Cloodot simplifies customer communication with its all-in-one platform. While it lacks video chat, its multi-channel chat management system streamlines all customer interactions seamlessly. Cloodot brings a user-friendly interface, customizable templates, and collaborative access to boost team efficiency. Experience faster responses and better customer satisfaction, all in one place.

Cloodot Specifications

Ticket Management

Live Chat

Omnichannel Support

CRM Integration

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What Is Cloodot?  

Overview

Cloodot is designed for businesses of all sizes, streamlining customer communication across platforms like Facebook, WhatsApp, and Google. Its intuitive interface and multi-channel chat inbox simplify support, allowing teams to manage conversations efficiently. Cloodot’s users benefit from quick response templates, insightful reporting, and collaborative features, ensuring exceptional customer service and improved engagement without the hassle of juggling multiple apps.

Cloodot Pricing

Cloodot price is available in the Premium plan for $49/month or $490/year, along with a free trial period.Get pricing according to your business requirements.

Disclaimer: Prices are subject to change.

Cloodot Integrations  

Cloodot integrates with the following apps:

Learn more about its integration through a free Cloodot demo.

Who Is Cloodot For?

Cloodot software is for small businesses, multi-location businesses, and agencies. It is used in industries/sectors like home services, automotive, professional services, hospitality, and health and wellness.

Is Cloodot Right For You?  

Cloodot is the right choice if you’re looking to simplify customer interactions, boost online reviews, and build a stronger brand presence. It streamlines feedback management, making it easy to keep your customers happy and your reputation thriving.

Still trying to decide whether Cloodot is the right choice for your business? Connect with our professional customer support team at (661) 384-7070 for further guidance.  

Cloodot Features

This helps users identify and prioritize high-value leads across various channels. Furthermore, it covers those leads into sales or bookings, boosting conversion rates with strategic, goal-oriented automation.

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This feature boosts bookings by automatically collecting key lead details and syncing them with CRMs/ERPs. It also streamlines the scheduling process, enhancing operational efficiency.

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It enables users to create personalized and data-driven campaigns to engage customers. It enables the users to follow up strategically, driving repeat business and maximizing results through targeted marketing efforts.

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Cloodot offers reliable 24/7 support, providing accurate answers to common questions. It also minimizes escalation by identifying and prioritizing negative sentiment and urgent cases for faster resolution.

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This feature strengthens online presence by automating review collection and personalized responses. It allows users full control over which reviews to address for improved reputation management.

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AI Insights provides AI-powered analytics, offering users detailed insights into customer interactions and marketing performance. It helps users make better decisions, resulting in optimized business performance.

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Pros and Cons of Cloodot

Pros

  • Multi-channel chat management system
  • Saves time with response templates that streamline communication
  • Enables real-time collaboration by allowing team access to all channels
  • Detailed performance reporting tools

Cons

  • Doesn’t support video chat, limiting face-to-face interaction
  • Lacks custom notification settings to tailor alerts to your needs

Cloodot Reviews

Overall Rating

4.9

10 Review(s)

Rating Distribution

5

star

(9)

4

star

(1)

3

star

2

star

1

star

September 2022

We received outstanding customer satisfaction scores with Cloodot!

FAHAD S.

System Administration

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

My favorite part about this software is how user friendly it is. Navigating through the platform, monitoring performance, and checking messages are all effortless. The organized layout makes it easy to find everything. I never imagined customer communication could be this enjoyable and simple. Our customers have noticed the improvement in interactions and have responded positively. Thanks to it, gathering customer feedback is no longer a hassle. The speed and personalized touch of our responses have attracted more customers.

Cons

Everything is great. Even when there are issues, their support team responds quickly, so it doesn't feel like a real problem.

September 2022

Great user interface with quick and efficient customer support

Anonymous

Retail

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The interface is so simple. Responding to customer chats and reviews is easy and the template feature helps me reply more quickly.

Cons

The search function could be improved. While it allows searching for chat content, you can't search for phone numbers yet. The team mentioned it will be available in a new version.

January 2022

Providing prompt solutions has become much easier

Nafih C.

Not Specified

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The best feature of this software is its ability to create quick resolutions. Our interaction quality has greatly improved with it. It's incredibly helpful in answering queries quickly, and our response rate has noticeably increased thanks to its user friendly tools. Setting it up was easy, and I appreciate the ability to assign support personnel to specific channels, ensuring the workload is evenly distributed.

Cons

It would be even better if the app had video chat. This would be really helpful for app demos.

Frequently Asked Questions

Yes, Cloodot provides an API.