Zoho CRM Software Reviews

“All my tools in one place

Pros

It keeps all the solutions I use together in one place, everything is easy to access and the interface is very user-friendly.

Cons

I have not run into any problems or faced any real hurdles while using it.

“Many quick features with slow support

Pros

the number of features makes my workflow easy and quick to get through.

Cons

I find that customer support sometimes takes a lot of time to get back to me.

“perfect for my small business

Pros

For my small business, it includes everything we require. I'm really pleased with the range of tools and services it offers. It's smooth to use and use. Their customer support has been fantastic. I rely on these features every day and it keeps rolling out new services regularly.

Cons

Interface could be refined a bit to improve usability, despite that overall the application delivers excellent functionality and I find it impressive.

“Best for the hardest part of work

Pros

Its very useful for generating leads which is by far the hardest part of my work.

Cons

can't think of anything negative, it's such a solid tool.

“Smooth leads and pipeline but poor app

Pros

I find creating a lead extremely smooth, I can manage and assign leads very easily using Zoho's sheet view. I'm also able to set up timely follow-ups and sync them with my Google Calendar without issue and the platform helps me estimate pipeline revenue projections.

Cons

On my end, the mobile app is clunky and hard to use, I struggle to use it comfortably.

“amazing customer support!

Pros

actually I have been using it and appreciate the variety of modules,deals, leads, meetings and more, that let me track every single lead closely. The reminders, calendar and their integrations have been genuinely useful. The web interface is smooth and interactive. Their support team keeps things current with regular updates and replies quickly. Setting up integrations has been surprisingly simple to implement.

Cons

the mobile app is not very user-friendly and it's been somewhat confusing to use.

“easy and convenient to use

Pros

I can easily and conveniently manage my leads, client records and sales projections using this tool.

Cons

so far I haven't faced any issues with the software and I have no complaints at the moment.

“A time-saver with a clunky mobile version

Pros

the platform saves me a lot of time and helps me keep records in the most organized way possible.

Cons

I find the mobile application quite complex to use and Zoho Voice can be sluggish at times

“Top features for managing leads

Pros

Managing leads through its CRM and adding tasks are the features I like most about it.

Cons

Don't have many complaints but I've noticed it can be slow at times for some reason.

“Simple, connects well & great Kanban for leads

Pros

It's very easy to use and it connects smoothly with pretty much any third-party software, I can set up custom automations and there are multiple views and dashboards for tracking leads with the Kanban board standing out as my favorite feature.

Cons

Occasionally I notice a slight lag when applying filters which can be frustrating during quick searches.

“Excellent for tracking!

Pros

I appreciate the variety of modules, deals, leads, meetings and so on which help me keep track of every single prospect. The reminders, calendar and their integrations have been genuinely useful. Using the web interface is smooth. The support team gives frequent updates and responds quickly. Integrating other tools is pretty simple to set up.

Cons

the mobile app is unfriendly and rather hard to figure out.

“Interactive setup with strong support

Pros

Because it's so simple to set up and use, combined with responsive customer support and a broad set of capabilities like kanban boards, third-party integrations and automation, I consider it the best option available.

Cons

I have not found anything I dislike about this software so far.

“great features and reliable tool

Pros

It is one of the simplest sales CRMs to use, packed with tons of features, smooth support, flexible segmentation and plenty of other options to tweak. It also integrates really easily.

Cons

Honestly I haven't come across any real downsides, in my experience the CRM is essentially flawless and has not given me any problems.

“very friendly solution

Pros

I find it very easy to use and teaching my team to use it was really simple. Features like tagging are especially helpful.

Cons

While it's a great platform overall, I do wish the dashboard could be improved, more to make navigation and visibility even clearer.

“Easy configuration with great worth

Pros

it's smooth to set up and configure and it offers great value for money

Cons

I've noticed occasional bugs and I wish it included a few more features

“Smooth start but limited personalization

Pros

the setup is smooth and segregating leads couldn't be easier. Plus, all the integrations run so smoothly and it just connects without any trouble.

Cons

It lacks customization options and support is weak.

“Basic and efficient tool

Pros

It is the simplest and most effective tool to keep track of my daily leads.

Cons

I find it lacks sufficient data analytics capabilities for my everyday, day-to-day usage.

“great for finding leads!

Pros

the user interface is very engaging and it consistently helps me gather leads across all categories.

Cons

It falls short when it comes to data analytics and I really wish the team would enhance that area.

“Help available worldwide but often slow

Pros

they have support teams located around the world so I can choose assistance that matches my time zone.

Cons

My only complaint is their customer support, they need to improve response times and overall assistance.

“Perfect for easily managing your sales team

Pros

This is the best lead management tool to manage my sales team.

Cons

Honestly there's truly nothing about it that I dislike at all.