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Overview
Dameware Remote Support is an extensive customer service platform that centralizes ‘AD’ management and remote-administration tools to enable password resets, group-policy edits, and wide-scale user management from one console. While the platform’s multiscreen remote sessions may require some improvements, it provides multi-platform support, remote monitoring, and alerting.
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Starting Price
Custom
Dameware Remote Support Specifications
Knowledge Base
Phone Support
Omnichannel Support
Analytics And Reporting
What Is Dameware Remote Support?
Dameware Remote Support is a cloud-based customer service platform that provides remote control and systems management capabilities that permit remote reboot, service and process control, file transfer, event log viewing, and unattended access across on-prem and remote endpoints. It centralizes ‘Active Directory’ management to reset passwords, unlock accounts, edit group policies, and manage multiple AD domains from one ‘MMC’-style console. The system also delivers multi-platform remote access, ‘Wake-On-LAN', and ‘FIPS’-validated cryptography for secured administration.
Dameware Remote Support Pricing
Dameware Remote Support pricing varies according to the following plans:
- Dameware Remote Support Plan: starts at $520
- Dameware Mini Remote Control Plan: starts at $370
- Dameware Remote Everywhere Plan: starts at $972
Disclaimer: The pricing is subject to change.
Dameware Remote Support Integrations
Dameware Remote Support software integrates with a wide range of apps, including:
- Google Analytics
- Dropbox DocSend
- Azure Active Directory
- Jira software
- Slack software
- Zendesk Suite
Who Is Dameware Remote Support For?
Dameware Remote Support is suitable for the following sectors:
- IT
- Administration
- Government
Is Dameware Remote Support Right For You?
Dameware Remote Support software is suitable for businesses aiming to centralize IT administration and remote support into one management console for faster troubleshooting and less context-switching. It enables automated maintenance tasks, remote service control, and AD changes, so technicians resolve incidents without physical access to endpoints.
Still not sure if Dameware Remote Support is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Dameware Remote Support Features
Dameware Remote Support allows management of multiple ‘Active Directory’ (AD) domains like adding, deleting, and updating AD objects such as organizational units, user and group accounts from one console.
The software provides built-in system tools and utilities to administer remote systems without initiating a full remote desktop session. It supports remote configuration and maintenance tasks on servers or workstations from a central console.
The system allows remote connections to Windows, macOS, and Linux computers, enabling full desktop sharing, remote control, and support sessions across multiple platforms. It offers remote control tools like chat, file transfer, screenshot capture, and multi-OS support.
The system allows centralized license activation, user and permissions management, and shared global host lists accessible to all technicians. It enables synchronization of technician user accounts with ‘Active Directory’ (AD), including ‘Single Sign-On' (SSO) and unified login across the organization.
