Front software empowers teams with seamless communication tools to enhance customer service. Although the system gets slow at times, it simplifies email and ticket tracking for efficient management. Front software helps users manage all customer inquiries through one platform, resulting in productivity and collaboration.

Front Software Specifications

Ticket Management

Live Chat

Omnichannel Support

CRM Integration

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What Is Front Software?  

Overview

Front software is a powerful platform ideal for teams aiming to streamline customer communication and service. It helps users work efficiently by integrating emails, SMS, social media, and more into one platform. Front features are robust and offer advanced automation, real-time collaboration, and valuable insights that enhance service delivery and optimize team productivity.  

Front Software Pricing

Front pricing is offered through four plans with monthly and annual payment options, as detailed below:

  • Starter Plan: $29/seat/month (Monthly payment) and $19/seat/month (Annual payment)
  • Growth Plan: $79/seat/month (Monthly payment) and $59/seat/month (Annual payment)
  • Scale Plan: $99/seat/month (Annual payment)
  • Premier Plan: Custom pricing

 tailored to your business requirements.  

Disclaimer: Prices are subject to change.

Front Software Integrations  

Front software has integration arrangements with over 125 apps; some of the renowned ones are mentioned as under:

Learn more about its integrations through a free 

Who Is Front Software For?

Front software is designed for customer support, operations, inbound sales, account management, and customer success teams. It caters to businesses in industries and sectors such as:

  • Technology
  • Financial Services
  • Logistics
  • Manufacturing
  • Professional Services
  • Travel

Is Front Software Right For You?  

Front software is ideal for businesses looking to streamline communication across multiple channels and boost team collaboration. It also automates workflows for faster, more efficient customer support, all while delivering a personalized and seamless experience.

Do you still doubt whether Front software is the right choice for your business? Connect with our customer support team at (661) 384-7070 for further assistance.  

Front Software Features

This consolidates customer communications into one platform. It streamlines their responses and offers a seamless experience across different channels, such as email, SMS, social media, and more.

how it worksSee How It Works

The AI feature boosts efficiency by automating simple responses. It also offers real-time editing suggestions and provides instant answers from knowledge bases, which help enhance customer service quality.

how it worksSee How It Works

Collaboration feature empowers teams to work in sync by providing clear ownership and real-time feedback. This ensures faster responses and an organized workflow for better customer service.

how it worksSee How It Works

It helps manage and organize customer support inquiries efficiently. AI automates categorization and routing, ensuring quick resolution, and also provides insightful performance metrics for improvement.

how it worksSee How It Works

Pros and Cons of Front Software

Pros

  • Undo sent email feature
  • Mobile app for constant access
  • Efficient communication within teams
  • Simple email and ticket tracking

Cons

  • Difficulty editing scheduled messages
  • Some tags disappear from the sidebar
  • System gets slow occasionally, according to some software users

Front Software Reviews

Overall Rating

4.9

16 Review(s)

Rating Distribution

5

star

(15)

4

star

(1)

3

star

2

star

1

star

November 2024

Has useful features

Adam

Leisure, Travel & Tourism

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Pros

I love how easy Front is to use, plus it has so many useful features that help me get things done.

Cons

Sometimes, Front crashes when email threads get too long, which frustrates me.

October 2024

Bring all our channels together

Ella

Accounting

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The font and layout make it very easy for me to see all my channels in one place. So no more switching between screens nonstop.

Cons

Honestly, I cannot think of anything that I count as a con. It's definitely worth the cost if you need to stay in touch with a lot of clients.

September 2024

Cut email expenses with Front

Rafael

Banking

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

Pros

It has a simple and user-friendly interface. Also it allows me to create inboxes and separate subjects into categories easily. The automation tools save my company a lot of time and money especially when handling hours. Plus, its integrations with other software save me from manually cross-referencing data.

Cons

While some competitors have individual URLs for each email, Front uses a single URL for the inbox. It's not a big of an issue since you can get the individual link for an email by selecting Copy message link. Also it is easy enough to find a work around and they even offer a learning module to help.

Frequently Asked Questions

Yes, Front software offers an API.