Zoho CRM Software Reviews

“Perfectly simple for small business

Pros

I find it user-friendly especially for a small or medium business like ours. The interface is friendly so managing contacts, leads and sales processes is efficient. But I will say some of the advanced features like the Zia AI assistant and customizable dashboards can take a bit to learn especially when you're setting up for a bigger team.

Cons

Honestly I don't think there's anything about it that I dislike.

“Organizes and elevates your sales game

Pros

It's a very useful tool for our sales team. It helps me stay organized and I can use it to actually improve my sales approach.

Cons

Nothing comes to mind right now so yeah, everything looks great to me.

“Best lead management tool

Pros

It is super helpful for managing my leads and sales funnel. It's also really easy to use and update my database.

Cons

no cons so far. Its works great for us!

“Essential & affordable software

Pros

It gives me a whole suite of essential tools, all on one single platform and at a price that is really affordable.

Cons

The customer service is not the best as their response times are quite slow.

“Love the dashboard!

Pros

I love that everything is right there on the dashboard. The graphical user interface is the best.

Cons

Some third-party integrations and updates could be better.

“Everything you need.. !!

Pros

What stands out for me is the customer support, the sheer number of features and how often I find myself using it, it's a daily thing.

Cons

No cons so far. Its a solid collaborative platform and it handles employee admin, mailing and HR stuff in one place which is different from others.

“our trusted hub for big team data

Pros

My organization uses Zoho CRM daily. It's our main tool for storing and retrieving data and sharing it with teams located in different states. We keep huge amounts of data which can be up to a few lakhs of contacts.

Cons

Nothing at all. There's nothing in this tool that I dislike.

“simple to use! not confusing

Pros

The functionalities are easy to use and not too complicated which I appreciate.

Cons

The dashboard are pretty basic compared to other CRMs out there.

“Great integrated solution for most needs

Pros

I love that it provides a ton of software tools that replace many others I was paying for separately. The subscription costs me significantly less than all those others combined. It's my CRM, my form/survey tool, my campaign manager, my mailbox, an invoicing system, an e-signature system (which I didn't even have before) and I recently found its social media hub. It seems like whenever I have a new need, I just check if itcovers it and more often than not, the answer is YES! Plus, all the tools are integrated with each other so I don't need Zapier anymore.

Cons

It seems like each tool has its own separate support team so tracking down an answer is a challenge. Sometimes chat support is there sometimes it's not. I'd really like to see some consistency here.

“Fast, friendly and full of options

Pros

It's very interactive, the support is quick and the using it is easy. It has loads of features and various options to help with business decisions. The implementation was easy and I use the system daily.

Cons

the creativity is lacking and the dashboard looks a little outdated. It also is not integrated with any other systems yet and it's stand-alone for now.

“easy start with great help

Pros

Zoho CRM's interface is super easy to use. I can easily customize my dashboard with the features I access most. I use it to manage my leads and contacts and to track sales. I rolled it out company-wide in less than 15 days because their support team and resources respond to any questions so quickly. We've integrated the CRM with Slack and Google Cloud for easy collaboration and reporting. The contact management is excellent and helps us follow up with potential customers and nurture leads regularly. My team uses it every day and we're all really pleased with the system.

Cons

One downside I've noticed is that the Enterprise version is very high priced. Plus, a lot of must-have features are only available in that edition.

“simple call and message tracker

Pros

It's very easy to track my calls and messages with this tool.

Cons

I honestly can't think of anything at the moment.

“Smart, simple & always improving

Pros

I like the simple UI and the integration features which help me make the best decisions and forecast my goals. The customer support is good, too.

Cons

The Zoho team actually works on feedback so there's really nothing for me to dislike.

“highly customizeable but slow support

Pros

There's so much customization you can do and it's super easy to run analytics on everything.

Cons

their support is not very good, it takes forever. If you run into a problem, you'll have to be patient.

“One place for service and sales

Pros

It lets you manage customer service and helpdesk issues, as well as handle all the tasks for managing potential customers.

Cons

The pricing plans are frustrating because you often have to upgrade to a higher plan just to get one relevant feature you need.

“not very flexible!

Pros

It's one of the cleanest CRMs I've used. It's friendly and very easy to use.

Cons

One thing I don't like is that it does not let me create my own sheets like the option Gmail has. I wish it had that feature.

“Smooth data and support hub

Pros

We use it to capture our client data and integrate it with our portal. We're also using Zoho Desk for managing our support tickets.

Cons

There is nothing to dislike...everything was perfect and easy to use.

“Simple to connect but needs a fresh look

Pros

The best part of it, is how easy it is to integrate. Connecting Zoho and JustCall, for example, is so easy and a real time-saver. It's also very simple to update.

Cons

It needs better colors and a more modern, user-friendly design.

“Runs very slow

Pros

The dashboard view and UI are very user friendly. I get to see all the important metrics in a single view.

Cons

Some pages take a long time to load, the overall browsing speed could be better. In sales, speed is key and we've had to be patient with Zoho's slow loading. Also, customer support could be faster and it's not the quickest to respond.

“Perfectly simple, powerful & connects easily

Pros

It is very simple to use yet it consistently produces strong and reliable results. I also really value how easily I can plug it into other apps and workflows.. the integrations are smooth and well-supported making it a flexible part of my tech stack rather than a standalone tool.

Cons

I wish it would give me a heads-up or make a suggestion when I accidentally create duplicate items, that would save me a lot of cleanup time.