AzureDesk
Last Updated
Overview
AzureDesk is an extensive customer service platform that converts customer emails into tickets and centralizes support requests for better tracking and resolution. While the platform may offer limited reporting capabilities, it enhances customer support efficiency and team collaboration.
AzureDesk Specifications
- Live Chat
- Self-Service Portal
- Knowledge Base
- Email Management
AzureDesk Features
Unlimited Mailbox
AzureDesk accepts support requests from any number of email addresses, converting every incoming message from all mailboxes into support tickets. It ensures that customer queries across multiple contact addresses are captured centrally, and none are missed.
Ticket Fields
The software allows custom ticket fields to be defined so that each support ticket can collect specific, structured information relevant to the request. It supports adding extra fields to capture additional data beyond standard fields, improving clarity and tracking of issue details.
Self Service Portal
The system provides a public-facing support center where customers can submit requests, track their own tickets, and access FAQs or knowledge base articles. It allows customers to independently open issues, monitor their progress, and find answers without requiring direct agent intervention.
Agent Signature
The system appends a configurable signature automatically to outgoing support emails and communications from agents, ensuring consistent branding and contact information. It includes an agent signature setup in the admin section to standardize email correspondence with customers.
Pros And Cons of AzureDesk
Pros
Enables email‑to‑ticket conversion from unlimited mailboxes
Offers an extensive knowledge‑base
Supports multilingual content
Enhances internal collaboration with private notes and teammate tagging
Cons
Its customization options may require more technical expertise
The platform may offer limited ticket categorization capabilities
AzureDesk Reviews
Total 20 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars45%
4
Stars50%
3
Stars5%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, N/A employees
Free Trial
“great ticketing experience”
Pros
At the moment, this ticketing system has been working really well for us.
Cons
Getting it set up wasn't bad at all, I've dealt with far worse. Since then, we've been happy trying it out during the trial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Information Technology and Services, N/A employees
Less than a year
“Supportive team with quick help”
Pros
Whenever an issue comes up, the support team is incredibly helpful. They respond right away, stay patient throughout the process and even assist over Skype calls when needed.
Cons
Updating user details in a ticket is not very user-friendly. There are also some problems when it comes to maintaining and tracking issues.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
10
Computer & Network Security, N/A employees
Free Trial
“Fast ticket tracking”
Pros
Creating a support ticket is really easy and the acknowledgment comes through quickly. The SLAs are also set for shorter turnaround times which is a big plus.
Cons
I haven't come across any drawbacks with this product since it makes tracking and monitoring customer requests very convenient.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Frequently Asked Questions
Does AzureDesk have a mobile app?
No, AzureDesk does not offer a mobile app.
What language does AzureDesk support?
AzureDesk software supports 53 languages including English, French, and more.
Does AzureDesk offer an API?
Yes, AzureDesk does offer an API.
What types of pricing plans does AzureDesk offer?
The vendor offers customized pricing plans according to different business needs. It offers a Plus Plan at $50/user/month. Get a customized AzureDesk cost breakdown for your business today.
Who are the typical users of AzureDesk?
The typical users of AzureDesk include professionals like customer service teams.
What level of support does AzureDesk offer?
AzureDesk offers support through email and knowledge base.
What other apps does AzureDesk integrate with?
AzureDesk software integrates with a wide range of apps including Jira software, Slack software, ChargeDesk, Chatlio, FreshBooks software, Olark, Asana, and more.