“simple..has everything...love it all”

Pros

It's simple to install, integrate and get up and running. It's great for managing the sales cycle and smooth to use. its very interactive, includes every CRM feature I need and the customer support is excellent, I use it every day.

Cons

there's nothing I dislike... I love everything about it.

“easy first crm but pricey for startups”

Pros

What I like most about it is that I found it very easy to use even though I had never used any CRM software before. The flow for every step, including leads and conversions is very helpful.

Cons

I don't have any complaints at the moment, though it could be expensive for a very early-stage startup.

“Works great via outlook”

Pros

It includes everything it should. User access is smooth, each sales stage is set up and it's very handy to update leads, contacts and deals directly via Outlook.

Cons

Honestly I can't pinpoint any negatives about it. It consistently performs well for me.

“still in the trial phase”

Pros

I have been using it to run tests for integration setups and to validate how different systems connect.

Cons

At the moment I don't want to say anything yet :)

“Has all apps but they don't always work”

Pros

1. I appreciate that it includes all the functions and applications a business requires to operate effectively. 2. Designing and developing with the platform is smooth and user friendly. 3. Integration with other applications and products is improving, becoming faster and more reliable every day. 4. It also offers a quick support system.

Cons

1. However I've noticed that not all of the applications within Zoho One are set up to collaborate smoothly with one another. 2. There are limitations at the account level regarding settings and organizational structure that restrict flexibility. 3. Some customizations are difficult to achieve and require workarounds.

“add many apps & needs training”

Pros

It lets me add a wide variety of apps into the suite. They come as package-based offerings yet I'm particularly fond of their CRM application. I can also set up multiple sandbox accounts for various UAT environments and there's a Dev Sandbox available as well.

Cons

there are not any particular features I dislike about it. The main caveat is that I need some training to use this platform properly, it's not something I can get comfortable with in just one day.

“super quick data integration”

Pros

Integrating data is super quick and easy. Everything connects fast, without any problem.

Cons

The invoice printing facility could be improved to work better.

“good choice for tracking leads”

Pros

It's super helpful for tracking sales leads. It really keeps everything organized and easy to manage.

Cons

There are so many options that I sometimes notice features ending up displayed at the top which can be distracting.

“exceptional and always helpful customer support”

Pros

The customer support is exceptional, honestly, it's been incredibly valuable and always so helpful.

Cons

I don't have any complaints, every problem I have run into has been fixed.

“Loved by all teams”

Pros

Our support crew really appreciates the ticketing feature. The CEO is happy with the cost. Meanwhile, our Sales and Marketing folks are building lots of automations inside the CRM.

Cons

Even though the platform sometimes has glitches, their tech support is good at helping me fix things fast.

“smooth cRM.. missing key features”

Pros

It is very smooth to use and supports assigning multiple user roles. I can work with pipelines, set up automations, generate reports and plug in telephony features. Compared to other CRMs I've used, getting it configured is much simpler.

Cons

I often end up needing to use other apps or write my own custom code to fill in the gaps. A big one con for me is that there's no simple, built-in way to assign leads to specific salespeople or teams.

“essential tool but can be overwhelming”

Pros

It delivers a smooth customer management workflow thanks to an amazing interface, plenty of customization choices, easy integrations, built-in automation, a usable mobile app and strong analytics. Because it adapts to particular business requirements, aligns repetitive tasks and surfaces actionable insights, I consider it essential for managing customer relationships efficiently.

Cons

I have run into a few drawbacks. it has so many features and the free plan is pretty limited. Sometimes the interface is overwhelming, the add-ons don't always connect smoothly and you can't always count on getting quick help from support. I've also had issues with the mobile app, the costs can add up if you upgrade and you need some tech skills to set things up your own way. In the end whether this is a problem really depends on what you need it for.

“Very versatile platform!”

Pros

Its very versatile platform because it supports many different features and connects smoothly with many of other applications.

Cons

I had one problem where the CRM dashboard just wouldn't refresh, no matter how many times I reloaded it.

“Incredible multichannel communication features”

Pros

Right from the first time I explored it, the interface felt incredibly user-friendly and comfortable to navigate across its different modules. The real strength though, is in how much customization it offers. Its flexibility to adjust to our specific business processes was genuinely impressive. On top of that, its outstanding multichannel communication features really set it apart from other solutions.

Cons

I honestly don't have any complaints, as it keeps exceeding my expectations day after day.

“Smooth email integration”

Pros

The email integration works flawlessly and having emails automatically organized under each contact is really useful.

Cons

Something that's still missing is stronger validation for user input and form submissions which is something any business really needs.

“Helpful support”

Pros

Getting started with this system is very simple. It's simple to understand, easy to use and the setup process is pretty quick. The interface feels user-friendly and the customer support is really strong. They even go as far as helping with sample code which makes things much easier when you're trying to get everything working.

Cons

Even though annual fee is considered low, it's still hard to afford for a small organization in a third-world country working in a business that isn't very profitable. I really wish there were a pricing option designed for organizations like ours.

“Support sends you in circles”

Pros

Having the emails connected to the CRM was useful since everything sat together in one place.

Cons

Dealing with the support team was incredibly frustrating because they kept sending me around in circles. Every time I gave a clear instruction, they would come back with "but can we help you," which never led to any actual answer or resolution. They took the payment and didn't offer a refund or any kind of compensation. On top of that, I kept getting ignored and pushed right back to the starting point each time, almost as if they wanted me to give up and go away.

“Affordable pricing”

Pros

The low pricing and feature set make Zoho stand out. It works well for both small companies and larger businesses so it feels affordable without sacrificing functionality. The integration with tools like Google Apps and Google Docs fits perfectly into my daily workflow and saves me a lot of effort. There are both free and paid plans, with the paid version starting at $14 per month which is quite reasonable. I can also customize the tools without any trouble. Creating and exporting reports is hassle-free and that helps keep our team organized at all times. The interface is user-friendly and self-explanatory so there is little to no training needed. Setup is also fast which saves a lot of time compared to other more complicated products.

Cons

Honestly, I do not have any feature I dislike. It works perfectly for me and I would recommend it to any business owner.

“Helps grow your business”

Pros

It comes with really solid tools that can help grow your business.

Cons

There are no downsides that I can think of.

“Efficient for scaling sales teams”

Pros

With a team of fewer than 10 employees, this helped our company work much more efficiently while supporting over 150 commission-based salespeople.

Cons

The design feels a little outdated and the available options for using it in Bulgarian are somewhat limited.