Bettermode
Last Updated
Overview
Bettermode provides embedded tools that allow brands to showcase community content across apps and websites, increasing visibility and audience engagement. While layout options may require careful setup, the platform offers private messaging, customization controls, and structured spaces. These features help teams create organized, interactive communities and maintain active, well-managed digital engagement.
Bettermode Specifications
- CRM Integration
- Analytics and Reporting
- Customer Feedback Surveys
- Self-Service Portal
Bettermode Features
Private Messaging
Private messaging allows members to communicate directly, supporting personalized and confidential discussions. This feature helps businesses reduce scattered communication by enabling focused, one-on-one exchanges (images, files, and videos) within the community environment.
Social Media Optimization
Social sharing options let users distribute community posts across social platforms with customizable Open Graph tags, expanding reach and boosting visibility. This encourages organic engagement and helps brands amplify user-generated content, strengthening their digital presence.
Notifications
The platform sends real-time updates to members through in-app, email, or browser push notifications regarding activities that directly concern them. This ensures members stay engaged and informed about replies to their posts or mentions in the community, improving overall participation rates.
Moderation
Bettermode features moderation tools that allow administrators to maintain high-quality discussions by setting moderation rules. The filtering and blocklist capabilities of this module help businesses keep content aligned with guidelines. This ensures a secure and respectful community space, driving constructive interactions.
Custom Profile Fields
Custom profile fields allow businesses to collect tailored member information, enabling more relevant and targeted communication. This supports better segmentation and helps create personalized experiences that strengthen community engagement and user satisfaction. It helps serve the target audience more effectively.
Pros And Cons of Bettermode
Pros
Excellent customization of the community's overall look and feel
Highly effective at reducing overall customer support ticket volume
Good array of features to promote member engagement
Cons
The default outlook of the software feels outdated
Needs improvement in the mobile responsiveness of the pages
Bettermode Reviews
Total 10 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars10%
3
Stars0%
2
Stars0%
1
Stars10%
Share your experience
Not Specified, N/A employees
“Customizable community platform”
Pros
Building a support community with this has been a great choice. It's highly customizable, the overall workflow becomes manageable at a steady pace and the chat features are a real plus. The CMS is also flexible enough to customize the platform to very specific needs without too much trouble.
Cons
Getting started can be a bit challenging because you have to adjust to the way the platform works. There are a lot of settings bundled into the CMS which can feel overwhelming at first. Another drawback is that several useful and more specialized features, such as white labeling and spaces, are only available as add-ons beyond the base subscription.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
Not Specified, N/A employees
“Support delays and indexing issues”
Pros
Getting started on the platform was very easy and we were able to launch our product's community portal within a week.
Cons
The real problem is knowing what to do when something breaks. First, support can take as long as 72 hours just to pick up a ticket. We reported that the automatically generated sitemap had errors which stopped our site from being indexed by Google. It took them 10 days just to acknowledge the bug. After that, we spent another month trying to get them to actually fix it. It's incredibly frustrating when your site is basically invisible on Google and you don't even have backend access to attempt a workaround yourself. All we got were vague promises like "It's our priority," but with no timeline, no dates and no resolution, while we were still paying customers. We're moving our community to Circle.so now.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Not Specified, N/A employees
“Better updates over time”
Pros
We've been using it for several years now and it keeps us very well informed about every update. With each new change, the product looks better and better which really matches what our users and clients want.
Cons
At this point, it would probably make sense to already have an app available on the Play Store.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Bettermode offer an API?
Yes, Bettermode offers a comprehensive API and webhooks.
What level of support does Bettermode offer?
It offers support via the help center.
What language does Bettermode support?
Bettermode is available in English, French, Spanish, Turkish, Portuguese, German, and Chinese.
Does Bettermode have a mobile app?
The vendor has not shared information regarding a mobile app.
What types of pricing plans does Bettermode offer?
Bettermode offers three plans: Starter (Free), Essential ($59/month), and Enterprise (custom pricing). Request a personalized Bettermode price quote for your business.
Who are the typical users of Bettermode?
Its users are professionals in SaaS, e-commerce, education, healthcare, gaming, agencies, and non-profits.
What other apps does Bettermode integrate with?
It integrates with Slack, HubSpot, Intercom, Zapier, Mailchimp, Zendesk, and Salesforce.