Computer Software, 51-100 employees
Less than 6 months
“An affordable and user-friendly platform”
Pros
Vtiger CRM stands out as an incredibly cost-effective solution that doesn't compromise on usability. Its intuitive design makes it accessible for teams at any skill level, while still providing the powerful features needed to manage customer relationships effectively.
Cons
I noticed it has some integration restrictions and can be slow at times.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 1-10 employees
More than a year
“Brings sales, marketing and support together”
Pros
this tool brings sales, marketing and support together in one place. It is simple to use, customizable and we can access it from any device since it is cloud-based.
Cons
Setting up some of the more advanced features can get pretty complicated. The free version also comes with major limitations.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Management Consulting, 1-10 employees
Less than a year
“Easy to set up”
Pros
I really like how easy it is to set up and adapt to different ways of working.
Cons
It's been good for my needs so far. Since I am on the free plan, my options are limited but I will probably need to upgrade my subscription soon.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Internet, 1-10 employees
More than a year
“Versatile and scalable”
Pros
I value the ability to customize the CRM precisely to align with our business requirements, ensuring it seamlessly integrates with our operational strategies and enhances our efficiency. This flexibility allows us to optimize workflows and functionalities according to our specific needs, empowering us to achieve our business objectives more effectively and adapt swiftly to changes in the market landscape.
Cons
Connecting modules together can pose a challenge for beginners.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
8
Functionality
10
Business Supplies and Equipment, 51-100 employees
More than a year
“Vtiger CRM is a Game Changer”
Pros
Vtiger has revolutionized our operations, particularly for our sales team. Its diverse features enhance sales and marketing effectiveness, and using it is a pleasure. The standout feature is its automated sales and email marketing options, which facilitate seamless online sales and expand our customer reach, boosting productivity. It's also cost-effective, saving on marketing expenses, and the mobile app installation capability is a definite plus, enabling us to work from anywhere and achieve higher yields.
Cons
Honestly, this software has been incredibly beneficial for us. I would not rate this tool below 8/10.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Marketing and Advertising, 1-10 employees
Less than a year
“The great app”
Pros
It offers a variety of features tailored for smaller companies, making it simple to use.
Cons
It's an excellent application without any drawbacks.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Computer Software, 1-10 employees
Less than 6 months
“Multilingual tutorials”
Pros
Vtiger stands out among CRMs with its numerous management tools that greatly aid in management and tracking. Their accompanying tutorials on YouTube further enhance usability.
Cons
However, these tutorials, designed for users of different languages, are only available in English, which favors one language. What will French-speaking users who want to use it do?
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Computer & Network Security, 1-10 employees
More than a year
“Good System, but free version is hardly to handle”
Pros
While the basic features are available in the standard edition, additional addons like PDF export are necessary for daily operations. The community edition seems less popular, making it challenging to find free resources despite extensive research.
Cons
The GUI appears somewhat outdated and lacks user-friendliness. Translations are present but of poor quality. Upgrading is complex for non-tech-savvy individuals.
Rating Distribution
Ease of use
5
Value for money
10
Customer Support
4
Functionality
6
Not Specified, 500+ employees
Less than a year
“A insight full review on vtiger an unmastered crm Vtiger”
Pros
The CRM's ability to handle large databases and its easy funnel system ensure smooth data flow and upgrades.
Cons
The page load time is excessively long, consuming too much time. The homepage is outdated and requires significant improvement.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
7
Functionality
6
Telecommunications, 1-10 employees
Less than a year
“Manage your customers in the best way”
Pros
Vtiger CRM excels as a powerful tool for driving sales, enhancing customer support, and improving overall business efficiency.
Cons
I'm satisfied with vitager CRM so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Vtiger everything you are looking for in a single app”
Pros
It has proven invaluable for our marketing efforts, enabling us to manage sales and maintain customer databases effectively.
Cons
Your Android version might not be compatible with certain system versions or mobile device models.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
“Interesting option, which can be improved in terms of sales management”
Pros
The customization options are extensive, and the analytics provided are excellent.
Cons
I'm not convinced by the sales management and follow-up.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Computer Software, 11-50 employees
Less than a year
“Increasing business productivity with Vtiger CRM”
Pros
Its competitive pricing, compared to other CRMs, makes it a standout choice. It's a comprehensive tool that simplifies everything from customer management to marketing automation.
Cons
One drawback that could be addressed in the future is the technical support, which can sometimes be slow or ineffective in solving issues.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
10
Information Technology and Services, 101-500 employees
More than a year
“CRM manager”
Pros
Vtiger offers extensive configuration possibilities and is known for its reliability.
Cons
For administrators, configuring and implementing it can be complicated.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
“CRM platform that is used by businesses of all sizes to manage their sales, marketing, and more”
Pros
Highly customizable, it allows us to tailor the system to our business's unique needs. The user-friendly interface reduces training time and boosts productivity, with comprehensive tools for managing sales, marketing, and customer service all in one place.
Cons
It can be costly. While there's a free version of Vtiger CRM available, advanced features require a paid subscription. This might not be feasible for smaller businesses on a tight budget. Another potential issue with Vtiger CRM is its complexity in setup and configuration. Although the interface is intuitive, the initial setup can be challenging, possibly requiring technical expertise or consultant assistance.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
10
Not Specified, 11-50 employees
More than a year
“Vtiger Satisfied”
Pros
The graphical interface is intuitive, and the input forms are easy.
Cons
The beginning was a bit rushed, but it became very smooth afterward.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“Maximizing Business Efficiency with Vtiger CRM”
Pros
Vtiger CRM has transformed our business by streamlining customer service and sales processes, creating a more efficient workflow. With its powerful features and intuitive interface, managing contacts, projects, tasks, and more has become effortless. Our efficiency has increased significantly since adopting Vtiger CRM, and we highly recommend it.
Cons
So far, I haven't encountered any negative consequences.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“Perfect Solution”
Pros
We utilize the self-install edition for free and seamlessly integrate third-party add-ons for digital invoicing and document signing.
Cons
We had to fix some minor bugs ourselves related to email attachments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Renewables & Environment, 11-50 employees
More than a year
“Reliable CRM system”
Pros
The product is user-friendly, though some sections may initially seem complex.
Cons
It offers fewer features compared to other CRM platforms.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Accounting, 1-10 employees
More than a year
“Vtiger Crm”
Pros
In my experience, Vtiger CRM ranks among the best CRM software I've used. It's intuitive, ensuring data entry is always easy, customizable for various form needs.
Cons
The initial setup is time-consuming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
