Vtiger CRM Reviews

Pros

Its excellent capabilities for data and contact management stand out.

Cons

Maybe some tutorials for inexperienced users would be helpful.

Pros

Vtiger CRM's contact management feature is particularly useful, especially for managing numerous global contacts efficiently. Its alert feature ensures smooth task processing.

Cons

The customer support service of Vtiger CRM doesn't meet expectations; there have been instances where our issues were not systematically resolved and took longer than expected.

Pros

A fantastic CRM, easy to set up even with minimal software knowledge. Almost all fields can be customized as needed, and compatibility issues with Android systems in earlier versions have been resolved from version 7 onwards. The free version is superior to many paid options.

Cons

I faced difficulties in migrating the database from the previous version to the current one as the fields didn't match perfectly, causing incorrect storage. I resolved it by manually adjusting the parameters.

Pros

It's incredibly easy to learn and use daily at work.

Cons

It's been glitchy some days, especially with simple tasks like copying a number.

Pros

The streamlined management of all our contacts in one tool, prospects, contacts, deals,is a game-changer.

Cons

There's a lack of flexibility in its features.

Pros

It effortlessly adjusts to meet any specific requirement, accommodating a wide range of needs with seamless flexibility and ease of customization. Whether for small tweaks or comprehensive overhauls, it remains versatile and responsive, ensuring it can evolve alongside evolving business demands without unnecessary complexity. Its adaptability makes it a reliable choice for businesses aiming to tailor their CRM solution precisely to their unique operational workflows and strategic goals, fostering efficiency and scalability in equal measure.

Cons

Nothing to complain about; it has been working well for years, generating good reports and fulfilling its purpose.

Pros

Vtiger CRM covers all bases effortlessly; its extensive modules cater to diverse needs. With recent updates, it remains up-to-date, allowing customization of fields, occurrences, properties, and forms.

Cons

I tried it many years ago and switched to something less restrictive, but looking back, I think I would choose Vtiger again as a starting point for my projects.

Pros

We use it internally for creating quotes, purchase orders, invoices, and managing suppliers. Its powerful, customizable nature, coupled with robust reporting tools, supports our hardware and software production management needs effectively.

Cons

It lacks stock management and requires significant investment in development to obtain a customized version that meets specific needs.

Pros

If you have used a SugarCRM-based system before, the interface will feel familiar but it is one of the better implementations out there.

Cons

Upgrading to new versions is a clunky process that often has errors. Also the interface is not very friendly for our team members who are not very tech-savvy.

Pros

The contact management and database features are excellent. I used the customer tracking to connect with people across different platforms. It handles support, sales and marketing all together. Whether you are on a team or working solo, you can get a lot done without switching between apps. The forms are somewhat customizable and while there is a free version to start, the paid plans are very reasonably priced.

Cons

I could not figure out how to format reports and exporting data was both slow and difficult. The platform just is not user-friendly as I spent extra hours at the office trying to get it working properly.

Pros

When we were getting started, Vtiger handled almost all our sales automation needs right out of the box, requiring very little custom work which was perfect for learning the system.

Cons

The initial setup had some quirks and I had to redo it a few times. Though it is not hard but you have to follow very specific steps.

Pros

The customer tracking is incredibly helpful for managing interactions across Gmail and social media. The free version gave us a great start and we found the core features easy to learn. Plus I rely heavily on the alerts and reminders to keep track of pending tasks and client follow-ups.

Cons

All the features work much better on the web version which makes the mobile app pretty clunky and not very helpful. Also there are not enough fields for customer info as it needs more options or a free-text area to store all the data we need.

Pros

Being able to monitor all sales processes and projects in a single application is its biggest strength. I love that it is cloud-based and does not slow down our computers. The ticketing system is also reliable and efficient and the marketing tools make email campaigns simple to manage.

Cons

You cannot drag and drop tasks to different parts of a project plus it is frustrating to me how many clicks it takes to perform simple actions. While the software is very comprehensive, the sheer number of tools can make it confusing to learn.

Pros

I love that it is open source which allowed me to customize it and connect it with my dialer software.

Cons

One thing I noticed is that there is not much support available for this product.

Pros

The user interface is excellent and very easy to learn. It is also visually appealing and simple to navigate, plus it integrates well with my other apps. Even the workflow automation is powerful with few restrictions and the lower-priced plans offer great functionality compared to other CRMs I have tested.

Cons

I feel like the workflow setup could be simpler for new users. And though the project management features on my plan are pretty basic, it is nice they are included. So overall I am quite happy with it and I'd only switch if I found a significantly cheaper alternative.

Pros

We can manage multiple clients within the same system while keeping their data separate which is great. Also adapting it to our workflow is very simple.

Cons

The latest release has quite a few bugs that are taking a while to resolve. Honestly the previous version ran more smoothly for us.

Pros

The thing I like a lot is that you can easily turn on different business processes one by one, just like building with modules.

Cons

Being built on PHP can sometimes lead to security concerns when new updates come out.

Pros

One of the main reasons we chose this solution was its simplicity and how easy it was to get started.

Cons

Over time, we've noticed the platform has some limitations, mainly with the features that are available.

Pros

I find it a solid CRM platform with useful features for handling company data like ticket management, reporting and invoicing.

Cons

The interface is feature-rich and looks nice but it is not always easy to navigate.

Pros

We can log every client interaction by team member and track the follow-ups. It also helps monitor what our employees are working on.

Cons

My least favorite part is that it does not automatically track how much time we spend on each client so we have to log it manually.