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Overview

eTermin centralizes appointment booking and resource management across various platforms. While the depth of its reporting and analytics could be expanded, the platform’s stability ensures reliable operations and minimized no-shows. Overall, it is a robust solution for medium to large businesses seeking comprehensive scheduling and client communication tools.

eTermin Specifications

  • CRM Integration
  • Automated Responses And Chatbots
  • Analytics And Reporting
  • Customer Feedback Surveys

eTermin Features

Appointment Booking

The platform provides a fully customizable online platform that allows clients to book, reschedule, or cancel appointments independently. This improves accessibility and significantly reduces the administrative workload for customer-facing staff and enables efficient handling of service requests.

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Customer Administration

eTermin enables automated management of essential client data that is collected during the booking process or manually entered. This integrated functionality allows organizations to efficiently maintain customer profiles, track appointment history, and use valuable information for targeted marketing efforts and improved service personalization.

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Calendar Synchronization

The system automatically updates appointment schedules across multiple internal and external calendars in real-time, preventing scheduling conflicts. This guarantees that all team members have access to the most current information and ensures accurate time management and resource allocation.

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Document Creation

The tool automatically generates necessary documents, such as booking confirmations, service contracts, or invoices, following a completed appointment booking. Generating documents instantly ensures legal compliance and provides clients with immediate, accurate records, enhancing professionalism and digital service experience.

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Branch Management

eTermin allows administrators to centralize the management of multiple locations, services, and associated resources from a single dashboard. This streamlined approach ensures consistency in service offerings across all branches and makes it easy for customers to select the correct location for their desired service.

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Pros And Cons of eTermin

Pros

  • Provides an easy-to-use interface

  • Robust appointment scheduling

  • Excellent customer support

Cons

  • The setup can be complex

  • Loading times are longer than expected

eTermin Reviews

Total 2 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

AD
Andre D.

Information Technology and Services, 1-10 employees

Less than 6 months

5.0

“Flexible integrations that delight”

Pros

A big plus for us has been the open API which allowed us to connect our phone assistant with it. Because of that, customers and patients who call in don't just get basic business details like opening hours but depending on how the assistant is configured, they can also book, change or cancel appointments directly.

Cons

The web interface can be more user-friendly for both admins and customers.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9

MD
Mohamed D.

Automotive, 1-10 employees

Free Trial

5.0

“helpful service for smaller teams”

Pros

It left a positive impression on me especially because the service was friendly and helpful. In the end, it wasn't quite the perfect fit for our needs but I can definitely see it being a very interesting option for companies or freelancers with a smaller range of services.

Cons

I would have liked more design options, along with a bit more simplicity in the way the system is handled.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Frequently Asked Questions

What types of eTermin pricing plans are available?

eTermin offers three pricing plans: Lite (€19/month), Pro (€29/month), and Enterprise (Custom). Receive a personalized eTermin cost estimate specific to your organization.

What language does eTermin support?

eTermin supports the English and German languages.

What other apps does eTermin integrate with?

eTermin integrates with Pipedrive CRM, Brevo Marketing Platform, Zapier software, airSlate Workflow, bexio, ActiveCampaign software, and Cisco Webex.

What level of support does eTermin offer?

eTermin offers support via live chat and phone. Users can also check out detailed FAQs and a knowledge base to learn more about the software.

Does eTermin have a mobile app?

No, eTermin does not offer a dedicated mobile app.

Does eTermin offer an API?

Yes, eTermin does offer an API.

Who are the typical users of eTermin?

eTermin features support organizations in the education, human resources, public administration, sports, logistics, trade and crafts, and healthcare industries.