CRM, and we highly recommend it.

Cons

So far, I haven't encountered any negative consequences.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

C
Calum

Marketing and Advertising, 11-50 employees

More than a year

5.0

Perfect Solution

Pros

We utilize the self-install edition for free and seamlessly integrate third-party add-ons for digital invoicing and document signing.

Cons

We had to fix some minor bugs ourselves related to email attachments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G
Gabriel

Renewables & Environment, 11-50 employees

More than a year

3.0

Reliable CRM system

Pros

The product is user-friendly, though some sections may initially seem complex.

Cons

It offers fewer features compared to other CRM platforms.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

D
Daniel

Accounting, 1-10 employees

More than a year

5.0

Vtiger Crm

Pros

In my experience, Vtiger CRM ranks among the best CRM software I've used. It's intuitive, ensuring data entry is always easy, customizable for various form needs.

Cons

The initial setup is time-consuming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10