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Overview
ControlHippo is a leading omnichannel conversational AI platform that unifies sales and support across all major messaging channels, centered on a free WhatsApp Business API solution. While the complexity of AI features may require initial training, the platform automates support with AI-powered agents and offers customer engagement.
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Starting Price
Custom
ControlHippo Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is ControlHippo?
ControlHippo is a sophisticated cloud platform that acts as an all-in-one conversational hub, built to supercharge sales and support processes by consolidating all customer communication channels into a single omnichannel inbox. The platform solves the problem of disconnected conversations by automatically continuing interactions across channels without losing context. It serves organizations in e-commerce, healthcare, and retail by unifying communication, leveraging AI for instant service, and seamlessly integrating all customer messaging channels with their existing CRM system.
ControlHippo Pricing
ControlHippo offers the following plans:
- Basic: Free
- Bronze: $25/user/month
- Silver: $35/user/month
- Gold: Custom Pricing
Disclaimer: The pricing is subject to change.
ControlHippo Integrations
The platform is designed to integrates with a wide range of platforms including:
Who Is ControlHippo For?
ControlHippo software is ideal for a wide range of industries and sectors, including:
- E-commerce
- Healthcare
- Insurance
- Retail
- Travel
- Education
- IT and SaaS
Is ControlHippo Right For You?
If your business is ready to embrace AI for customer support and sales engagement, ControlHippo offers a human-first, intelligent solution. Its standout feature is the ‘Customer Service AI Agent’, which is always available to deliver fast, friendly, and accurate support by pulling answers directly from your help center. This agent minimizes manual effort and automatically hands off conversations to a human agent with full context, ensuring a superior and frictionless customer service experience that boosts loyalty and satisfaction.
Still unsure about ControlHippo features? Contact us at (661) 384-7070 for further guidance.
ControlHippo Features
This feature centralizes all customer conversations from major channels, including WhatsApp, Telegram, Gmail, Facebook Messenger, and Instagram, into one shared dashboard. It ensures agents can track the complete conversation history without losing context, enabling seamless service delivery across various messaging platforms.
This feature gives every human agent the power of AI expertise by providing smart, on-demand assistance during customer interactions. The AI Copilot helps agents respond in seconds by suggesting tailored replies, resolving issues faster, and enhancing overall quality and efficiency during live chats.
The platform includes a dedicated AI Chatbot Builder that allows non-technical users to create custom chatbots visually using a simple, no-code interface. This empowers organizations to automate support workflows, instantly address common queries, and handle basic sales questions without requiring developer resources.
This feature allows teams to automate conversations and business processes across the entire customer journey. Workflows instantly qualify and route leads, send automated follow-ups, updates, and reminders, and auto-book demos without manual intervention, drastically streamlining operational tasks.
The platform uses AI-powered analytics to provide instant access to performance data across all customer touchpoints. Real-time dashboards track metrics like CSAT (Customer Satisfaction) and lead response time, alerting managers to delays, and forecasting outcomes to recommend the next best strategic actions.
