Last Updated
Overview
Alhena enhances customer support with AI-driven automation, voice AI, and omnichannel engagement tools to elevate satisfaction across all touchpoints. While advanced customization for niche workflows may be limited, its AI concierge improves response efficiency. It is well-suited for e-commerce brands aiming to deliver fast, scalable, and consistent customer experiences.
Overall Rating
Based on 10 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Alhena Specifications
- Knowledge Base
- Call Center Management
- Canned Responses
- Phone Support
What Is Alhena?
Alhena is an AI-powered customer service platform designed to automate and optimize support operations. It uses AI calling and voice AI to manage conversations, while AI agents assist with real-time responses across channels. Its automation capabilities streamline ticket handling and customer engagement, reducing manual workload. Businesses can leverage these tools to improve response times, maintain consistent service quality, and scale support operations efficiently as customer bases grow.
How Much Does Alhena Cost?
Alhena cost starts at $239/month. This basic plan, known as Essentials, includes 200 conversations/month, full AI visibility monitoring across major engines, and real-time insight tracking for customer interactions.
Further pricing tiers of the software are as follows:
- Growth: $599/month
- Scale: $1,199/month
- Enterprise: Custom Pricing
In addition to the base subscription costs, organizations should account for the following expenses:
- Implementation: Approximately $1,000–$7,500 for SMBs; $7,500–$25,000 for enterprise-grade deployments involving multi-channel AI setup
- Data Migration and Knowledge Base Setup: Is around $2,000–$12,000, depending on content volume and structuring requirements
- Staff Training: Ranges from $1,000–$6,000 based on team size and onboarding depth
- API and Third-Party Integrations: Typically $2,500–$20,000, depending on CRM, helpdesk, and analytics integration complexity
Disclaimer: The pricing is subject to change.
Alhena Integrations
The software supports integration with multiple platforms, such as:
Who Is Alhena For?
Alhena is ideal for a range of industries and businesses, including:
- E-commerce
- Travel and hospitality
- Beauty and skincare
- Fashion and apparel
- Sports and fitness
Is Alhena Right For You?
Are you struggling to handle increasing customer queries while maintaining fast response times? Delayed replies and inconsistent service can impact customer satisfaction and retention. Alhena addresses this with AI-driven automation that streamlines support workflows and enhances engagement. Trusted by brands like Victoria Beckham, this ISO 27001-certified platform ensures secure, scalable operations. If your business needs efficient, AI-powered customer service, Alhena can be a strong fit.
Still not sure about Alhena? Contact our support team at (661) 384-7070 for further guidance.
Alhena Features
AI Shopping Assistant
Alhena features an AI shopping assistant that guides customers through product discovery and purchasing decisions using intelligent recommendations. It enhances user experience, increases conversion rates, and helps businesses drive more sales through on-demand replies to FAQs and tailored shopping assistance.
AI Agent Assist
AI agent assist provides real-time suggestions and insights to human agents during customer interactions. It improves response accuracy, reduces handling time, and enables support teams to deliver faster, more informed service without increasing operational complexity.
AI Review Management
AI review management by Alhena software monitors and responds to customer feedback across platforms with seamless integrations with platforms like Yotpo. It helps businesses maintain brand reputation, gain insights from reviews to improve products, and reduce manual effort in managing responses.
AI Support Concierge
AI support concierge automates customer interactions by providing instant, context-aware responses across channels. It reduces response times and improves service consistency, enabling businesses to handle high query volumes efficiently while maintaining personalized customer engagement at a scale.
Voice AI
Voice AI enables automated voice-based customer interactions, efficiently handling inquiries and support requests. It supports consistent service delivery across voice channels and supports voice-based search, thereby improving customer experience.
Pros And Cons of Alhena
Pros
AI-powered customer support automation tools
Advanced analytics for service performance tracking
Omnichannel engagement across multiple platforms
Cons
The dashboard is outdated
Advanced analytics capabilities are limited
Alhena Reviews
Total 10 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Raunaq S.
Product Marketing, 51-100 employees
“helpful for leads and support”
Pros
It does a solid job helping generate leads, answering customer questions and guiding users to the right content on the site.
Cons
I'd still love to see is a much deeper level of analysis than it currently provides. The way it handles second- or third-degree connections between conversations could definitely be stronger.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ben O.
Customer Service, 51-100 employees
“alhena grows with us”
Pros
Alhena AI handles gardening pre-purchase and post-purchase questions, along with service and product reviews which makes my customer support work much more efficient.
Cons
There's nothing I dislike right now and it feels like a platform we can keep growing with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Verified User in Retail
Small-Business, 11-50 employees
“responsive support and better service”
Pros
I like that it has helped us raise our service levels by delivering fast, accurate responses. That has freed our team to spend more time on conversations that truly need a human touch or cases that require management approval.
Cons
One of the biggest reasons I enjoy working with this platform is the support from the team. I honestly don't have any real feedback to add since I'm not expecting absolute perfection.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
What level of support does Alhena offer?
It offers support via FAQs, live chat, and a learning center.
Does Alhena have a mobile app?
The vendor has not shared information regarding a mobile app.
Who are the typical users of Alhena?
Typical users include e-commerce businesses, hospitality providers, gaming platforms, and service-based companies.
What language does Alhena support?
Alhena is primarily available in English.
What types of pricing plans does Alhena offer?
Alhena offers tiered pricing plans, including Essentials ($239/month), Growth ($599/month), Scale ($1,199/month), and Enterprise. Request a personalized Alhena price quote for your business.
What other apps does Alhena integrate with?
It integrates with tools like Zendesk, Intercom, Discord, Slack, and Gladly.
Does Alhena offer an API?
Yes, Alhena supports REST API.