Zoho CRM Reviews

“Helps us stay updated on customer accounts”

Pros

Working as a self-employed part of a larger team that's currently remote, Zoho has been incredibly valuable for keeping track of customer-related actions over the past year. Daily meetings still matter but details can easily slip through the cracks and logging actions and tasks in Zoho has helped everyone stay updated on all customer accounts.

Cons

There are times when certain information is a bit difficult to locate especially if it was entered by a colleague but a quick search usually clears that up.

“Digital strategy in one place”

Pros

It makes it possible to bring a digital strategy together in one place, creating better alignment across scenarios and data so the market can be understood more clearly.

Cons

I really don't see any downsides to the product. It fits well with what modern users need today.

“Talkdesk integration”

Pros

A big advantage for us has been Zoho's out-of-the-box integration with our contact center platform, Talkdesk.

Cons

At this point, we don't really have any complaints about it. It's handling everything we need it to do and the support team has been excellent throughout.

“Handles our email and address book needs”

Pros

It handles our email and address book needs really well. At the moment, that's mainly what we're using from the suite and it has been doing the job without issues.

Cons

I haven't run into any major downsides. The only thing worth noting is that the email spam filters have to be set up and initialized manually.

“outdated workflows and extra costs”

Pros

At first glance, the platform feels fairly user-friendly and not too hard to navigate. The CRM works well enough in its basic form but the moment you try to do anything beyond adding or updating a contact, the experience turns frustrating fast.

Cons

Almost everything else is a problem. To get any real value from the platform, you have to pay more for additional Zoho products like SalesIQ, Campaigns and others which quickly adds to the cost. The workflow functionality is especially bad and far from user-friendly. While other platforms offer modern, practical workflows, Zoho's interface feels extremely outdated and stuck in the past.

“Simple setup, highly recommended”

Pros

Getting started and using it is simple. It has helped us a lot and I regularly recommend it to my clients.

Cons

I'd just like the Spanish translations to work as well as the English ones.

“Lets you add multiple administrators”

Pros

Having access to a free 15-day trial was a nice way to get started. It also lets you add multiple administrators to manage the marketing account and, more importantly, assign priority levels so the main administrator can keep better control over changes. The lead management system is very effective especially for separating prospects from existing contacts and addresses. Pricing is also fairly low compared with similar platforms. Overall, it makes organizing and refining an online marketing strategy very simple.

Cons

We haven't come across any real drawbacks during our use of the platform.

“Tons of customization options”

Pros

Very user-friendly, with plenty of customization options to tailor it the way you need.

Cons

There are almost too many apps in the Zoho ecosystem and it sometimes feels like the company is losing focus on the CRM itself.

“friendly front end”

Pros

It is a highly versatile CRM platform and its front end is user-friendly enough that users can get comfortable with it quickly.

Cons

It feels quite high compared with other CRM tools commonly used in the corporate world.

“Domain email setup done right”

Pros

A friend pointed me to this tool when I was setting up an email account for my side hobby blog and it turned out to be a solid choice. I wanted an address tied to my own domain and getting Zoho configured to send and receive those emails was pretty simple.

Cons

The inbox layout on iPad is annoying. The screen is split in two, with the email list on the left and a preview of the selected message on the right. I haven't found any option to hide that preview pane and view the inbox in full screen.

“Invoice printing is fantastic”

Pros

Being able to generate and print invoices so quickly is one of the best parts of using Zoho.

Cons

it occasionally logs me out without warning and makes me sign in again.

“Mind-blowing integrations and value”

Pros

Right from the start, the range of features and integrations feels impressive. It's even better knowing that most of them are available for free. The RingCentral integration has been particularly excellent especially with company-wide caller ID syncing across all modules and the way the different Zoho apps connect within the ecosystem works really well.

Cons

Zoho One is being marketed as including all enterprise features, while some capabilities still come as add-ons. Because of that, certain apps can feel a bit limited unless you pay extra for those features.

“Fast rollout for remote teams”

Pros

Getting teams on board happens quickly and the implementation process is simple especially for users working off-site.

Cons

Email integration still feels more limited with Zoho Mail compared with third-party systems like Microsoft Exchange and Google Gmail.

“Well-connected system”

Pros

Everything feels simple to use and the integrations across the platform work really well together. The different pieces connect in a way that feels natural and makes the overall system user-friendly.

Cons

Their representatives reach out a bit too often. I've gotten quite a few phone calls checking in about the service and related things. When it comes to the software itself though, I don't really have any complaints to mention.

“Separate modules connect nicely”

Pros

We went with Zoho One and CRM sits right at the center of it for us. The biggest plus is how well all the separate modules connect and work together as one package which is something we really appreciate.

Cons

There are a handful of visual glitches here and there but nothing serious. After spending some time in the user community, it does feel like more customer suggestions should make their way into the product roadmap. Small touches such as setting a default email font, color and size, would make a difference. If Zoho took on board more user feedback, I honestly think it could be truly game-changing.

“strong all-around CRM option”

Pros

After more than a decade of refinement, it feels user-friendly and polished and it still stands out as a strong all-around CRM option. Being one of the earliest cloud CRMs, it remains a dependable choice for small businesses that want to simplify client management. Another big advantage is the broader Zoho ecosystem: marketing, sales, support, bookkeeping and other apps connect with Zoho CRM, making it possible to run most business operations from one cloud-based suite.

Cons

Compared with some competitors, it is not quite as flexible or as powerful but that tradeoff is balanced by the affordable Zoho One subscription which gives access to enterprise-level features across the Zoho suite at a low per-user cost. The real question is whether lower pricing matters more than long-term extensibility for your business. Also, not every Zoho app integrates perfectly with Zoho CRM since different development teams manage different products and we did run into a few problems because of that. On the positive side, support is accessible and responsive about integration requests and the developers are friendly and update the platform often to address customer needs.

“Love running my business on Zoho”

Pros

Running my business through it has been a really positive experience. It's user-friendly while still being powerful and it handles almost everything I need software to do. Payroll, onboarding, employee data and more have all worked out really well and the whole process has felt very smooth. I genuinely love using it.

Cons

two-factor authentication was automatically enabled which felt a bit annoying. It's manageable though. There are also occasional bugs and glitches that pop up from time to time.

“Continuously expanding”

Pros

Having the whole Zoho Suite integrated in one place has been a big plus and it's even better now that they're continuing to expand it with a few more additions.

Cons

the online help for setting up the integrations isn't as clear as I'd like.

“Excellent for large contact lists”

Pros

Really simple to use and it works especially well for anyone managing a large contact database.

Cons

I honestly don't have any issues to mention, it's simple and very user-friendly.

“improved our client database”

Pros

it improved our client database and made management more organized. Building reports is simple, the customization options are useful and the interface feels very polished. It also makes it possible to monitor team activity and stay updated on everyone's work without needing constant meetings.

Cons

If I had to mention a downside, the learning curve is a bit steep. Getting everything implemented was challenging in our case especially with some older employees on the team. That said, it absolutely paid off over time and now it supports our sales and management processes really well.