Last Updated
Overview
Glean offers an AI-powered enterprise search software that helps teams find, manage, and act on company knowledge efficiently. While connecting all data sources can take time, its natural language search, personalized knowledge graph, and AI assistant make it a reliable choice for improving team productivity and knowledge access.
Glean Specifications
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
- Customer Feedback Surveys
What Is Glean?
Glean is an AI-powered workplace assistant designed to solve the challenge of information fragmentation by creating a centralized search and knowledge layer. It uses advanced deep learning to index content across an organization's entire digital ecosystem, delivering personalized results that respect data permissions. By automating the discovery of documents, conversations, and people, the platform eliminates data silos, allowing employees to focus on high-value tasks rather than navigating disparate systems to find critical information.
Glean Pricing
Glean Integrations
The software supports integration with multiple systems and platforms, such as:
- Jira software
- Microsoft SharePoint
- GitHub
- Microsoft Teams
- Slack software
Who Is Glean For?
Glean is ideal for a wide range of industries and sectors, including:
- Healthcare
- Retail
- Financial services
- Government
- Higher education
Is Glean Right For You?
Glean is ideal for large enterprises aiming to unify fragmented knowledge and improve operational efficiency. Recognized as the 2025 Google Cloud Technology Partner of the Year, it provides powerful, secure tools supporting SOC 2, HIPAA, and ISO 27001 compliance. Trusted by industry leaders like Databricks and Grammarly, Glean combines data unification with strict permission controls, offering a safe, scalable solution for organizations managing complex knowledge systems.
Still unsure about Glean? Contact us at (661) 384-7070 for further guidance.
Glean Features
Customer Context
Glean provides complete customer context at the first interaction, allowing support teams to respond efficiently. The platform surfaces case overviews, suggested next steps, and relevant history within Zendesk tickets, enabling agents to answer questions promptly, take informed action, and deliver faster, more accurate customer support.
Instant Replies
The software helps teams find answers and send personalized replies quickly. By leveraging enterprise search and generative AI, Glean uncovers insights across applications, enabling agents to resolve customer issues efficiently while delivering responses that are accurate, context-aware, and tailored to each customer’s specific needs.
Knowledge Sharing
Glean enables employees to access organizational insights, company-sourced knowledge, and personalized data to ramp up efficiently. The platform ensures teams can self-service answers and share expertise across the business, fostering collaboration, knowledge retention, and faster resolution of both internal and customer-facing queries.
Data Analysis
The platform analyzes structured and unstructured data instantly, from spreadsheets to slide decks. Glean Assistant surfaces key insights by summarizing information, identifying trends, and highlighting critical points. Teams can ask questions in natural language and receive actionable summaries, helping them stay aligned and make informed decisions quickly.
Deep Research
Glean executes research plans by gathering information from company sources and the web, delivering structured, cited reports. The software eliminates repetitive research tasks, providing trusted insights in an organized format. Teams can focus on analysis and decision-making while the platform handles data collection and synthesis efficiently.
Pros And Cons of Glean
Pros
AI‑powered assistant available wherever you work
Build and automate work using natural language agents
Personalized responses grounded in universal enterprise knowledge
Cons
Document tagging and updates require manual input
Search results can be broad, needing extra refinement
Glean Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Eric W.
Computer Software, 1-10 employees
More than a year
“Automates invoice management”
Pros
It has taken over most of our AP and invoice management work which frees us up to spend time on the things that matter more. The platform feels very user-friendly and it includes features I haven't seen offered by other competitors.
Cons
I can't point to any downside. It does exactly what it promises and every new feature they've released has worked flawlessly for us.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Marshall P.
Biotechnology, 51-100 employees
Less than a year
“Convenient for vendor payments”
Pros
Routing approvals and paying vendors is very simple and it's especially helpful that vendors can add their own banking details themselves.
Cons
It would be better if there were a way to click through multiple invoices like moving to the previous or next invoice or skipping ones that aren't ready for approval yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Micah G.
Computer Software, 51-100 employees
Less than a year
“Useful integrations”
Pros
Getting started with it was quick and simple and using it day to day has been just as simple. It also connects really well with QBO and NS which makes the whole process much more convenient.
Cons
Glean has now rolled out automated accruals which is an excellent addition since that feature was missing before.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Frequently Asked Questions
What level of support does Glean offer?
Glean offers support through live chat, a ticketing system, a knowledge base, and a dedicated help center.
What language does Glean support?
Glean software supports full functionality in English, German, and Japanese, with partial support for French, Spanish, Dutch, Italian, Chinese (Simplified and Traditional), Korean, Portuguese, Turkish, Greek, Hungarian, and Croatian.
Does Glean have a mobile app?
Yes, Glean offers a dedicated mobile app for both iOS and Android.
What other apps does Glean integrate with?
Glean supports integration with multiple platforms and systems, including Slack, Microsoft Teams, GitHub, Jira, and Microsoft SharePoint.
What types of pricing plans does Glean offer?
Glean provides flexible pricing structured around unique business demands. Get a detailed Glean cost breakdown to make an informed decision.
Who are the typical users of Glean?
Glean features are used by knowledge workers, support teams, IT departments, product managers, and enterprise employees seeking to access and manage organizational information efficiently.
Does Glean offer an API?
Yes, Glean offers an API.